Sökning: onr:"swepub:oai:DiVA.org:uu-456584" >
Getting Work Done :
Getting Work Done : The Significance of the Human in Complex Socio-Technical Systems
-
- Cort, Rebecca, 1988- (författare)
- Uppsala universitet,Avdelningen för visuell information och interaktion
-
- Jansson, Anders A., Professor (preses)
- Uppsala universitet,Avdelningen för visuell information och interaktion
-
- Lindblom, Jessica, Doctor (preses)
- Uppsala universitet,Avdelningen för visuell information och interaktion,University of Skövde, School of Informatics
-
visa fler...
-
- Blandford, Ann, Professor (opponent)
- University College London, Department of Computer Science
-
visa färre...
-
(creator_code:org_t)
- ISBN 9789151313306
- Uppsala : Acta Universitatis Upsaliensis, 2021
- Engelska 101 s.
-
Serie: Digital Comprehensive Summaries of Uppsala Dissertations from the Faculty of Science and Technology, 1651-6214 ; 2088
- Relaterad länk:
-
https://uu.diva-port... (Preview)
-
visa fler...
-
https://uu.diva-port... (primary) (Raw object)
-
https://urn.kb.se/re...
-
visa färre...
Abstract
Ämnesord
Stäng
- This thesis aims to deepen the understanding of the role and relevance of the worker in the functioning of complex socio-technical systems. The perspective adopted is profoundly human-centred and the worker is considered as a resource. This stands in stark contrast to the performance-related measurements and accident investigations which have typically formed much research on work in complex safety-critical systems and conveyed a perspective of the human as merely a system cog. The empirical material in this thesis is based on ethnographic fieldwork in the shape of workplace studies conducted across two distinct work domains: manufacturing and operational train traffic. The studies are informed by distributed cognition (DCog) and activity theory (AT) as prominent theoretical approaches for developing in-depth understandings of how work activities are accomplished in situations where the interplay between humans and their socio-cultural and material environment is of interest. The findings are illustrated by empirical work that provides detailed accounts of work practices derived from a total of four work settings. It is illustrated how acquired experiences and skills allow the workers to simultaneously use and create resources in the socio-material environment. The findings also reveal novel characteristics of adaptations as driven by a human agency rather than being a result of external demands, which is the common view in literature on work in safety-critical domains. Based on the findings, the role of the worker is illustrated as a meaning-making actor – not only participating in, but also actively contributing to the system and its functioning. In that capacity, the worker is acting as a driving force for a process of continuous development, allowing the system to continue to function although frequently exposed to uncertainties and unexpected events. This thesis contributes to a deepened understanding of the role of human workers in socio-technical systems, highlighting how workers are an invaluable asset when it comes to managing large variations and unexpected events in technology-mediated complex work. This contribution is complementary to the current understanding of how to uphold system safety and provides insight into what underlies a mutually beneficial relationship between humans and technology to which both parties can contribute with what they do best.
Ämnesord
- NATURVETENSKAP -- Data- och informationsvetenskap -- Människa-datorinteraktion (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Human Computer Interaction (hsv//eng)
Nyckelord
- work
- work practice
- socio-technical system
- workscape
- workplace studies
- ethnography
- distributed cognition
- activity theory
- operational train traffic
- manufacturing
- human-computer interaction
- HCI
- safety-critical domain
- Computer Science with specialization in Human-Computer Interaction
- Datavetenskap med inriktning mot människa-datorinteraktion
Publikations- och innehållstyp
- vet (ämneskategori)
- dok (ämneskategori)
Hitta via bibliotek
Till lärosätets databas