Introducing PSS in product-based organizations. A case study in the manufacturing industry

• For traditional product-based companies PSSs represent a huge jump in the dark. Thus the introduction of PSS-like features, aiming to extend the artefact-based offering, is done gradually in the earliest stages, focusing on some value-adding aspects while excluding others. The main aim of this paper is to understand how the transition to PSS is initiated from a company perspective and how these PSS embryos are supported in everyday design activities. The authors have conducted a case study in the Swedish manufacturing industry to collect issues, challenges and opportunities related to the development of service-based offering in their early beginning. As a result they introduce the concept of knowledge-intensive products, seen as an intermediate step towards the full integration of products, software and services, and discuss their implication from a product development point of view.

Ämnesord

TEKNIK OCH TEKNOLOGIER  -- Annan teknik -- Övrig annan teknik (hsv//swe)

ENGINEERING AND TECHNOLOGY  -- Other Engineering and Technologies -- Other Engineering and Technologies not elsewhere specified (hsv//eng)

Nyckelord

Fasteass

Product Service System

Knowledge oriented service

knowledge sharing

product development

Funktionella produkter

Functional Product Development

Publikations- och innehållstyp

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