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A global customer e...
A global customer experience management architecture
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- Cuadra-Sánchez, Antonio (författare)
- Indra Sistemas S.A., Spain
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- Cutanda-Rodríguez, Mar (författare)
- Indra Sistemas S.A., Spain
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- Pérez-Mateos, Ismael (författare)
- DYCEC, Spain
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visa fler...
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- Aurelius, Andreas (författare)
- RISE,Acreo
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- Brunnström, Kjell, 1960- (författare)
- RISE,Acreo
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- Laulajainen, Jukka Pekka (författare)
- VTT Technical Research Centre of Finland, Finland
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- Varela, Martín (författare)
- VTT Technical Research Centre of Finland, Finland
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- López De Vergara, Jorge E. (författare)
- Naudit HPCN, Spain
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visa färre...
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Indra Sistemas SA., Spain DYCEC, Spain (creator_code:org_t)
- 2012
- 2012
- Engelska.
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Ingår i: 2012 Future Network and Mobile Summit, FutureNetw 2012. - 9781905824304
- Relaterad länk:
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https://urn.kb.se/re...
Abstract
Ämnesord
Stäng
- The quality of experience (QoE) is one of the main research lines in ITC industry, which seeks to manage quality as perceived by users. This document analyzes and describes requirements of a QoE driven management system architecture, which has been designed in the Celtic IPNQSIS project. The architecture is grouped into different levels: Data acquisition level, Monitoring level and Control Level. Each level comprises a specific set of capacities, such as Data collector, or Traffic Monitor amongst others. The architecture described in this paper constitutes the guidelines of the IPNQSIS project in terms of a QoE ecosystem that will settle the basis of global customer experience management architecture.
Nyckelord
- Monitoring
- network management
- OSS
- probes
- QoE
- QoS
- Control level
- Customer experience
- Data collectors
- Management systems
- Quality of experience (QoE)
- Traffic monitor
- Digital storage
- Quality of service
- Network architecture
Publikations- och innehållstyp
- ref (ämneskategori)
- kon (ämneskategori)
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