| 1. |
- Aryana, Bijan, 1980, et al.
(author)
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Application of Object Oriented Thinking in Product Design: Design Process of Personal Digital Partner
- 2007
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In: Proceedings of International Association of Societies of Design Research 2007.
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Conference paper (peer-reviewed)abstract
- Object oriented thinking is one of the most effective paradigms in computer science area which has important influences on software engineering and design. While industrial design and computer science have common domains like Human Computer Interaction (HCI), industrial design could benefit from advantages of object oriented thinking too. In this study an object oriented design process which is based on a correspondence between the object oriented paradigm and a typical industrial design project, is proposed. In the next step, this design process has been applied in a product design project about Personal Digital Partner, a cutting edge portable digital device. Analysis of the resulted product concepts shows the possible advantages of the object oriented design process and one of powerful object oriented tools, Unified Modeling Language (UML) in a multidisciplinary product design and development project.
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| 2. |
- Aryana, Bijan, 1980, et al.
(author)
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Country specific customisation of smart phones for emerging markets: insights from case studies in Iran and Turkey
- 2012
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In: International Journal of Logistics Economics and Globalisation. - 1741-5381 .- 1741-5373. ; 4:3
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Journal article (peer-reviewed)abstract
- Customisation can be placed in different phases of a product lifecycle and even during the use of a product. Effects of cultural differences and country specific characteristics on use of products and consequently country specific customisation are interesting from different perspectives such as business advantage and usability. In this study we did two case studies on first time users of smart phones in emerging markets of Iran and Turkey. We found out that there are some country specific needs and usability problems which may need country specific customisation. Fortunately customisation of smart phones after the standard production in regional markets is feasible because of the flexibility of standard software applications which can be installed on smart phones. In addition existing marketing infrastructures can be used for user research activities which are aimed for customisation. Innovative users also can participate in design for customisation.
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| 3. |
- Aryana, Bijan, 1980, et al.
(author)
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Crisis Information Design with a Human Factors/Ergonomics Perspective
- 2022
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In: Conference Proceedings of the 51st NES Conference: Work Well - Ergonomics in an unpredictable world. - 9789150629750 ; 1:1, s. 244-245
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Conference paper (other academic/artistic)abstract
- The focus of the workshop will be on tools and methods for crisis information design from a human factors/ergonomics (HF/E) perspective. The main steps of the workshop are as follows: (1) the session starts with an introduction to HF/E design for crisis, and reflection on an ongoing research project on active participation of citizens in crisis management; (2) an ideation activity by HF/E specialists around the role of HF/E in crisis management; (3) exploration of a range of existing HF/E tools, methods and approaches, and matching them to a number of critical scenarios before, during, and after crisis. (4) reflection on possible adaptation of HE/F tools for crisis information design. The result of the workshop is an elaboration on how existing HF/E tools, methods and approaches can contribute to information design for crisis. Also, how these can show possible gaps, or needs, for adaptation in HF/E tools, methods, and approaches within the context of crisis information design.
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| 4. |
- Aryana, Bijan, 1980, et al.
(author)
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CULTURAL CUSTOMIZATION OF MOBILE COMMUNICATION DEVICES’ COMPONENTS
- 2010
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In: DS 60: Proceedings of DESIGN 2010, the 11th International Design Conference, Dubrovnik, Croatia. - 9789537738037 ; , s. 137-146
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Conference paper (peer-reviewed)abstract
- Modularity of products and using a configuration system are two characteristics of mass customization, which has gained importance in contemporary industries. Culture is among those user characteristics which could affect product specifications. This paper aims to propose an approach for cultural customization of mobile communication devices based upon two elements: the Object Oriented structural design (which is compatible with configuration systems) and an integrative approach of culture oriented design. Experiments illustrate the validity of the proposed approach.
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| 5. |
- Aryana, Bijan, 1980, et al.
(author)
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Culture and Mobile HCI: A Review
- 2010
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In: DS 61: Proceedings of NordDesign 2010, the 8th International NordDesign Conference.
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Conference paper (peer-reviewed)abstract
- Culture has various definitions, but regardless of discussions about its concrete definition, the importance of cultural differences has been recognized in areas such as Human Computer Interaction (HCI). In the context of mobile HCI, the importance of culture can be viewed from various perspectives such as usability and ergonomics, business advantages and social sustainability. This study reviews HCI, and mobile HCI research in order to identify common approaches, tools, methods, results and findings in current literature. It is found that the field is missing HCI specific cultural models, has an unclear theoretical basis, and needs to apply user research methods. Consequently target points for further research in mobile HCI are itemized in the conclusion.
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| 6. |
- Aryana, Bijan, 1980, et al.
(author)
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Design for mobile mental health: an exploratory review
- 2019
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In: Health and Technology. - : Springer Science and Business Media LLC. - 2190-7188 .- 2190-7196. ; 9:4, s. 401-424
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Journal article (peer-reviewed)abstract
- A large number of mobile mental health apps are available to the public but current knowledge about requirements of designing such solutions is scarce, especially from sociotechnical and user centred points of view. Due to the significant role of mobile apps in the mental health service models, identifying the design requirements of mobile mental health solutions is crucial. Some of those requirements have been addressed individually in the literature, but there are few research studies that show a comprehensive picture of this domain. This exploratory review aims to facilitate such holistic understanding. The main search keywords of the review were identified in a cross-disciplinary requirements workshop. The search was started by finding some core references in the healthcare databases. A wider range of references then has been explored using a snowball method. Findings showed that there is a good understanding of individual design requirements in current literature but there are few examples of implementing a combination of different design requirements in real world products. The design processes specifically developed for mobile mental health apps are also rare. Most studies on operational mobile mental health apps address major mental health issues while prevention and wellbeing areas are underdeveloped. In conclusion, the main recommendations for designing future mobile mental health solutions include: moving towards sociotechnical and open design strategies, understanding and creating shared value, recognizing all dimensions of efficacy, bridging design and medical research and development, and considering an ecosystem perspective.
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| 7. |
- Aryana, Bijan, 1980, et al.
(author)
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Design for mobile mental health: Exploring the informed participation approach
- 2020
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In: Health Informatics Journal. - : SAGE Publications. - 1460-4582 .- 1741-2811. ; 26:2, s. 1208-1224
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Journal article (peer-reviewed)abstract
- Mobile applications (apps) have the potential to improve mental health services. However, there is limited evidence of efficacy or responsiveness to user needs for existing apps. A lack of design methods has contributed to this issue. Developers view mental health apps as stand-alone products and dismiss the complex context of use. Participatory design, particularly an informed participation approach, has potential to improve the design of mental health apps. In this study, we worked with young mobile users and mental health practitioners to examine the informed participation approach for designing apps. Using auto-ethnography and a set of design workshops, the project focused on eliciting design requirements as a factor for successful implementation. We compared resultant ideas and designs with existing apps. Many user requirements revealed were absent in existing apps, suggesting potential advantages to informed participation. The observation of the process, however, showed challenges in engagement that need to be overcome.
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| 8. |
- Aryana, Bijan, 1980, et al.
(author)
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Design Thinking: Practice and Applications
- 2022
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In: Design Thinking for New Business Contexts: A Critical Analysis through Theory and Practice. - Cham : Springer International Publishing. ; , s. 149-175
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Book chapter (other academic/artistic)abstract
- This chapter aims to address one common perception of design thinking—its ambiguous nature and transferability from theory to practice. Here, it features three contextually rich case studies provided by leading academics in the field of design and service design. The broad range of cases goes some way to addressing the widely held misconception of design thinking as a superficial and time-consuming exercise. The three examples offered yield an interesting set of insights as to how design can drive commercial success whilst supporting enhanced end-user experiences.
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| 9. |
- Aryana, Bijan, 1980, et al.
(author)
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Designing Crisis Communication for Multicultural Communities
- 2023
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Conference paper (other academic/artistic)abstract
- This research investigates crisis communication challenges within multi-cultural, socio-economically disadvantaged Swedish suburbs, pinpointing a significant trust and comprehension disparity between local authorities and the community. The study introduces a unique knowledge transfer methodology, spotlighting the crucial role of community-based facilitators in bridging communication gaps and fostering trust. These facilitators serve as crucial intermediaries, ensuring accurate, culturally-tailored information dissemination, and reciprocally, they provide authorities with invaluable community insights. The research emphasizes the necessity of user-centered design methods in crisis management, highlighting that effective information design solutions extend beyond technological innovations. They also encompass changes in procedures, policies, and roles, as exemplified by the facilitator’s solution presented in this study. This approach not only addresses immediate communication issues but also sets a foundation for a more inclusive, empathetic, and effective crisis communication strategy. Future work is recommended to refine these solutions further and explore new strategies for enhancing crisis communication in diverse, complex settings.
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| 10. |
- Aryana, Bijan, 1980, et al.
(author)
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Designing the S in MaaS: Behind the scenes and beyond the screens
- 2022
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Conference paper (other academic/artistic)abstract
- There is a considerable number of academic as well as non-academic publications on different aspects of Mobility-as-a-Service (MaaS). Several studies, with a Stated Preference approach, have investigated e.g. who the potential users of MaaS may be, what modes should be offered and users’ willingness to pay. Other researchers have tried to describe the challenges associated with the development and implementation of MaaS including technical issues, legislation and regulation barriers, lack of appropriate business models, etc. There are also those few who report on results of MaaS pilots and how the service elements influenced the outcome. MaaS is not merely a digital application but a complex service, where several mobility service providers need to collaborate in order to offer a service which “… not only integrates a range of mobility services, both public and private, but also provides one-stop access to all services through a common interface.”. It is therefore surprising that design process per se, or the methodology used have not been the focus for research efforts. Purpose: This study explains a small-scale MaaS development project with the service design process in focus. What process was followed and why? What methods and tools were used? How were stakeholders involved? Etc. Methodology: The scope of study is a local business-to-business MaaS solution designed for employees at multiple organizations (B2B-E), all closely located in an urban area. The design and development of the service were studied from the beginning until final implementation over the course of two years. Data sources include semi-structured interviews with stakeholders, participatory observations of project meetings, and a series of stakeholder workshops reflecting on the MaaS design process. Findings:The results evidence the need for design guidelines for MaaS with a focus on the service aspect, i.e. the S in MaaS. When analysing the process, most stakeholders realized that important steps were missing or completed in the wrong order. Several general service design principles were not fully implemented, for example results show that not all interaction points in the customer journey were considered in the design (designing for these critical points requires alignment between digital and physical touchpoints; employees’ actual trips often differed from those which the service was intended for, and service ownership and allocation of stakeholders’ responsibilities were not altogether clear. The results highlight the wide range of responsibilities of the MaaS provider, such as maintaining MaaS physical and digital infrastructure, ensuring universal provision of information, and negotiating and coordinating regulations and policies between public and private bodies. Implications: To provide MaaS is beyond developing and administrating a mobile app or similar end-user digital touch points. It requires physical infrastructure, such as mobility hubs, unified information design of both physical and digital infrastructure, and understanding of multiple user groups , including (in the specific case) individuals as well as organizations. To do so, service design models and methods tailored for complex services are required. Such methods should address high level design challenges including service ownership, stakeholder responsibilities, and evolving business models.
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