| 1. |
- Axelsson, Karin, 1968-, et al.
(author)
-
Exploring the importance of citizen participation and involvement in e-government projects : Practice, incentives, and organization
- 2010
-
In: Transforming Government. - : Emerald Group Publishing Limited. - 1750-6166 .- 1750-6174. ; 4:4, s. 299-321
-
Journal article (peer-reviewed)abstract
- Purpose – The purpose of this research is to investigate if, and in that case, how and what the e-government field can learn from user participation concepts and theories in general IS research. We aim to contribute with further understanding of the importance of citizen participation and involvement within the e-government research body of knowledge and when developing public e-services in practice.Design/Methodology/Approach – The analysis in the article is made from a comparative, qualitative case study of two e-government projects. Three analysis themes are induced from the literature review; practice of participation, incentives for participation, and organization of participation. These themes are guiding the comparative analysis of our data with a concurrent openness to interpretations from the field.Findings – The main results in this article are that the e-government field can get inspiration and learn from methods and approaches in traditional IS projects concerning user participation, but in e-government we also need methods to handle the challenges that arise when designing public e-services for large, heterogeneous user groups. Citizen engagement cannot be seen as a separate challenge in e-government, but rather as an integrated part of the process of organizing, managing, and performing e-government projects. Our analysis themes of participation generated from literature; practice, incentives and organization can be used in order to highlight, analyze, and discuss main issues regarding the challenges of citizen participation within e-government. This is an important implication based on our study that contributes both to theory on and practice of e-government.Practical implications – Lessons to learn from this study concern that many e-government projects have a public e-service as one outcome and an internal e-administration system as another outcome. A dominating internal, agency perspective in such projects might imply that citizens as the user group of the e-service are only seen as passive receivers of the outcome – not as active participants in the development. By applying the analysis themes, proposed in this article, citizens as active participants can be thoroughly discussed when initiating (or evaluating) an e-government project.Originality/value – This article addresses challenges regarding citizen participation in e-government development projects. User participation is well-researched within the IS discipline, but the e-government setting implies new challenges, that are not explored enough.
|
|
| 2. |
|
|
| 3. |
- Crusoe, Jonathan, 1991-, et al.
(author)
-
Users’ activities for using Open Government Data : A process framework
- 2019
-
In: Transforming Government. - : Emerald Group Publishing Limited. - 1750-6166 .- 1750-6174. ; 13:3/4, s. 213-236
-
Journal article (peer-reviewed)abstract
- Purpose - This research aims to develop a user process framework with activities and their variations for the use of open government data (OGD) based on empirical material and previous research. Open government data (OGD) is interoperable data that is shared by public organisations (publishers) for anyone (users) to reuse without restrictions to create new digital products and services. The user process was roughly identified in previous research but lacks an in-depth description. This lack can hamper the ability to encourage the use and the development of related theories. Design/methodology/approach - A three-stage research approach was used. Firstly, a tentative framework was created from previous research and empirical material. This stage involved three different literature reviews, data mapping, and seven interviews with OGD experts. The empirical material was analysed with inductive analysis, and previous research was integrated into the framework through concept mapping. Secondly, the tentative framework was reviewed by informed OGD experts. Thirdly, the framework was finalised with additional literature reviews, eight interviews with OGD users, and a member check, including all the respondents. The framework was used to guide the data collection and as a tool in the analysis. Findings -The user process framework covers activities and related variations, where the included phases are: start, identify, acquire, enrich, and deploy. The start varies relating to the intended use of the OGD. In the identify phase, the user is exploring the accessible data to decide if the data is relevant. In the acquire phase, the user is preparing for the delivery of the data from the publisher and receiving it. In the enrich phase, the user is concocting and making something. In the final deploy phase, the user has a product or service that can be provided to end-users. Research limitations/implications - The framework development has some limitations: the framework needs testing and development in different contexts and further verification. The implications are that the framework can help guide researchers towards relevantand essential data of the user process, be used as a point of compari-son in analysis, and be used as a skeleton for more precious theories. Practical implications - The framework has some practical implications for users, publishers, and portals. It can introduce users to the user process and help them plan for the execution of it. The framework can help publishers understand how the users can work with their data and what can be expected of them. The framework can help portal owners to understand the portal’s role between users and publishers and what functionality and features they can provide to support to the user. Originality/value - In previous research, no user process with an in-depth description was identified. However, several studies have given a rough recall. Thus, this research provides an in-depth description of the user process with its variations. The framework can support practice and leads to new research avenues.
|
|
| 4. |
- Gharehbaghi, Koorosh, et al.
(author)
-
The predicaments of environmental impact assessment (EIA) for transport Infrastructure: An examination of policy stagnation and progress
- 2022
-
In: Transforming Government. - : Emerald. - 1750-6166 .- 1750-6174. ; 16:4, s. 449-463
-
Journal article (peer-reviewed)abstract
- PurposeEnvironmental impact assessment (EIA) for transport infrastructure should consider geological constraints, legislative regulations, public policy and other strategic considerations. These strategic considerations and constraints that are often seen as the most challenging issues facing transportation planners are critically reviewed. Subsequently, this study aims to evaluate the enviromnetal impacts of civil transport infrastructure.Design/methodology/approachUsing a mixed-method approach, this study examines the EIA and environmental impact statement (EIS) dimensions of transportation infrastructure.FindingsThrough the development of the EIA and EIS policy framework for transport infrastructure, this paper found that to better enhance the EIA and to effectively calculate various indicator variables, a hybrid approach to the method, known as input–output analysis (IOA), needs to be adopted. Knowing that a feasible cost breakdown is usually available within projects, it can be concluded that it is plausible to add an input–output (I–O) model into an existing EIS to obtain results not only for on-site effects but also for off-site effects. Moreover, some of the benefits of implementing a hybrid IOA can significantly improve the completeness of any conventional EIS for a range of quantifiable indicators, improve the ability to rank alternative options and provide a valuable overview of indirect impacts to be used for streamlining the EIA audit. For these reasons, input–output techniques could be incorporated as optional elements into the EIA standards.Practical implicationsWith input from the Australian Bureau of Statistics and national I–O tables of the industry sector, this research was able to determine that indirect effects within transport projects are not being considered for what they are worth. This enables us to answer key questions dealing with the effects of EIAs on the transportation sector. This, in turn, can assist with planning through the commissioning of such projects.Originality/valueThe I–O model introduced in this paper will ultimately lead to better incorporation of various environmental elements. The findings of the paper can thus assist transportation planners in better aligning environmental impacts with EIA. This, in turn, can result in improvements in the completeness of any conventional EIS, enhance the ability to rank alternative options and provide a valuable overview of indirect impacts to be used for streamlining the EIA audit.
|
|
| 5. |
- Giritli Nygren, Katarina, 1971-
(author)
-
Monotonized administrators and personalized bureaucrats in the everyday practice of e-government : ideal typical occupations and processes of closure and stabilization in a Swedish municipality
- 2010
-
In: Transforming Government. - Bingley UK : Emerald group publishing. - 1750-6166 .- 1750-6174. ; 4:4, s. 322-337
-
Journal article (peer-reviewed)abstract
- Purpose – The purpose of this paper is to analyse everyday practices in e-government from a labour perspective in order to understand how administrative rationalization and citizen service become connected in the organizational restructuring of the labour process, namely job codification and specification and rule observation.Design/methodology/approach – The analysis applies an organizational e-government implementation perspective and labour process theory to an analysis of a Swedish municipality's implementation of e-government, using both qualitative and quantitative data.Findings – The main finding is the formulation of two distinct types of ideal employee – “monotonized administrators” and “personalized bureaucrats” – who carry e-government work in different directions according to administrative rationalization and the service offered citizens.Originality/value – The paper extends our knowledge of everyday practices in e-government from a labour perspective. It offers practitioners as well as researchers new insights by analysing the transformation of practice as an ongoing process, characterized by micro-political translation processes amongst actors, actions, and meanings in both rhetoric and practice.
|
|
| 6. |
- Goldkuhl, Göran, 1949-
(author)
-
Generic Regulation Model – the Evolution of a Practical Theory for E-government
- 2011
-
In: Transforming Government. - : Emerald Group Publishing Limited. - 1750-6166 .- 1750-6174. ; 5:3, s. 249-267
-
Journal article (peer-reviewed)abstract
- Purpose - This paper presents a new theoretical model (the Generic Regulation Model - GRM) which is aimed for e-government development. There is a need for such a generic model in order to describe and analyse the regulation that occurs in the interaction between governmental agencies and citizens. Design/methodology/approach - This new model has evolved through an action research project/practical inquiry in e-government. The project area was personal assistance to disabled persons. The practical inquiry has comprised generation and application of the GRM model (as a kind of empirical grounding) and also some initial theoretical grounding. Findings - In the e-government project there was a need to conceptualize the relations between different governmental agencies and clients. As a response to this need a generic model and a corresponding situational model were developed. The generic model consists of three layers: 1) legislation as general regulation, 2) application of legislation for issuing decisions (= individual rules), i.e. specific regulation, 3) application of general and individual rules in regulated practices. The paper also gives an epistemological account of the evolution of the new GRM model. GRM is considered to be a practical theory and it has evolved through a design-oriented practical inquiry. Originality/value – The paper presents this new Generic Regulation Model. The GRM model should be adequate to apply in many e-government situations, since there are often regulation issues at stake. The GRM model should be used in the design and evaluation of e-government applications.
|
|
| 7. |
- Hansson, Karin, 1967-, et al.
(author)
-
Managing deliberation : tools for structuring discussions and analyzing representation
- 2016
-
In: Transforming Government. - 1750-6166 .- 1750-6174. ; 10:2, s. 256-272
-
Journal article (peer-reviewed)abstract
- Purpose – In this article we address the lack of adequate tools for deliberation and analyzing representativeness in a more collaborative e-government. Available discussion tools generally lack the necessary structure for supporting more complex reasoning, or they are too complicated to use. The groups of participants in such contexts often lack representativeness regarding the issues at hand.Design/methodology/approach – This design research is based on two case studies of urban planning projects in Swedish municipalities. A set of semi structured interviews with municipality officials and residents exposed a need for supporting the direct communication with citizens and NGOs as well as groups internal democratic processes.Findings – We show how a general participatory methodology on different levels of governance can be better supported using a standard type of interface and analytical tools for structured discussions and representation. We furthermore address the traditional dichotomy between the government and the citizens in e-government research by developing a tool that takes the individual actor as the starting point rather than an abstract collective.Research limitations/implications – The tool is at present foremost useful for communicating participatory methodologies. The actor perspective means that the actors are highlighted as owners of specific questions rather than organisations. It also means that a government initiated survey can have competition from other actors using the same instrument.Practical implications – Except for being an analytical tool for analysing participatory attributes and for better understanding how decisions are formed, the platform also includes tools for more elaborated decision support as well as support for voting and pro/con argumentation integrated with discussion forum for providing reasonable conditions for a broader more well structured participation.Originality/value – This platform provides integrated analytical tools and elaborated decision support for the individual user to support democracy from a micro perspective rather than a government perspective and goes significantly beyond the capacities of similar tools and methods presently available.
|
|
| 8. |
- Hedström, Karin, 1967-, et al.
(author)
-
Challenges of introducing a professional eID card within health care
- 2016
-
In: Transforming Government. - Bingley, United Kingdom : Emerald Group Publishing Limited. - 1750-6166 .- 1750-6174. ; 10:1, s. 22-46
-
Journal article (peer-reviewed)abstract
- Purpose: The purpose of this paper is to examine the challenges that arise when introducing an electronic identification (eID) card for professional use in a health-care setting.Design/methodology/approach: This is a case study of an eID implementation project in healthcare. Data were collected through interviews with key actors in a project team and with eID end users. The authors viewed the eID card as a boundary object intersecting social worlds. For this analysis, the authors combined this with an electronic government initiative challenge framework.Findings: The findings of this paper illustrate the interpretative flexibility of eID cards and how eID cards as boundary objects intersect social worlds. The main challenges of implementing and using eID cards in healthcare are usability, user behaviour and privacy. However, the way in which these challenges are interpreted varies between different social worlds.Practical implications: One of the implications for future practice is to increase our understanding of the eID card as a socio-technical artefact, where the social and technical is intertwined, at the same time as the eID card affects the social as well as the technical. By using a socio-technical perspective, it is possible to minimise the potential problems related to the implementation and use of eID.Originality/value: Previous research has highlighted the need for more empirical research on identity management. The authors contextualise and analyse the implementation and use of eID cards within healthcare. By viewing the eID card as a boundary object, the authors have unveiled its interpretative flexibility and how it is translated across different social worlds.
|
|
| 9. |
- Hedström, Karin, 1967-, et al.
(author)
-
Constructing identities : professional use of eID in public organisations
- 2015
-
In: Transforming Government. - Bingley, United Kingdom : Emerald Group Publishing Limited. - 1750-6166 .- 1750-6174. ; 9:2, s. 143-158
-
Journal article (peer-reviewed)abstract
- Purpose: The purpose of the paper is to reveal how identities are constructed when electronic identification (eIDs) cards are introduced through information systems in public organisations. Design/methodology/approach: Through two case studies, the authors generate rich data on the construction of identities through use of eID within public organisations. The author’s analysis, based on actor network theory, focusses on the translation of eIDs in these two settings. Findings: ID can be viewed as an artefact where the public and private spheres meet. The authors found at least three mixed roles in employees’ use of eID: as a purely private person; as a private person in the work place; and as a professional in the work place. Research limitations/implications– There is a need for further research on how eID is translated into organisational contexts and how institutional settings define the openings for local translation processes. However, the results are based on two small cases, meaning that broad generalisations are difficult to make. Practical implications: EID is so much more than technology. The technical framing of the identification system appears to be subordinated to organisational arrangements and cultures, making it important to apply a socio-technical perspective when working with eID. Originality/value: The empirical cases have offered a unique chance to study implementation and use of eID in two very different public service organisations. The findings illustrate how eID translated into organisational contexts, and how identity management within an organisational setting is linked to the employees’ private and professional roles.
|
|
| 10. |
- Heidlund, Marcus
(author)
-
Best of the best : an investigation of policy enactment for key drivers of digitalization
- 2024
-
In: Transforming Government. - : Emerald. - 1750-6166 .- 1750-6174. ; 18:1, s. 1-12
-
Journal article (peer-reviewed)abstract
- Purpose: This paper aims to explore whether the key drivers identified in digitalization policies are being prioritized by practitioners in health and social care and to what degree the goals of the policies are being enacted. Design/methodology/approach: The investigation comprised two stages. First, the key drivers of digitalization in the national policies were identified. Second, a survey was disseminated to practitioners within health and social care, asking them to indicate their stance on each key driver (using Likert scales). Findings: The findings of this paper are twofold. First, they demonstrate that practitioners more readily enact the key drivers centered around their everyday operations, such as improving services and care and increasing efficiency. Second, it shows that key drivers of a more rhetorical nature, such as “becoming the best,” do not yield benefits for practitioners. Practical implications: This paper shows that for policies to have an effect in practice and to contribute to change, they should be rooted in key drivers centered around practitioners’ everyday operations, promoting specificity over abstraction. Originality/value: While previous studies have involved policy analysis, few studies investigate the enactment of policies, how they are implemented and whether they contribute to changes in practice.
|
|
