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Mellan handläggare ...
Mellan handläggare och administratör - Om Försäkringskassans personliga handläggare och yrkesrollens svåra balans
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- Schenk, Anett (författare)
- Lund University,Lunds universitet,Socialhögskolan,Samhällsvetenskapliga institutioner och centrumbildningar,Samhällsvetenskapliga fakulteten,School of Social Work,Departments of Administrative, Economic and Social Sciences,Faculty of Social Sciences
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(creator_code:org_t)
- ISBN 9789176235829
- 2015
- Svenska 63 s.
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Serie: Research Reports in Social Work ; 2015:2
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Abstract
Ämnesord
Stäng
- The personal administrative officer (personlig handläggare) is a new professional role that recently has been introduced by the Swedish National Social Insurance Agency (Försäkringskassan). This report concerns how this professional role is interpreted – covering both the official definition of the National Social Insurance Agency and the individual interpretations of the administrative officers working in this professional role. A look at the official definition and how it is communicated by the Social Insurance Agency reveals some inconsistencies: Firstly, the professional role appears to be designed as a rather administrative role in contrast to what job-advertisement and the recruiting process may suggest. Secondly, interviews with personal administrative officers show that the new professional role is perceived as a continuation of the previous professional role rehabilitation coordinator rather than an entirely new role. The interviewed personal administrative officers mentioned the ability “to read a person” and to put the client’s interest in focus as key elements of their professional role – hence highlighting value discretion rather than rule or task discretion. However, they also experienced that the recent working situation – e.g. administrative workload – pushed them towards a more bureaucratic role than they had expected. All together, the interviews indicate that the professional role of a personal administrative officer is interpreted quite differently by the holders of this role on the one side and by the Social Insurance Agency on the other side – a situation that may cause problems when it comes to efficiency and the legal rights of the clients.
Ämnesord
- SAMHÄLLSVETENSKAP -- Sociologi -- Socialt arbete (hsv//swe)
- SOCIAL SCIENCES -- Sociology -- Social Work (hsv//eng)
- SAMHÄLLSVETENSKAP -- Sociologi -- Sociologi (hsv//swe)
- SOCIAL SCIENCES -- Sociology -- Sociology (hsv//eng)
Nyckelord
- yrkesroll
- Försäkringskassan
- personlig handläggare
- professionell norm
- byråkratisk norm
- handlingsutrymme
- Swedish National Social Insurance Agency
- professional role
- Lipsky
Publikations- och innehållstyp
- rap (ämneskategori)
- vet (ämneskategori)
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