| 1. |
- Andersson, Roy, et al.
(författare)
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The Six Sigma framework improves the awareness and management of supply-chain risk
- 2020
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Ingår i: The TQM Journal. - : Emerald Group Publishing Limited. - 1754-2731 .- 1754-274X. ; 32:5, s. 1021-1037
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: Modern supply chains are at risk as a result of increasing disturbance. The use of Lean and Six Sigma’'s values, methods and tools can be one option to analyze, prevent and mitigate risks. The purpose of this study is to investigate whether a combined Lean Six Sigma philosophy can support the awareness and management of supply-chain risk.Design/methodology/approach: The methodology followed in the study is based on a literature review and multiple case study, performed by means of qualitative methods of data collection, such as observations on-site, face-to-face interviews and document analysis. Case selection includes the results of research conducted in seven large Swedish companies.Findings: It has been indicated that Lean and Six Sigma values, methods and tools can be very effective in companies’ efforts to control the supply-chain risks and that they improve the companies’ ability to handle variability and risk management. Lean Six Sigma supports a risk-management culture in the focal companies, but they must involve customers and companies in the supply chain if they wish to create a risk-management culture in the entire supply chain. In order to do this, they can use the Six Sigma training structure, but they need to include more risk tools and methods developed for the supply chain management. It has also been indicated in the literature that if more people involve in 6S projects, the financial results will be better, and the innovation of processes will increase.Research limitations/implications: These include suggestions for how the companies can use the Six sigma training structure to collaborate in the supply chain.Practical implications: This study gives practical suggestions for how the companies in supply chain can collaborate and use the Six Sigma training structure for creating a more holistic view of supply chain, which also decrease risks in supply chain.Originality/value: This study indicates that Lean Six Sigma supports risk awareness and management in the focal companies of the supply chains, which improves companies’ ability to handle variability and risk management. It has also been demonstrated that the companies should use the Six Sigma framework, especially training, as a foundation, and they should create common projects for better collaboration in the supply chain, which will decrease the risks in the entire supply chain.
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| 2. |
- Antony, Jiju, et al.
(författare)
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Quality management as a means for micro-level sustainability development in organizations
- 2023
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Ingår i: The TQM Journal. - : Emerald Publishing. - 1754-2731 .- 1754-274X.
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: The use of quality management (QM) to achieve the United Nations Sustainable Development Goals (UNSDGs) is a topic of growing interest in academia and industry. The IAQ (International Academy for Quality) established Quality Sustainability Award in 2020, a testament to this growing interest. This study aims to investigate how QM philosophies, methodologies and tools can be used to achieve sustainable development in organizations. Design/methodology/approach: Five large manufacturing organizations – three from India and two from China – who reported their achievements about using QM in achieving Sustainable Development Goals (SDGs) were studied using multiple sources of data collection. A detailed within-case and cross-case analysis were conducted to unearth this linkage's practical and theoretical aspects. Findings: The study finds that QM methodologies effectively met the five organizations' UNSDGs. These organizations successfully used OPEX (Operational Excellence) methodologies such as Lean, Kaizen and Six Sigma to meet UNSDGs 7, 11, 12 and 13. Moreover, UNSG 12 (Responsible Consumption and Production) is the most targeted goal across the case studies. A cross-case analysis revealed that the most frequently used quality tools were Design of Experiments (DoE), Measurement Systems Analysis (MSA), C&E analysis and Inferential statistics, among other essential tools. Research limitations/implications: The study's sample size was limited to large-scale manufacturing organizations in the two most populous countries in the world. This may limit the study's generalizability to other countries, continents, or micro-, small- and medium-sized enterprises (SMEs). Additionally, the study's conclusions would be strengthened if tested as hypotheses in a follow-up survey. Practical implications: This practical paper provides case studies on how to use QM to impact SDGs. It offers both descriptive and prescriptive solutions for practitioners. The study highlights the importance of using essential QM tools in a structured and systematic manner, with effective teams, to meet the SDGs of organizations. Social implications: The study shows how QM can be used to impact UNSDGs, and this is very important because the UNSDGs are a set of global objectives that aim to address a wide range of social and environmental issues. This study could motivate organizations to achieve the UNSDGs using essential QM tools and make the world a better place for the present and future generations. Originality/value: This case study is the first to investigate at a micro-level how QM can impact UNSDGs using live examples. It uses data from the IAQ to demonstrate how QM can be integrated into UNSDGs to ensure sustainable manufacturing.
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| 3. |
- Antony, Jiju, et al.
(författare)
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Sustainable development through quality management : a multiple-case study analysis of triumphs, trials and tribulations
- 2024
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Ingår i: The TQM Journal. - : EMERALD GROUP PUBLISHING LTD. - 1754-2731 .- 1754-274X.
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Tidskriftsartikel (refereegranskat)abstract
- PurposeIn a highly competitive and globalised era, agile organisations proactively steer towards sustainability. This situation persuaded the organisations to align Quality Management (QM) initiatives to achieve sustainable outcomes. This study aims to explore quality-sustainability linkage, explicitly focusing on attaining the prestigious IAQ Quality Sustainability Award. Further it investigates, the impact of QM as a strategy for promoting sustainability to meet sustainable development goals (SDGs).Design/methodology/approachDue to the lack of substantial literature connecting QM to sustainability, the current research adopted an explanatory multiple-case study. Six cases were purposively chosen for the study. Three cases of those who have achieved the prestigious IAQ Quality Sustainability Award and remaining have been selected that have fallen short of receiving the award. A detailed within-case and cross-case examinations involving six cases that reported their QM achievements aligned with SDGs.FindingsThe findings demonstrate the significant role of QM adoption in achieving positive results from the perspective of SDGs, such as reduced environmental impacts, improved operational efficiency and enhanced quality of life. Effective stakeholder collaboration, proficiency in analytical tools and strategic alignment with SDGs emerged as critical success factors. Conversely, weak linkage with sustainability and unclear approaches were crucial challenges in attaining the IAQ Quality Sustainability Award.Research limitations/implicationsThis paper outlines essential commandments for organisations actively seeking to promote sustainability. It offers valuable insights for decision-makers, facilitating a profound understanding of the challenges and opportunities in pursuing sustainable performance.Originality/valueThe distinctive nature of this study lies in its dedicated exploration of the intricate relationship between QM deployment and its true impact on the achievement of the SDGs.
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| 4. |
- Ayas Alikalfa, Ebru, 1977-, et al.
(författare)
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Affective Design of Waiting Areas in Primary Healthcare
- 2008
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Ingår i: The TQM Journal. - : Emerald Group Publishing Limited. - 1754-2731 .- 1754-274X. ; 20:4, s. 389-408
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – This paper seeks to deal with affective design of waiting areas (servicescapes) and has twofold aims. The first, is to explore affective values for waiting areas. The second, is to identify interactions between physical design attributes and affective values.Design/methodology/approach – This study included a free association method for data collection, applying Kansei engineering methodology to extract design solutions relating to specific feelings. The study was undertaken at six primary health centres in Östergötland County, Sweden. In total, 88 participants (60 patients and 28 staff) were interviewed.Findings – The selected waiting areas show significant differences for their perceived affective qualities. The most desired feeling for creating affective values is found to be “calm”. The core design attributes contributing to this feeling are privacy, colours, child play-areas and green plants. Good design of lighting, seating arrangements and a low sound level are also important design attributes to give a more complete design solution.Research limitations/implications – The study provides useful insights for understanding affective needs in servicescapes, and it provides design suggestions. The results have not been analysed separately for gender or different age groups.Practical implications – The paper proposes a framework model to be applied when dealing with affective values in servicescapes.Originality/value – This paper makes an original contribution to understand affective values towards the physical environment in servicescape design. It offers a methodology to study complex environments with many alternative design solutions using limited resources. Moreover, this study uses a combination of a free association method and Rough Sets theory in affective design.
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| 5. |
- Boström, Jonas, et al.
(författare)
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Balancing a seesaw – leaders perspectives on design and traditional quality improvement in healthcare
- 2023
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Ingår i: The TQM Journal. - 1754-2731 .- 1754-274X. ; 35:9, s. 173-190
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this paper is to explore and describe the perspectives and reasoning of seniordevelopment leaders in healthcare organizations, when reflecting on design as theory and practice in relation tomore traditional methods and tools for improving quality and support innovation.Design/methodology/approach – The paper is based on a qualitative interview design with fivedevelopment and innovation leaders from separate healthcare regions in Sweden. They have, to varyingdegrees, applied design theory and practice for quality improvement and innovation in their organizations. Theinterview transcript was analysed using a content analysis together with an interpretive approach.Findings – The major findings are to be found in the balancing act for leadership and organizations inhealthcare when it comes to introducing and combining different theories and practices for improving qualityand support innovation. The balance is between the change in power dynamics and pushing traditional boundaries in a complex healthcare world.Practical implications – The narratives from the leaders’ experience of applying design theory and practicefor improving healthcare quality can help us create readiness and knowledge about how we prevent and/orfacilitate planning and implementing design theories, practices, methods and tools in a healthcare context.Originality/value – The study provides a unique insight when it captures and illustrates five differentorganizations’ experiences when applying design for developing healthcare quality.
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| 6. |
- Bröchner, Jan, 1948, et al.
(författare)
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Quality and legal aspects in public care procurement
- 2016
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Ingår i: TQM Journal. - 1754-2731 .- 1754-274X. ; 28:4, s. 648-663
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this paper is to assess the applicability of care quality concepts as contractaward criteria for public procurement of health and social care, using the case of Sweden.Design/methodology/approach – Based on a literature review, European and Swedish legal texts,government regulations as well as 26 Swedish court review cases concerning care procurement havebeen analysed.Findings – Methods used for assessing care quality are seldom useful for predicting the quality to bedelivered by a potential contractor. Legal principles of transparency and equal treatment of tenderersmake it necessary to apply strict requirements for verification.Research limitations/implications – Results refer primarily to a Swedish context but could beapplicable throughout the EU. Further studies of relations between award criteria and public/privatecollaborative practices for improving care quality during contractual periods are desirable.Practical implications – Local and regional procurement officials should benefit from a betterunderstanding of how quality criteria should be designed and applied to the award procedures for carecontracts. Care providers in the private sector would also be able to develop their quality strategies andpresent their abilities more efficiently when tendering for public contracts.Social implications – Issues of quality of health and social care are of obvious importance for socialsustainability. Public awareness of care quality problems is evident and often a cause of media concern.Originality/value – This investigation pinpoints the difference between traditional care qualitythinking and the legal principles underlying contract award in public procurement of care services.
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| 7. |
- Bäckström, Ingela, 1963-, et al.
(författare)
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A proposed model for developing quality and efficiency in transitional care
- 2023
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Ingår i: The TQM Journal. - 1754-2731 .- 1754-274X. ; 35:9, s. 107-122
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this study is to develop a model describing different factors that affect quality andefficiency in transitional care.Design/methodology/approach – A meta-synthesis focusing on the transitions between wards wasconducted within a research project. The results from eight studies within that research project have beencombined and analysed from a holistic view.Findings – The findings are a model with a description of seven different categories consisting of the identifiedfactors affecting quality and efficiency in transitional care. Those categories are (1) learning organisation,(2) standardising and structuring, (3) applying a holistic view, (4) understanding organisational culture in ahealth care context, (5) management and leadership, (6) for whom value is created and (7) working together. The results from the study have been verified in previous research.Research limitations/implications – The result of the completed meta-synthesis is based on studiesconducted at two medium-sized hospitals in Sweden. The developed model can be used in a similar context toimprove quality and efficiency in patient transfers by management and employees working based on thevarious factors.Originality/value – This model describes factors (success factors, prerequisites, conditions and lack thereof) affecting the ability to achieve quality and efficiency in transitional care that can be used in future research aswell as for practical improvements.
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| 8. |
- Carnerud, Daniel, 1983-, et al.
(författare)
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Kaizen and continuous improvement – trends and patterns over 30 years
- 2018
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Ingår i: The TQM Journal. - 1754-2731 .- 1754-274X. ; 30:4, s. 371-390
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: The purpose of this paper is to depict how Kaizen and continuous improvement (CI) are represented in scientific journals focusing on quality management (QM) from the 1980s until 2017. Additionally, the study aims to examine how Kaizen is studied and described and how the relationship between Kaizen and CI is portrayed. Design/methodology/approach: The study applies a mixed methods approach to search for tendencies and outlines concerning Kaizen and CI in four scientific journals focusing on QM and two focusing on OM. The data set contains entries from 1980 until 2017, which makes it possible to depict how Kaizen has evolved over more than 30 years. Findings: The findings show that Kaizen and CI attained special interest in the mid-1990s, after which interest appears to have decreased. However, the findings imply that a regenerated interest for the areas spiked post 2010. In addition, the results indicate that Kaizen is on the one hand accepted by one part of the management community but on the other hand completely ignored by the rest. Finally, the data illuminate a need to strengthen and clarify Kaizen’s theoretical basis and its relationship to CI. Practical implications: If an aspiration exists to increase the success rate of Kaizen implementation, the results from the study highlight the need to address and clarify epistemological, terminological and theoretical issues. Originality/value: Prior data mining studies pinpointing how Kaizen and CI have evolved over the last 30 years appear not to exist.
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| 9. |
- Carnerud, Daniel, 1983-
(författare)
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The quality movements three operational paradigms - A text mining venture
- 2020
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Ingår i: The TQM Journal. - 1754-2731 .- 1754-274X. ; 32:6, s. 1577-1598
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: This study aims to analyze four text-mining studies of quality management (QM) to illustrate and problematize how the research on quality has informed the quality paradigm since the 1980s. By understanding history, one can better manage current developments. Design/methodology/approach: The findings are based on a meta-analysis of four text-mining studies that explore and describe 11,579 research entries on quality between 1980 and 2017. Findings: The findings show that the research on quality during the past 30 years form a research paradigm consisting of three operational paradigms: an operative paradigm of backend quality orbiting around QM, total QM (TQM) and service quality; an operative paradigm of middle-way quality, circling around the International Organization for Standardization (ISO), business excellence frameworks (BEFs) and quality awards; and an operative paradigm of frontend quality, revolving around reliability, costs and processes. The operative paradigms are interconnected and complementary; they also show a divide between a general management view of quality and a hands-on engineering view of quality. The findings indicate that the research on quality is a long-lived standalone paradigm, supporting the notion of quality being a genuine academic entity, not a fashion or fad. Research limitations/implications: The empirical basis of the study is four text-mining studies. Consequently, the results and findings are based on a limited number of findings. Originality: Text-mining studies targeting research on quality are scarce, and there seem to be no prior models that depict the quality paradigm based on such studies. The perspectives presented here will advance the existing paradigmatic discourse. The new viewpoints aim to facilitate and deepen the discussion on current and future directions of the paradigm.
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| 10. |
- Cronemyr, Peter, et al.
(författare)
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Changing from a product to a process perspective for service improvements in a manufacturing company
- 2010
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Ingår i: The TQM Journal. - : Emerald. - 1754-2731 .- 1754-274X. ; 22:1, s. 26-40
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this paper is to investigate service improvements in a manufacturing context. Design/methodology/approach – Action research at the gas turbine manufacturer Siemens was performed during a five-year period. In addition, 336 fault reports sent to the service division concerning severity, cost, and occurrence were analyzed. Findings – When moving from a fire-fighting culture to a proactive culture, a company needs to change from a product to a process perspective. The benefit of changing from a product to a process perspective is the change in focus from reduction of internal costs to value creation through service delivery. Practical implications – This paper shows how feedback from dissatisfied customers can be used as a driving factor in process improvements. Based on this knowledge, a company can select the most important Six Sigma projects to improve their service processes. The change from a product to a process perspective shows that traditionally the severity of almost 50 percent of all faults is underestimated. Originality/value – The paper provides a number of fruitful insights on how to work with service improvements in manufacturing companies.
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