Sökning: onr:"swepub:oai:DiVA.org:vti-20457" >
Toward Citizen-Cent...
Toward Citizen-Centered Digital Government : Design Principles Guided Legacy System Renewal in A Swedish Municipality
-
- Persson, Per, 1968 (författare)
- Gothenburg University,Göteborgs universitet,Institutionen för tillämpad informationsteknologi (GU),Department of Applied Information Technology (GU),University of Gothenburg, Sweden; Municipality of Sundsvall, Sweden
-
- Zhang, Yixin (författare)
- Gothenburg University,Göteborgs universitet,Institutionen för tillämpad informationsteknologi (GU),Department of Applied Information Technology (GU),University of Gothenburg, Sweden
-
- Asatiani, Aleksandre, 1987 (författare)
- Gothenburg University,Göteborgs universitet,Institutionen för tillämpad informationsteknologi (GU),Department of Applied Information Technology (GU),University of Gothenburg, Sweden
-
visa fler...
-
- Lindman, Juho, 1979 (författare)
- Gothenburg University,Göteborgs universitet,Institutionen för tillämpad informationsteknologi (GU),Department of Applied Information Technology (GU),University of Gothenburg, Sweden
-
- Rudmark, Daniel (författare)
- Gothenburg University,Göteborgs universitet,Statens väg- och transportforskningsinstitut,Trafikanalys och logistik, TAL,University of Gothenburg, Sweden,Institutionen för tillämpad informationsteknologi (GU),Extern,Department of Applied Information Technology (GU),External
-
visa färre...
-
(creator_code:org_t)
- ScholarSpace, 2024
- 2024
- Engelska.
-
Ingår i: Proceedings of the 57th Hawaii International Conference on System Sciences. - : ScholarSpace. - 1530-1605 .- 2572-6862. - 9780998133171 ; , s. 1963-1972
- Relaterad länk:
-
https://doi.org/1012...
-
visa fler...
-
https://vti.diva-por... (primary) (Raw object)
-
https://urn.kb.se/re...
-
https://gup.ub.gu.se...
-
visa färre...
Abstract
Ämnesord
Stäng
- Transformation towards a digital government imposes significant demands on the capabilities of legacy infrastructure. We closely followed a Swedish municipality that designed and implemented a solution to improve the building permit application process with an aim to improve citizen service. We developed six design principles (DPs): availability, timeliness, actionability, transparency, personalization, and generalizability. These DPs guide the solution design and provide a seamless application experience for citizens and business owners. We also discuss the reasoning behind the design choices and the implications of the solution. The artifact encompasses understanding citizens’ needs, identifying constraints of the legacy systems, formulating design principles, and developing architectural designs. However, addressing the social aspects of legacy systems, such as organizational culture change, necessitates additional steps, and is worth investigation in future studies.
Ämnesord
- NATURVETENSKAP -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Information Systems (hsv//eng)
- SAMHÄLLSVETENSKAP -- Statsvetenskap -- Studier av offentlig förvaltning (hsv//swe)
- SOCIAL SCIENCES -- Political Science -- Public Administration Studies (hsv//eng)
Nyckelord
- Digital government
- digital transformation
- legacy systems
- renewal
- design principles
Publikations- och innehållstyp
- ref (ämneskategori)
- kon (ämneskategori)
Hitta via bibliotek
Till lärosätets databas