Challenges of Adopting SAFe in the Banking Industry – A Study Two Years After Its Introduction

The Scaled Agile Framework (SAFe) is a framework for scaling agile methods in large organizations. We have found several experience reports and white papers describing SAFe adoptions in different banks, which indicates that SAFe is being used in the banking industry. However, there is a lack of academic publications on the topic, the banking industry is missing in the scientific reports analyzing SAFe transformations. To fill this gap, we present a study on the main challenges with a SAFe transformation at a large full-service bank. We identify the challenges in the bank under study and compare the findings with experience reports from other banks, as well as with research on SAFe transformations in other domains. Many of the challenges reported in this paper overlap with the generic SAFe challenges, including management and organization, education and training, culture and mindset, requirements engineering, quality assurance, and systems architecture. However, we also report some novel challenges specific to the banking domain, e.g., the risk of jeopardizing customer relations, stability, and trust of external stakeholders. This study validates several SAFe-related challenges reported in previous work in the banking context. It also brings up some novel challenges specific to the banking industry. Therefore, we believe our results are particularly useful to practitioners responsible for SAFe transformations at other banks. © 2021, The Author(s).

SAMHÄLLSVETENSKAP Ekonomi och näringsliv Företagsekonomi hsv//swe
SOCIAL SCIENCES Economics and Business Business Administration hsv//eng
NATURVETENSKAP Data- och informationsvetenskap Programvaruteknik hsv//swe
NATURAL SCIENCES Computer and Information Sciences Software Engineering hsv//eng
Banking
Interview study
Large-scale agile
Scaled agile framework
Public relations
Quality assurance
Software design
Academic publications
Banking industry
Customer relations
Education and training
Experience report
External stakeholders
Large organizations
Systems architecture
Banking
Interview study
Large-scale agile
Scaled agile framework

Tomaszewski, PiotrRISE,Mobilitet och system,Research Institutes of Sweden (RISE)(Swepub:ri)piotrto@ri.se (författare)
Borg, MarkusLunds universitet,RISE,Mobilitet och system,Lund University, Sweden,Institutionen för datavetenskap,Institutioner vid LTH,Lunds Tekniska Högskola,Department of Computer Science,Departments at LTH,Faculty of Engineering, LTH,Research Institutes of Sweden (RISE)(Swepub:lu)csz-mkb (författare)
Jabangwe, RonaldRISE,Research Institutes of Sweden (RISE) (författare)
Gregory, Peggy (redaktör/utgivare)
Lassenius, Casper (redaktör/utgivare)
Wang, Xiaofeng (redaktör/utgivare)
Kruchten, Philippe (redaktör/utgivare)
Lund University, SwedenMobilitet och system (creator_code:org_t)

Ingår i:XP 2021: Agile Processes in Software Engineering and Extreme Programming.Lecture Notes in Business Information Processing book series (LNBIP, volume 419)Cham : Springer Science and Business Media Deutschland GmbH, s. 157-1711865-13561865-13489783030780975

Av författaren/redakt...: Nilsson Tengstra ...; Tomaszewski, Pio ...; Borg, Markus; Jabangwe, Ronald; Gregory, Peggy; Lassenius, Caspe ...; visa fler...; Wang, Xiaofeng; Kruchten, Philip ...; visa färre...

Om ämnet

SAMHÄLLSVETENSKAP: SAMHÄLLSVETENSKA ...; och Ekonomi och näri ...; och Företagsekonomi

NATURVETENSKAP: NATURVETENSKAP; och Data och informa ...; och Programvarutekni ...

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