| 1. |
- Thies, Anna, et al.
(author)
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Hindering Contradictions in Healthcare : An activity-theoretical analysis of a design-led investigation in primary care
- 2015
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In: Proceedings of the Third European Conference on Design4Health 2015, Sheffield, 13 - 16 July 2015. - Sheffield, UK : Sheffield Hallam University. - 9781843873853 ; , s. 1-9
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Conference paper (peer-reviewed)abstract
- The Swedish healthcare system has been reformed in a significant way during the last decades resulting in several challenges. One of those challenges, addressed in this paper, concerns the relation between decreased resources and patient-centred care. Thus, this paper poses the question of why healthcare faces difficulties in transforming itself to become more patient- centred. To investigate the question, a case study previously unprecedented in Sweden was conducted at a primary care unit: The first author was employed by the county council as in-house service- designer in a nationally funded1 project with a placement at one specific primary care unit over 15 months. The project was initiated in 2014 and investigated the use of design methodology to explore the needs for future improvement in primary care. Collected data has been analyzed through Activity Theory, resulting in the identification of two major contradictions that emerge between the overarching activity of the organization and two inherent systems: the patient/citizen's activity system of getting help to gain better health and the doctor's activity system of providing care.
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| 2. |
- Wetter-Edman, Katarina, 1971-, et al.
(author)
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Empowering transformation through design inquiry in public healthcare
- 2015
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In: Proceedings of the Third European Conference on Design4Health 2015, Sheffield,13 -16 July 2015. - Sheffield : Sheffield Hallam University. - 9781843873853
-
Conference paper (peer-reviewed)abstract
- In health and care service processes the coordination between different caregivers is one of the crucial challenges. This paper presents The patient journey project as a practical application of a pragmatist pattern of inquiry (Dewey, 1938) and as fruitful way to work with/achieve transformative design. Situations of lived experience and moments of reflections perform as a carrier of knowledge and development. The paper argues that the design tools and mindset used in this project are of great importance in the ongoing transformation towards the patients focus in a Swedish public health care organization.
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