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Search: L773:1461 4111 OR L773:1741 5179

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1.
  • Martinez Ballesteros, Luis Guillermo, et al. (author)
  • QoE-based service differentiation: an analysis of the business implications for the mobile services market
  • 2023
  • In: International Journal of Information Technology and Management. - : Inderscience Publishers. - 1461-4111 .- 1741-5179. ; 22:1-2, s. 76-109
  • Journal article (peer-reviewed)abstract
    • Mobile network operators (MNOs) face a future characterised with new challenges, such as growing data consumption, a slowdown in subscriber growth and reduced revenues due to the success of over-the-top providers. MNOs must offer affordable services and provide innovative strategies to retain current customers. Quality of experience (QoE) is a well-established methodology for measuring the overall level of customer satisfaction and has also been presented as a way to improve telecommunication services. However, there is still a lack of knowledge on how the MNOs can take advantage of QoE and its potential benefits. In this paper, we explored the implications of the incorporation of QoE feedback in mobile networks at the business level. The analysis shows that value-added offers of differentiated and personalised services can be seen as alternatives to generate new revenue streams in the mobile service market.
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2.
  • Rusu, Lazar, et al. (author)
  • Assessing the risk exposure in IT outsourcing for large companies
  • 2011
  • In: International Journal of Information Technology and Management. - 1461-4111 .- 1741-5179. ; 10:1, s. 24-44
  • Journal article (peer-reviewed)abstract
    • The decision process for companies to outsource information technology (IT) or not is a substantial business change and in many cases the competence to take such decisions is limited and has major consequences for the company's future performance. In this context, the paper is presenting the design of an information technology outsourcing (ITO) tool that includes a procedure based on transaction cost theory (TCT) for assessing the risk exposure in ITO. The ITO tool presented in this paper is a useful and effective instrument for the IT decision-makers in support of decisions to outsource IT or not. In the development of the ITO tool, we have approached two large companies in Sweden with more than 20 years experiences in ITO that helped us in the improvement and evaluation of the usability and effectiveness of this tool.
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  • Result 1-2 of 2
Type of publication
journal article (2)
Type of content
peer-reviewed (2)
Author/Editor
Rusu, Lazar (1)
Hodosi, Georg (1)
Markendahl, Jan (1)
Martinez Ballesteros ... (1)
Nesse, Per Jonny (1)
University
Royal Institute of Technology (1)
Stockholm University (1)
Language
English (2)
Research subject (UKÄ/SCB)
Natural sciences (1)
Engineering and Technology (1)

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