| 1. |
- Bergvall-Kåreborn, Birgitta, et al.
(author)
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Living lab : An open and user-centric design approach
- 2010
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In: Information and communication technologies, society and human beings. - Hershey, PA : Information Science Reference. - 9781609600594 ; , s. 190-207
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Book chapter (peer-reviewed)abstract
- In this chapter we focus on a new research area, Living Lab that introduces new ways of managing innovation processes. A Living Lab can be viewed as both an innovation milieu and an innovation approach, and the aim of this chapter is to clarify these two perspectives, as well as to illustrate how they can enrich each other. This is done by presenting one Living Lab milieu, Botnia Living Lab, and its key components; and one Living Lab approach, FormIT, and its key principles. The presentation is done on two levels, one general level and one case specific level. The case focuses on involving citizens in the design of an e-service aimed to increase their influence in a municipality and its development. Through this we learnt that the key components of a Living Lab constitutes important structures that enhance the process and as such the principles
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| 2. |
- Ivanov, Kristo
(author)
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Critical systems thinking and information technology : some summary reflections, doubts, and hopes through critical thinking critically considered, and through hypersystems
- 2010
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In: Information and communication technologies, society and human beings. - : IGI Global. - 9781609600570 - 9781609600594 ; , s. 493-514
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Book chapter (other academic/artistic)abstract
- This chapter presents a summary of some features of soft systems methodology-SSM, and of critical systems thinking-CST as they have been experienced from the point of view of the field of applications of information technology. It highlights the manner in which CST completes SSM in the context of the design of computer support in the form of HYPERSYSTEMS, and evidences some problematic aspects of the two approaches which push the practitioner into philosophical issues. One concluding hypothesis is that further developments of systems practice must be sought at the interface between formal science, political ethics, analytic psychology, and religious thought. For tutorial purposes, a great amount of literature is related to these issues.
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| 3. |
- Mörtberg, Christina, 1950-, et al.
(author)
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Why do the orders go wrong all the time? : exploring sustainability in an e-commerce application in Swedish public school kitchens
- 2010
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In: Information and communication technologies, society and human beings. - Oslo : Universitetet i Oslo. - 9781609600570 - 9781609600594 ; , s. 419-433
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Book chapter (peer-reviewed)abstract
- In this paper we discuss sustainability, particularly social and cultural sustainability, in relation to an e-commerce application used in the kitchen of a Swedish public school. The notion of sustainability got its public definition through the Brundtland Commission and the report Our Common Future in which ecological as well as economic and social dimensions were underlined. An additional dimension, culture, has recently unfolded. The data reported in this paper were collected in public school and pre-school meal production. This is a large, institutional, tax-funded activity in Sweden as all pre-schools, compulsory schools and most upper secondary schools serve free lunch to the children and students. We discuss how an e-commerce application complicated the daily routines in the school kitchen rather than making the ordering of food stuff easier or more flexible and how small things that mattered in the staff’s day-to-day activities shed light on the application’s problems and weaknesses. Following Agenda 21, we relate these shortcomings to sustainability and also to participation. The discussion builds on social and cultural sustainability and participatory design with a focus on the involvement of users in design and implementation of IT systems and services.
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