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Development process of artificial intelligence based chatbot to support and promote mental wellbeing in sparsely populated areas of five European countries

Kuosmanen, L. (författare)
University of Eastern Finland, Department Of Nursing Science, Kuopio, Finland
Vartiainen, A-K (författare)
University of Eastern Finland, Department Of Health And Social Management, Kuopio, Finland
Nieminen, H. (författare)
University of Eastern Finland, Department Of Nursing Science, Kuopio, Finland
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Kostenius, Catrine, 1962- (författare)
Luleå tekniska universitet,Omvårdnad och medicinsk teknik
Bond, R. (författare)
Ulster University, School Of Computing, Belfast, United Kingdom
Mulvenna, M. (författare)
Ulster University, School Of Computing, Belfast, United Kingdom
Potts, C. (författare)
Ulster University, School Of Computing, Belfast, United Kingdom
Ennis, E. (författare)
Ulster University, School Of Psychology, Londonderry, United Kingdom
Malcolm, M. (författare)
NHS, Western Isles, Western Isles, United Kingdom
Vakaloudis, A. (författare)
Munster technological University, Institute Of Technology, Cork, Ireland
Cahill, B. (författare)
Munster technological University, Institute Of Technology, Cork, Ireland
Dhanapala, I. (författare)
Munster technological University, Institute Of Technology, Cork, Ireland
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 (creator_code:org_t)
2022-09-01
2022
Engelska.
Ingår i: European psychiatry. - : Cambridge University Press. - 0924-9338 .- 1778-3585. ; 65:1, SI, s. 168-168
  • Tidskriftsartikel (refereegranskat)
Abstract Ämnesord
Stäng  
  • IntroductionIn many countries, people face problems regarding access to care, 24/7 support and evidence-based support. Digital interventions and services, such as chatbots, can be one option to tackle these challenges. There is a lack knowledge regarding how mental health chatbots are developed and how to ensure that there is collaboration between mental health and digital technology experts and users.ObjectivesThis presentation describes the phases of the development for the ChatPal mental health and wellbeing chatbot.MethodsDevelopment process was conducted in five and with four different languages. First, using an electronic survey for mental health professionals (n =190) we screened how familiar they are with chatbots and how they evaluated their potential. Second, university students and staff, mental health professionals and service users (n=78) participated in workshops to design the chatbot content. Finally, the content and scripts of chatbot were written in multi-professional and multi-national collaboration.ResultsChatPal is based on the PERMAH model of positive psychology and on the idea that we all have mental health which needs boosting and support from time to time. ChatPal includes relevant mental health information, exercises, mood diaries and simple monitoring and self-care tools. Based on preliminary evaluations, the ChatPal chatbot offers an option to offer support in areas where other mental health services are lacking or are insufficient.ConclusionsChatPal is already freely available in application stores and first scientific trials are have started. Preliminary results of 4-week and subsequent 12-week in-the-wild trials will be in place at the time of EPA 2022 conference.

Ämnesord

MEDICIN OCH HÄLSOVETENSKAP  -- Hälsovetenskap -- Folkhälsovetenskap, global hälsa, socialmedicin och epidemiologi (hsv//swe)
MEDICAL AND HEALTH SCIENCES  -- Health Sciences -- Public Health, Global Health, Social Medicine and Epidemiology (hsv//eng)

Nyckelord

Promotion
wellbeing
chatbot
mental health
Nursing
Omvårdnad

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