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Personas in Uniform :
Personas in Uniform : Police Officers as Users of Information Technology
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- Borglund, Erik A. M. (författare)
- Mittuniversitetet,Institutionen för informationsteknologi och medier (-2013),CEDIF, RCR
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- Nuldén, Urban, 1962 (författare)
- Gothenburg University,Göteborgs universitet,Institutionen för tillämpad informationsteknologi (GU),Department of Applied Information Technology (GU)
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(creator_code:org_t)
- 2012
- 2012
- Engelska.
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Ingår i: AIS Transactions on Human-Computer Interaction. - 1944-3900. ; 4:2, s. 92-106
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Abstract
Ämnesord
Stäng
- This paper discusses information technology in the contemporary policing context and presents a research approach that aims to capture and describe a multifaceted account of police work. There is a need to further analyze the constitution of the uniformed user and the use environment in this domain. Data from extensive ethnographic fieldwork are analyzed. Personas and scenarios are used in this paper to illustrate the properties and conditions of police work. Evidence from the study suggests that personas and scenarios can make the daily work visible and support the emergent design of information systems in the dialogue between designers and users. The paper concludes that personas and their scenarios provide a richer description of the specifics of a context and a design space. A scenario is used to show characteristic properties and the emergence of work practice in relation to the design of information systems.
Ämnesord
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)
- NATURVETENSKAP -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Information Systems (hsv//eng)
Nyckelord
- Persona
- scenario
- design of information technology
- emergent use of IT
- Personas
- Temporal structures
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
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