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Developing public e...
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Axelsson, Karin,1968-Linköpings universitet,Örebro universitet,Handelshögskolan vid Örebro universitet,Informatik,Informationssystem och digitalisering,Tekniska högskolan,VITS
(författare)
Developing public e-services for several stakeholders : a multifaceted view of the needs for an e-service
- Artikel/kapitelEngelska2009
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LIBRIS-ID:oai:DiVA.org:oru-8693
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https://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-8693URI
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https://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-50957URI
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Språk:engelska
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Sammanfattning på:engelska
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Ämneskategori:ref swepub-contenttype
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Ämneskategori:kon swepub-publicationtype
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This paper discusses how several stakeholders in a public e-service development project consider a future e-service and expected changes in administrative processes and working routines. Our findings indicate a much more multi facetted view than the common win-win situation, with increased quality for citizens and increased efficiency for agencies, which is rhetorically put forth as an effect of public e-service implementation. We have studied a development project resulting in an e-service for handling student anonymity when marking written exams in higher education. In this case we have identified five stakeholder groups related to this e-service; students, teachers, course administrators, exam guards, and the university at an agency level. All of them having certain expectations and fears about the new situation. By presenting this diversity in opinions we add further complexity to the discussion of building trust or mistrust for administration and technology when developing public e-services.
Ämnesord och genrebeteckningar
Biuppslag (personer, institutioner, konferenser, titlar ...)
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Melin, Ulf,1968-Linköpings universitet,Informationssystem och digitalisering,Tekniska högskolan,VITS(Swepub:liu)ulfme95
(författare)
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Lindgren, IdaLinköpings universitet,Informationssystem och digitalisering,Tekniska högskolan,VITS(Swepub:liu)idali06
(författare)
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Örebro universitetHandelshögskolan vid Örebro universitet
(creator_code:org_t)
Sammanhörande titlar
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Ingår i:Proceeding of the 17th European Conference on Information Systems (ECIS 2009), s. 653-6649788861293915
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