| 1. |
- Ayele, Workneh Y., et al.
(författare)
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Unveiling DRD : A Method for Designing Digital Innovation Contest Measurement Models
- 2018
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Ingår i: Systems, Signs & Actions. - 1652-8719. ; 11:1, s. 25-53
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Tidskriftsartikel (refereegranskat)abstract
- The growing open data market opens possibilities for the development of viable digital artifacts that facilitate the creation of social and business values. Contests are becoming popular means to facilitate the development of digital artifacts utilizing open data. The increasing popularity of contests gives rise to a need for measuring contest performance. However, the available measurement model for digital innovation contests, the DICM-model, was designed based on a single case study and there is a need for a methodological approach that can accommodate for contests’ variations in scope. Therefore, we use design science to construct a nine-step method, the DRD method, to design and refine DICM-models. The DRD-method is designed using goal- and quality oriented approaches. It extends innovation measurement to the application domain of digital innovation contests and provides an improvement of innovation measurement as it offers a new solution for a known problem. The DRD-method provides comprehensive support to practice for designing and refining DICM-models and supports reflection and organizational learning across several contests. For future study, we suggest an ex-post evaluation of the method inconjunction with real contests and systematic efforts to generalize the method within as well as beyond the context of the contest. Finally, we propose to further investigate the potential of topdown and goal oriented approaches to measure open and iterative forms of innovation.
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| 2. |
- Christiansson, Marie-Therese, 1966-
(författare)
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Improving citizens’ ability to find, understand and use e-services : Communicating the social interaction dimension
- 2013
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Ingår i: Systems, Signs & Actions. - 1652-8719. ; 7:2, s. 177-204
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Tidskriftsartikel (refereegranskat)abstract
- This paper focuses on the ability to communicate public e-Services, as a part of e-Service development. The purpose is to elaborate on the concept “communicability”, and to define elements and criteria useful in the evaluation and improvement of public e-Services. In terms of public e-Services, communication takes place in a context based on an understanding and relation between the public sector and the citizens using the provider’s e-Service solution. Public sectors are increasing their e-Service offers, making communicating e-Services an important part of the service delivery. The citizens’ ability to find, understand, and use the service is a return on investment. This paper combines a business process and a social interac- tion approach to e-Services. The empirical grounding is a Swedish municipality case study with a pilot evaluation, interviews with developers, and an eye tracking usability test on e- Services with citizens partaking in a university course. The research contributions include a first version of a defined concept of communicability in the e-Service context together with a conceptual basis for evaluation purposes. Findings can be used as a basis for developing an evaluation tool and a handbook to improve communicability in public e-Service solutions.
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| 3. |
- Christiansson, Marie-Therese, 1966-, et al.
(författare)
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Sharpening the knowledge domain transfer in practice research design : The BPM assessment
- 2012
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Ingår i: Systems, Signs & Actions. - Linköping : Sysiac. - 1652-8719. ; 6:1, s. 22-45
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Tidskriftsartikel (refereegranskat)abstract
- The practice research design described in this paper is based on the common interest of Telge AB and Karlstad University to explore knowledge transfer from research results to their use in practice when applying a Business Process Management (BPM) maturity assessment model. In our case study, we explore how knowledge transfer can become explicit, based on components in the foundation of practice research and a mapping of the practice research process. The main idea is to contribute to the articulation of sharpening the knowledge transfer in practice research design. Our findings show e.g. the importance of enabling practitioners in finding the research results, using an explicit model package to gain understanding and guidance towards the intended way in which the practitioners are supposed to use the knowledge, as well as prerequisites in the knowledge domain. Additionally, the complexity in the BPM maturity concept and challenges in the knowledge domain transfer are findings that can lead to bridging the gap between a BPM maturity assessment model in theory and lessons learned from using the model in practice. Finally, the paper contributes with a knowledge domain transfer loop model to be used in planning and evaluating practice research between practitioners and research stakeholders as well as a snapshot of practice research design to be used to communicate key elements as pre-conditions for the knowledge domain transfer.
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| 4. |
- Eriksson, Owen, et al.
(författare)
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Commitment Management in the Context of Parallel Business Transactions
- 2007
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Ingår i: Systems, Signs & Actions. - : Linköpings Universitet. - 1652-8719. ; 3:1, s. 25-57
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Tidskriftsartikel (refereegranskat)abstract
- In order to maintain market position, one of the critical issues facing companies is how they can improve their commitment management. In this paper, the concept of commitment management is used to understand how suppliers and customers create mutual commitments in business agreements, and how these commitments are fulfilled. In a number of empirical case studies, commitment management problems have been the direct consequence of deficiencies in the infrastructural support. One example of such lacking infrastructural support are IT systems intended to support this commitment management process. This is of particular interest in a context of commitments created in parallel business transactions that compete for the same delivery capacity. The aim of the paper is to describe, analyse and propose solutions to some of these problems. This paper proposes a necessary extension to a framework for business interaction between suppliers and customers. This extension is based on business action theory, workpractice theory and ideas from yield management.
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| 5. |
- Goldkuhl, Göran, 1949-
(författare)
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Beyond Communication Loops - Multi-Responsive Actions in Business Processes
- 2007
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Ingår i: Systems, Signs & Actions. - 1652-8719. ; 3:1
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Tidskriftsartikel (refereegranskat)abstract
- The paper examines one of the corner-stones of the language/action (LAP) approaches: communication loop modelling. This kind of modelling is used in approaches like Action Workflow and DEMO and it includes the modelling of two fundamental roles; customer and performer. The paper extends earlier critical analysis of two-role models. It introduces the principle of multi-responsiveness, meaning that one organisational action can be a response to several different communication acts. The difference between a present triggering initiative and trans-situational background initiatives are described. The paper uses a reference case, the pizza shop case, well-known in the LAP community through earlier use in many papers
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| 6. |
- Goldkuhl, Göran, 1949-
(författare)
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From ensemble view to ensemble artefact – An inquiry on conceptualisations of the IT artefact
- 2013
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Ingår i: Systems, Signs & Actions. - : Linköping University. - 1652-8719. ; 7:1, s. 49-72
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Tidskriftsartikel (refereegranskat)abstract
- This paper investigates the notion of an ensemble artefact. This concept is proposed by Sein et al (2011) in their description of the Action Design Research method. This concept is based on the ensemble view of IT artefacts, which is described by Orlikowski & Iacono (2001) together with four other views. The conceptual journey from ensemble view to ensemble artefact is found problematic and is the impetus for a conceptual inquiry conducted in this paper. The conceptual investigation is supported by the use of a case illustration of an IT artefact in the social welfare sector. The different views from Orlikowski & Iacono are analysed and com-pared. The suggested conceptualisation of IT artefacts based on the ensemble view, made by Orlikowski & Iacono, is also analysed. Based on these analyses an alternative view is articu-lated: A communication tool view of IT artefacts. This view is compared with the ensemble view, especially in a design research context. The notion of ensemble artefact is contested, as is the suggested use of it as a main conceptual basis in design research.
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| 7. |
- Goldkuhl, Göran, 1949-
(författare)
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The IT artefact: An ensemble of the social and the technical? – A rejoinder : An ensemble of the social and the technical? – A rejoinder
- 2013
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Ingår i: Systems, Signs & Actions. - : Linköping University. - 1652-8719. ; 7:1, s. 90-99
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Tidskriftsartikel (refereegranskat)abstract
- This paper is part of a discourse on the conceptualisation of the IT artefact. It is commentary paper based on the prior papers of Goldkuhl (2013), Silver & Markus (2013) and Purao et al (2013). It especially addresses the issues of how demarcate the IT artefact and how to concep-tualise it in relation to the social and the technical. As a part of this conceptual inquiry, the paper investigates the notion of the artefact. An artefact has always functions and it has always a context where the use of the artefact and its functions is intended to contribute to some goals. As soon as we speak of an artefact, some use context is implied. Based on these premis-es, the paper articulates a view on the IT artefact to be a social artefact. Social does not mean that there are any humans as part of the artefact; humans appear as the users in the implied context of the artefact. Social means that the IT artefact is a semiotic artefact intended for communication between people. The IT artefact is sociotechnical artefact, which means that it is a combined technical and semiotic artefact and the use of it (by a user) implies combined technical and communicative actions. As a consequence of this view the paper also argues for co-design of IT artefact and work context. This is done in opposition to a techno-centric de-sign of the IT artefact, which will imply a restricted design of context purely through artefact design.
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| 8. |
- Goldkuhl, Göran, 1949-
(författare)
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The research practice of practice research : theorizing and situational inquiry
- 2011
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Ingår i: Systems, Signs & Actions. - 1652-8719. ; 5:1, s. 7-29
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Tidskriftsartikel (refereegranskat)abstract
- An approach to practice research is presented. The main ideas of practice research is 1) to consider the empirical field in terms of practices, 2) to develop knowledge through situational inquiries into local operational practices based on problems and needs in such practices and 3) to contribute with abstract useful knowledge to general practice and research community. This means that practice research is research about practices, research from practices, research for practices, research with practices and usually research in practices. Practice research is divided into two closely related sub-practices: situational inquiry and theorizing. Practice research is also related to three target practices/communities: local operational practice, general practice and research community. The paper also contains ontological assumptions (from practice theories) and epistemological assumptions (from pragmatist epistemology). Three examples of practice research are briefly described as illustrations. The main purpose of the paper is to describe the research practice of practice research.
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| 9. |
- Hultgren, Göran, et al.
(författare)
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How to research e-services as social interaction: Multi-grounding practice research aiming for practical theory
- 2013
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Ingår i: Systems, Signs & Actions. - : Linköping University. - 1652-8719. ; 7:2, s. 104-120
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Tidskriftsartikel (refereegranskat)abstract
- This research on e-services represents a move away from a techno-centric view of e-service to seeing them as embedded in social interaction. The consequences of this focus shift are de-scribed in relation to how to conduct such research. The research approach of a large research endeavour, ranging over several years, is described. The research is characterised as practice research with the purpose of creating abstract knowledge aiming for both the practice field (general practice) and for researcher communities (as an addition to scientific body of knowledge). The knowledge result from this practice research has been given the form of a practical theory of e-services, with the intention to be useful for both practitioners and re-searchers. A practical theory is aimed to be useful in investigating and managing some phe-nomenon. The e-service research has also applied the epistemological strategy of multi-grounding. Multi-grounding means a combination of empirical, theoretical and internal grounding. The research principles of practice research, practical theory and multi-grounding are described. How these principles are applied in the e-services research is elaborated. Expe-riences from the use of this research approach are accounted for.
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| 10. |
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