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Exploring Service B...
Exploring Service Blueprints for Multiple Actors : A Case Study of Car Parking Services
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- Wreiner, Thomas (författare)
- Linköpings universitet,MDI - Interaction and Service Design Research Group,Tekniska högskolan
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- Mårtensson, Ingrid (författare)
- Linköpings universitet,MDI - Interaction and Service Design Research Group,Tekniska högskolan
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- Arnell, Olof (författare)
- Linköpings universitet,MDI - Interaction and Service Design Research Group,Tekniska högskolan
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visa fler...
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- Gonzàlez, Natalia (författare)
- Linköpings universitet,MDI - Interaction and Service Design Research Group,Tekniska högskolan
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- Holmlid, Stefan, 1968- (författare)
- Linköpings universitet,MDI - Interaction and Service Design Research Group,Tekniska högskolan
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- Segelström, Fabian (författare)
- Linköpings universitet,MDI - Interaction and Service Design Research Group,Tekniska högskolan
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visa färre...
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(creator_code:org_t)
- Linköping University Electronic Press, 2009
- 2009
- Engelska.
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Ingår i: First Nordic Conference on Service Design. - : Linköping University Electronic Press. - 9789175197715
- Relaterad länk:
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https://urn.kb.se/re...
Abstract
Ämnesord
Stäng
- Service blueprints are usually included in listings of standard methods within service design. Still; little research has been conducted on service blueprints. The case study at hand explores how blueprints can be applied in a situation with three key actors; all with different motives and wishes. The case study is within the domain of car parking; a service which at a first glance may seem simple; but is rather complex when scrutinized. Three ways of blueprinting the situation are presented and discussed in the paper. Finally issues which arose from the blueprinting process are discussed in regard to implications for people creating blueprints.
Ämnesord
- NATURVETENSKAP -- Data- och informationsvetenskap -- Datavetenskap (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Computer Sciences (hsv//eng)
Nyckelord
- service design
- service blueprint
- design method
- Computer science
- Datavetenskap
Publikations- och innehållstyp
- ref (ämneskategori)
- kon (ämneskategori)
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