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- Fardous, Jannatul, et al.
(author)
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Collaborative information seeking during leisure travelling : triggers and social media usage
- 2019
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In: Information research. - 1368-1613. ; 24:3
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Journal article (peer-reviewed)abstract
- Introduction. Tourists travelling in groups tend to search for information in collaboration with tour mates and on social media. However, collaborative information seeking during group travelling has been relatively understudied. This paper aims to investigate the triggers that prompt collaboration between tour mates, and to identify the circumstances of social media usage in such collaboration.Method. The in-depth group interviews were conducted with thirty-four tourists (twelve travel groups) who had taken group trips in the past three months.Analysis. Qualitative content analysis was used to analyse interview transcripts. The data were categorised and sub-categorised through open coding.Results. The results revealed that, during travel, tourists collaborated to seek, share, and synthesise information and make group decisions to reschedule on-site travel activities and to coordinate the tour group (e.g., managing preferences and conflicts). Our study found that social media played a vital role for a group of tourists under a variety of circumstances, including re-planning the trip, sharing travel updates and queries, obtaining up-to-date local news, and communicating with tour mates and families and friends back home.Conclusion. The findings of this study may advance our understanding of the dynamic online information needs and information seeking in a group setting.
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| 2. |
- Fardous, Jannatul, et al.
(author)
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Exploring Collaborative Information Search Behavior of Mobile Social Media Users in Trip Planning
- 2017
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In: iConference 2017. - : iSchools. ; , s. 435-444
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Conference paper (peer-reviewed)abstract
- Social media is an increasingly important source for tourists seeking information about their intending holidays. Tourists obtain travel related information by interacting with their social networks. However, social media users’ collaborative search behavior is an under-studied area. This paper investigates collaborative search behavior of mobile social media users when they plan for a group trip. We surveyed sixty-three (63) Australian participants. Findings show that tourists collaborated on social media for a range of trip planning activities, such as searching, gathering, obtaining, sharing and validating information at different stages of the trip planning process. Notable findings include 92.10% of participants used Facebook messenger for collaborations, and the majority (62.96%) searched on social media for information about attractions to see at their destination; also, 73.80% used social media to gather information related to their travel at the beginning of their planning process and 41% used social media at the end of planning process to validate information for their travel decision-making. About 42.86% changed their minds as a result of social media interactions.
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| 3. |
- Fardous, Jannatul, et al.
(author)
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Group trip planning and information seeking behaviours by mobile social media users : A study of tourists in Australia, Bangladesh and China
- 2021
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In: Journal of information science. - : SAGE Publications. - 0165-5515 .- 1741-6485. ; 47:3, s. 323-339
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Journal article (peer-reviewed)abstract
- Social media plays an increasingly important role in travel information seeking and decision-making. However, there is limited understanding of how a group of tourists use social media to plan trips collaboratively and the different practices between countries. In this study, we investigated the collaborative information seeking (CIS) and sharing behaviours of mobile social media users from Australia, Bangladesh and China. Specifically, we surveyed a total of 219 participants to explore the differences in CIS behaviours when people were planning a group trip. The findings suggest significant differences among three countries in terms of the motivations of using social media, CIS activities and social interactions outside the group. Key findings include Bangladeshi and Chinese travellers preferred known contacts on social media, while Australian tourists intended to use both known contacts and user-generated contents for seeking information. The findings also show that social interactions employed by individuals are considered as an important complement of and are interwoven with in-group CIS; both contribute to tourism information seeking. Finally, we propose a framework for CIS research in the tourism domain.
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