Sökning: onr:"swepub:oai:prod.swepub.kib.ki.se:235118199" >
A patient satisfact...
A patient satisfaction survey and educational package to improve the care of people hospitalised with COVID-19: a quality improvement project, Liverpool, UK
-
Ahmad, MS (författare)
-
Hicks, SR (författare)
-
Watson, R (författare)
-
visa fler...
-
Ahmed, RA (författare)
-
Jones, L (författare)
-
Vaselli, M (författare)
-
Wu, MS (författare)
-
Hayat, F (författare)
-
Ratcliffe, L (författare)
-
McKenna, M (författare)
-
Hine, P (författare)
-
Defres, S (författare)
-
- Wingfield, T (författare)
- Karolinska Institutet
-
visa färre...
-
(creator_code:org_t)
- 2022-01-25
- 2021
- Engelska.
-
Ingår i: Wellcome open research. - : F1000 Research Ltd. - 2398-502X. ; 6, s. 222-
- Relaterad länk:
-
https://wellcomeopen...
-
visa fler...
-
http://kipublication...
-
https://doi.org/10.1...
-
visa färre...
Abstract
Ämnesord
Stäng
- Background: The perspectives and experiences of people hospitalised with COVID-19 have been under-reported during the coronavirus pandemic. We developed and conducted a COVID-19 patient satisfaction survey in a large university-affiliated secondary healthcare centre in Liverpool, UK, during Europe’s first coronavirus wave (April-June 2020). The survey found that care was rated highly, including among people of Black Asian and Minority Ethnic (BAME) backgrounds. However, sleep-quality and communication about medications and discharge-planning were identified as areas for improvement. Methods: To improve care for people with COVID-19 admitted to our centre, we designed an educational package for healthcare professionals working on COVID-19 wards. The package, implemented in August 2020, included healthcare worker training sessions on providing holistic care and placement of “Practice Pointers” posters. Patient satisfaction was re-evaluated during the second/third COVID-19 waves in Liverpool (September 2020 - February 2021). Results: Across waves, most (95%) respondents reported that they would recommend our hospital to friends and/or family and rated overall care highly. Comparison of the responses of second/third-wave respondents (n=101) with first-wave respondents (n=94) suggested improved patient satisfaction across most care domains but especially those related to having worries and fears addressed and being consulted about medications and their side-effects. Conclusions: People admitted with COVID-19 to our centre in Liverpool, including those from BAME backgrounds, rated the care they received highly. A simple education package improved the feedback on care received by respondents between the first and second/third waves. These UK-first findings are informing regional strategies to improve person-centred care of hospitalised people with COVID-19.
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
Hitta via bibliotek
Till lärosätets databas
- Av författaren/redakt...
-
Ahmad, MS
-
Hicks, SR
-
Watson, R
-
Ahmed, RA
-
Jones, L
-
Vaselli, M
-
visa fler...
-
Wu, MS
-
Hayat, F
-
Ratcliffe, L
-
McKenna, M
-
Hine, P
-
Defres, S
-
Wingfield, T
-
visa färre...
- Artiklar i publikationen
-
Wellcome open re ...
- Av lärosätet
-
Karolinska Institutet