Crafting user experience of self-service technologies : Key challenges and potential solutions

• Self-service technologies (SSTs) are becoming an increasingly important factor shaping the everyday environments in which we live. The aim of this one-day workshop is to explore key challenges for HCI and interaction design, related to current trends in the development and use of SSTs. The workshop will gather interested researchers and practitioners in order to (a) collaboratively identify a set of issues related to analysis, design, and evaluation of SSTs and (b) discuss potential approaches to understanding and crafting user experience with self-service technologies.

Ämnesord

TEKNIK OCH TEKNOLOGIER  -- Annan teknik -- Interaktionsteknik (hsv//swe)

ENGINEERING AND TECHNOLOGY  -- Other Engineering and Technologies -- Interaction Technologies (hsv//eng)

SAMHÄLLSVETENSKAP  -- Medie- och kommunikationsvetenskap -- Mänsklig interaktion med IKT (hsv//swe)

SOCIAL SCIENCES  -- Media and Communications -- Human Aspects of ICT (hsv//eng)

Nyckelord

Self-service technologies (SSTs)

interaction design

usability; user experience

Publikations- och innehållstyp

ref (ämneskategori)

kon (ämneskategori)