Sökning: onr:"swepub:oai:DiVA.org:mdh-54285" >
Dilemmas in service...
Dilemmas in service transformation : a service strategy implementation case
-
- Nygren, Christer (författare)
- Mälardalens högskola,Innovation och produktrealisering
-
- Johansson, Peter, Associate professor, 1978- (författare)
- Mälardalens högskola,Innovation och produktrealisering
-
- Fundin, Anders (författare)
- Mälardalens högskola,Innovation och produktrealisering
-
(creator_code:org_t)
- 2018
- 2018
- Engelska.
-
Ingår i: The 28th International RESER Conference – Services in the age of contested globalization RESER2018.
- Relaterad länk:
-
https://urn.kb.se/re...
Abstract
Ämnesord
Stäng
- This paper study a service strategy implementation case using an inductive method to catch informant-centric perspectives and create theory-centric categories leading to the findings of three dilemmas: not really service but only services, waste of potential value and no one owns services. These dilemmas can be used in servitization implementation work from a practical viewpoint and can be of value for the discussion around service strategy implementation within an industrial organisation, working with software development apart from more traditional manufacturing.
Ämnesord
- TEKNIK OCH TEKNOLOGIER -- Maskinteknik -- Produktionsteknik, arbetsvetenskap och ergonomi (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Mechanical Engineering -- Production Engineering, Human Work Science and Ergonomics (hsv//eng)
Publikations- och innehållstyp
- ref (ämneskategori)
- kon (ämneskategori)