| 1. |
- Andersson, Petra, 1962-, et al.
(author)
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Developing an indicator framework for measuring sustainable logistics innovation in retail
- 2018
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In: Measuring Business Excellence. - : Emerald Group Publishing Limited. - 1368-3047 .- 1758-8057. ; 22:1, s. 1-13
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Journal article (peer-reviewed)abstract
- PurposeThe purpose of this paper is to develop an indicator framework for measuring sustainable logistics innovation (SLI) in retail.Design/methodology/approachA literature review in different theory areas was conducted to generate a literature-based SLI indictor framework. The literature-based framework was then compared to five-year sustainability reports of three Swedish retailers to identify SLI indicators and how to measure them. This comparison led to a developed framework.FindingsThe developed framework combines sustainability dimensions with logistics activities. It identifies SLI indicators and how to measure them. Significant gaps between the framework and sustainability reports prompted the creation of an agenda for future research. Items that further research should consider include broadening or deepening the framework, developing specifically social SLI indicators for all logistics activities and developing measurement scales for the SLI indicators.Research limitations/implicationsThe study presents an SLI indicator framework as an initial contribution towards knowledge creation, and following the agenda for further research could generate even more implications for research.Practical implicationsManagers need inspiration concerning which indicators to use to measure SLI and how.Social implicationsThe study addresses both environmental and social sustainability, as well as suggests SLI indicators.Originality/valueNo identified study has merged sustainable logistics innovation and performance measurement in retail.
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| 2. |
- Angelis, Jannis, et al.
(author)
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Merciful yet effective elderly care performance management practices
- 2015
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In: Measuring Business Excellence. - : Emerald Group Publishing Limited. - 1368-3047 .- 1758-8057. ; 19:1, s. 61-69
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Journal article (peer-reviewed)abstract
- Purpose – The study aims to compare management practices in private and publicly owned elderly care homes. The demands for cost-effective care combined with emphasis on client experience highlights the importance of appropriate management practices.Design/methodology/approach – The study utilises a survey of 500 homes covering management practices on monitoring, performance management and staff development. These are highly correlated, allowing for treating the practices both in aggregate and individually in the analysis. Additional questions capture information on site and management conditions.Findings – Management practices employed at the elderly care homes vary greatly, with high and low individual scores found in most homes. But private homes consistently score higher than public homes, especially when it comes to incentive practices. Also, elderly care homes of both ownership forms score at the top and bottom of each management practice. But looking at the average management score, there are fewer private homes that score really low and more private homes that score really high.Practical implications – The results identify given characteristics and maturity of the various management practices employed to plan and control operations in the elderly care homes and provides managerial and staff insights into their use.Originality/value – The application and impact of standard management practices has previously been limited in publicly funded services. Little is known about management practices in elderly care and whether the practices are associated with better performance.
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| 3. |
- Durst, Susanne, et al.
(author)
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Do you know your knowledge at risk?
- 2013
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In: Measuring Business Excellence. - : Emerald Group Publishing Limited. - 1368-3047 .- 1758-8057. ; 17:3, s. 28-39
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Journal article (peer-reviewed)abstract
- Purpose: This paper seeks to propose and discuss a knowledge management tool which has been designed to enable small to medium-sized enterprises (SMEs) to obtain information about the concentration of relevant knowledge with certain individuals respectively in certain departments. Design/methodology/approach: The tool represents an outcome of the authors' ongoing research activities related to the danger of knowledge loss due to turnover or long-term absence. A static knowledge map was developed based on a series of semi-structured interviews with 14 organization members from a German medium-sized enterprise operating in the printing sector. To apply this knowledge map to a broader range of SMEs a knowledge management tool has been developed. As underlying framework, the IC classification scheme and the concept of social capital were utilized. Findings: The knowledge management tool helps smaller firms to calculate a "knowledge at risk" score, which gives them a better understanding of their critical organization members and what is making them critical. Practical implications: The tool's outcome can illustrate the potential danger of organizational turnover, which hopefully triggers the development and implementation of specific replacement/retention measures in a timely manner. Originality/value: A tool is proposed that identifies indispensable organization members within SMEs. The tool's strength is its simple but powerful nature which does not require long-term preparation and/or training. © Emerald Group Publishing Limited.
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| 4. |
- Fundin, Anders, et al.
(author)
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Exploring the customer feedback process
- 2003
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In: Measuring Business Excellence. - : Emerald. - 1368-3047 .- 1758-8057. ; 7:2, s. 55-65
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Journal article (peer-reviewed)
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| 5. |
- Garvare, Rickard, et al.
(author)
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Sustainable development : extending the scope of business excellence models
- 2001
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In: Measuring Business Excellence. - : Emerald. - 1368-3047 .- 1758-8057. ; 5:3, s. 11-15
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Journal article (peer-reviewed)abstract
- This paper presents an example of how to integrate the values of sustainable development in a business excellence model. It discusses definitions and measures of sustainable development, integrating values of total quality management with global human and environmental stakeholder interests. Requirements, core values, main criteria and different concepts of measures for sustainable development are examined, discussed and defined. Existing methods and strategies for quality and business excellence are compared with definitions of sustainable development. Indicators for sustainable development in an organisational and business context are discussed and a rough framework is presented.
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| 6. |
- Hansson, Jonas, et al.
(author)
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The impact of TQM on financial performance
- 2002
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In: Measuring Business Excellence. - : Emerald. - 1368-3047 .- 1758-8057. ; 6:4, s. 44-54
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Journal article (peer-reviewed)abstract
- The question of whether an adoption of total quality management (TQM) improves the financial performance has been discussed for several years. Various studies have been conducted to examine the impact of TQM on financial performance, but there is still disagreement concerning the effectiveness of TQM. This paper presents a study of Swedish quality award recipients, which are compared to branch indices and to identified competitors. The comparison concerns the development of different financial performance indicators. The study indicates that the award recipients as a group outperform the branch index and their identified competitors on most of the studied indicators.
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| 7. |
- Isaksson, Raine, et al.
(author)
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Sustaining swedens competitive position : Lean lifelong learning
- 2015
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In: Measuring Business Excellence. - : Emerald Group Publishing Limited. - 1368-3047 .- 1758-8057. ; 19:1, s. 92-102
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Journal article (peer-reviewed)abstract
- Purpose – The purpose of this paper is to explore what options the adult learner has for continued learning and what role universities are playing in providing net-based education. Current options for lifelong learning and improvement opportunities in the educational process are described based on an assessment inspired by principles of lean management. Design/methodology/approach – Sweden is chosen as an example. The current level of net-based university education and the demand for it is assessed using official Swedish data. Lean management principles are used as a starting point to define parameters for interest for the adult learner. These parameters are then converted into a five-level scale for assessing current performance with focus on university courses. The authors also study how Swedish County Councils manage their employee education and carry out a check of courses offered by massive open online course providers. Findings – Lean management principles in combination with customer focus seem to present relevant parameters for assessing distance education. Preliminary results indicate that lean lifelong learning has a considerable improvement potential. The main reasons for this potential seem to be more of a bureaucratic and political nature, whereas technology and resources appear to be less of an issue. Practical implications – The results have implications for both universities and organisations. The pressure on universities to become more customer-focussed, while at the same time, cost-effectiveness is likely to increase. Originality/value – Using the customer perspective for educational services and applying lean principles to education.
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| 8. |
- Johansson, Peter
(author)
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Implementing stakeholder management: a case study at a micro‐enterprise
- 2008
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In: Measuring Business Excellence. - : Emerald. - 1368-3047 .- 1758-8057. ; 12:3, s. 33-41
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Journal article (peer-reviewed)abstract
- Purpose – The purpose of this paper is to explore the implications of stakeholder theory for organisational development and contribute to the knowledge of operational stakeholder management. Design/methodology/approach – The paper presents a case study in a micro-enterprise where data have been collected as participant observations. Findings – Stakeholder theory suggests that to be sustainable, organisations must find a balance between different stakeholder interests. The paper presents a case study where a stakeholder model has been tested in a micro-enterprise. Results include a revised model based on the experiences from the case. The stakeholder model has been adapted to accommodate a process approach and the PDSA-cycle. Practical implications – The model can be used when wanting to develop a structured management system based on stakeholder interests. Originality/value – The paper has a vast content of originality as not as much has been written about stakeholder management from an empirical point of view as from a theoretical.
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| 9. |
- Klefsjö, Bengt, et al.
(author)
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Six sigma seen as a methodology for total quality management
- 2001
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In: Measuring Business Excellence. - : Emerald. - 1368-3047 .- 1758-8057. ; 5:1, s. 31-35
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Journal article (peer-reviewed)abstract
- Six sigma programs are raging through corporations worldwide, with some corporations citing savings in the $US billions resulting from six sigma implementation. Six sigma has both proponents and detractors with some arguing that nothing new is involved and others identifying it as revolutionary. The view espoused herein argues for six sigma as a methodology within the larger framework of total quality management ± a blend of old and new in the sense that the tools of six sigma are often familiar ones, but are applied with an eye that is more strategically focused than historic use of those tools ordinarily indicates.
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| 10. |
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