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Blueprinting constr...
Blueprinting construction logistics services for quality improvement
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- Gremyr, Ida, 1975 (författare)
- Chalmers tekniska högskola,Chalmers University of Technology,Division of Service Management and Logistics, Department of Technology Management and Economics, Chalmers University of Technology, Göteborg, Sweden,Chalmers Univ Technol, Sweden
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- Bäckstrand, Jenny, 1979- (författare)
- Jönköping University,JTH, Logistik och verksamhetsledning,Jonkoping Univ, Sweden
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- Fredriksson, Anna, 1979- (författare)
- Linköpings universitet,Kommunikations- och transportsystem,Tekniska fakulteten
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- Gatenholm, Gabriella, 1989 (författare)
- Chalmers tekniska högskola,Chalmers University of Technology,Division of Service Management and Logistics, Department of Technology Management and Economics, Chalmers University of Technology, Göteborg, Sweden,Chalmers Univ Technol, Sweden
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- Halldorsson, Arni, 1970 (författare)
- Chalmers tekniska högskola,Chalmers University of Technology,Division of Service Management and Logistics, Department of Technology Management and Economics, Chalmers University of Technology, Göteborg, Sweden,Chalmers Univ Technol, Sweden
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visa färre...
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(creator_code:org_t)
- 2022-10-11
- 2023
- Engelska.
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Ingår i: Construction Management and Economics. - : Informa UK Limited. - 1466-433X .- 0144-6193. ; 41:1, s. 60-78
- Relaterad länk:
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https://research.cha... (primary) (free)
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https://doi.org/10.1...
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https://liu.diva-por... (primary) (Raw object)
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https://research.cha...
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https://doi.org/10.1...
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https://urn.kb.se/re...
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https://urn.kb.se/re...
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Abstract
Ämnesord
Stäng
- Construction logistics services can, if implemented with high quality, positively impact both efficiency and sustainability of construction projects. However, present quality management frameworks have not been developed for temporary multi-actor contexts, such as construction, which is largely lacking industrialised processes. Still, construction logistics service providers provide service offerings to temporary settings and could thus benefit from a service quality perspective. Applying this perspective, this study supports the quality improvement of construction logistics services by using a service modularity approach to identify the services to prioritise for improvement. Building on interviews, concept mapping, and a service blueprint of a construction logistics setup, a priority matrix for improvements is developed. The first step in using this matrix is to operationalise the construction logistics setup in modules based on blueprinting. Second, the matrix evaluates the modules against nine empirically derived improvement enablers such as practices and forums for learning, and data measurements enabling the comparison and followup of construction logistics services. In conclusion, the priority matrix helps focus the improvements on modules with high likelihood of successful improvements. Improvements that can become sustained over time through the reuse of standardised modules in upcoming projects.
Ämnesord
- TEKNIK OCH TEKNOLOGIER -- Samhällsbyggnadsteknik -- Byggproduktion (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Civil Engineering -- Construction Management (hsv//eng)
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)
- TEKNIK OCH TEKNOLOGIER -- Maskinteknik -- Produktionsteknik, arbetsvetenskap och ergonomi (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Mechanical Engineering -- Production Engineering, Human Work Science and Ergonomics (hsv//eng)
Nyckelord
- service blueprint
- service modularity
- Construction logistics service
- quality improvement
- priority matrix
Publikations- och innehållstyp
- art (ämneskategori)
- ref (ämneskategori)
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