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How do street-level...
How do street-level bureaucrats manage high workloads? Collegial mechanisms at the organisational level—experiences from public healthcare organisations
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- Berlin, Johan, 1975 (författare)
- Högskolan Väst,Avdelningen för socialt arbete och socialpedagogik
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- Szücs, Stefan, 1964 (författare)
- Gothenburg University,Göteborgs universitet,Institutionen för socialt arbete,Department of Social Work,Department of Social Work, University of Gothenburg, Gothenburg (SWE)
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- Höjer, Staffan, 1953 (författare)
- Gothenburg University,Göteborgs universitet,Institutionen för socialt arbete,Department of Social Work,Department of Social Work, University of Gothenburg, Gothenburg (SWE)
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visa fler...
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- Liljegren, Andreas, 1970 (författare)
- Gothenburg University,Göteborgs universitet,Institutionen för socialt arbete,Department of Social Work,Department of Social Work, University of Gothenburg, Gothenburg (SWE)
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visa färre...
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(creator_code:org_t)
- 2021-09
- 2022
- Engelska.
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Ingår i: European Management Review. - : Wiley. - 1740-4754 .- 1740-4762. ; 19:2, s. 299-312
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https://hv.diva-port... (primary) (Raw object)
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https://gup.ub.gu.se...
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https://doi.org/10.1...
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https://urn.kb.se/re...
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Abstract
Ämnesord
Stäng
- The aim of this study is to understand and explain how street-level bureaucrats manage high workloads in public healthcare organisations. Data was collected through observations, interviews and documents. The results show that high workloads are reduced through use of collegial mechanisms at the organisation level. The study shows that workloads are reduced in a two-step process, the first is a negotiation between professionals and the second in the meeting with patients. The two-step process explains the limitation problems in more detail and makes an important contribution by explaining how high workloads are reduced in public health services.
Ämnesord
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
- SAMHÄLLSVETENSKAP -- Sociologi -- Socialt arbete (hsv//swe)
- SOCIAL SCIENCES -- Sociology -- Social Work (hsv//eng)
Nyckelord
- collegial mechanisms
- public healthcare
- public management
- street-level bureaucrats
- workload
- collegial mechanisms; public healthcare; public management; street-level bureaucrats; workload
- Work Integrated Learning
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
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