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Organizational chan...
Organizational changes in connection with IPSO
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- Lingegård, Sofia (författare)
- Linköpings universitet,Industriell miljöteknik,Tekniska högskolan
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- Lindahl, Mattias (författare)
- Linköpings universitet,Industriell miljöteknik,Tekniska högskolan
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- Sundin, Erik (författare)
- Linköpings universitet,Monteringsteknik,Tekniska högskolan
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(creator_code:org_t)
- Linköping : Linköping University Electronic Press, 2010
- 2010
- Engelska.
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Ingår i: Industrial Product-Service Systems (IPS²). - Linköping : Linköping University Electronic Press. - 9789173933810 ; , s. 461-466
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Abstract
Ämnesord
Stäng
- Integrated product service offerings (IPSO) have the potential of obtaining better margins, profitability andless environmental impact. Becoming a service provider implies significant changes in the way companiesdo business, considerable changes within the organization and changes with the relationships to externalactors. This paper aims to contribute to the research concerning these changes when companies start toprovide IPSOs.Changes within the organizations have been necessary for all the companies studied and especially thesales staff since trust, transparency and long-term relationships with the customer is crucial. Support fromthe top management is also of importance as well as working in cross-functional teams. Changes are alsoneeded in the service organization and amongst the retailers. Apart from the change in the providercustomerrelationships little has been done in including other external actors, but the companies seepotential in doing so in the future to expand and develop their IPSOs.
Ämnesord
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Nyckelord
- Integrated product service offerings organization
- IPSO
- organizational change
- external actors
- TECHNOLOGY
- TEKNIKVETENSKAP
Publikations- och innehållstyp
- ref (ämneskategori)
- kon (ämneskategori)
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