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How Visual Manageme...
How Visual Management for Continuous Improvement Might Guide and Affect Hospital Staff : A Case Study
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- Ulhassan, Waqar (författare)
- Karolinska Institutet
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- von Thiele Schwarz, Ulrica (författare)
- Karolinska Institutet,Mälardalens högskola,Stockholms universitet,Psykologiska institutionen,Karolinska Institutet; Stockholm University, Stockholm, Sweden,Hälsa och välfärd,HAL,Medical Management Centre, Karolinska Institutet
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- Westerlund, Hugo (författare)
- Stockholms universitet,Stressforskningsinstitutet,Stockholm University, Stockholm, Sweden,Stress Research Institute, Stockholm University
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- Sandahl, Christer (författare)
- Karolinska Institutet
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- Thor, Johan (författare)
- Karolinska Institutet,Jönköping University,The Jönköping Academy for Improvement of Health and Welfare,Medical Management Centre, Karolinska Institutet
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(creator_code:org_t)
- Lippincott Williams and Wilkins, 2015
- 2015
- Engelska.
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Ingår i: Quality Management in Health Care. - : Lippincott Williams and Wilkins. - 1063-8628 .- 1550-5154. ; 24:4, s. 222-228
- Relaterad länk:
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https://urn.kb.se/re...
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https://doi.org/10.1...
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https://urn.kb.se/re...
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https://urn.kb.se/re...
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http://kipublication...
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Abstract
Ämnesord
Stäng
- Visual management (VM) tools such as whiteboards, often employed in Lean thinking applications, are intended to be helpful in improving work processes in different industries including health care. It remains unclear, however, how VM is actually applied in health care Lean interventions and how it might influence the clinical staff. We therefore examined how Lean-inspired VM using whiteboards for continuous improvement efforts related to the hospital staff's work and collaboration. Within a case study design, we combined semistructured interviews, nonparticipant observations, and photography on 2 cardiology wards. The fate of VM differed between the 2 wards; in one, it was well received by the staff and enhanced continuous improvement efforts, whereas in the other ward, it was not perceived to fit in the work flow or to make enough sense in order to be sustained. Visual management may enable the staff and managers to allow communication across time and facilitate teamwork by enabling the inclusion of team members who are not present simultaneously; however, its adoption and value seem contingent on finding a good fit with the local context. A combination of continuous improvement and VM may be helpful in keeping the staff engaged in the change process in the long run.
Ämnesord
- SAMHÄLLSVETENSKAP -- Psykologi (hsv//swe)
- SOCIAL SCIENCES -- Psychology (hsv//eng)
- MEDICIN OCH HÄLSOVETENSKAP -- Hälsovetenskap (hsv//swe)
- MEDICAL AND HEALTH SCIENCES -- Health Sciences (hsv//eng)
- SAMHÄLLSVETENSKAP -- Annan samhällsvetenskap -- Arbetslivsstudier (hsv//swe)
- SOCIAL SCIENCES -- Other Social Sciences -- Work Sciences (hsv//eng)
- MEDICIN OCH HÄLSOVETENSKAP -- Hälsovetenskap -- Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi (hsv//swe)
- MEDICAL AND HEALTH SCIENCES -- Health Sciences -- Health Care Service and Management, Health Policy and Services and Health Economy (hsv//eng)
Nyckelord
- Hospital wards
- Lean management
- Organizational case studies
- Whiteboards
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
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