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- Aad, G, et al.
(author)
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- 2015
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swepub:Mat__t
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- Kumar, Uday, et al.
(author)
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Maintenance performance metrics : a state of the art review
- 2011
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In: MPMM 2011: Maintenance Performance Measurement & Management. - Luleå : Luleå tekniska universitet. - 9789174393798 ; , s. 3-34
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Conference paper (peer-reviewed)abstract
- This paper provides an overview of research and developments in the measurement of maintenance performance. It considers the problems of various measuring parameters and comments on the lack of structure in, and references for, the measurement of maintenance performance.The main focus is to determine how value can be created for organizations by measuring maintenance performance, looking at such maintenance strategies as condition based maintenance, reliability centered maintenance, e-maintenance etc. In other words, the objectives are to find frameworks or models that can be used to evaluate different maintenance strategies and determine the value of these frameworks for an organization.The paper asks the following research questions:- What approaches and techniques are used for Maintenance Performance Measurement (MPM) and which MPM techniques are optimal for evaluating maintenance strategies?- In general, how can MPM create value for organizations, and more specifically, which system of measurement is best for which maintenance strategy?The body of knowledge on maintenance performance is both quantitative and qualitative based. Quantitative approaches include economic and technical ratios, value-based and balanced scorecards, system audits, composite formulations, and statistical and partial maintenance productivity indices. Qualitative approaches include human factors, amongst others. Qualitative-based approaches are adopted because of the inherent limitations of effectively measuring a complex function such as maintenance through quantitative models. Maintenance decision makers often come to the best conclusion using heuristics, backed up by qualitative assessment, supported by quantitative measures. Both maintenance performance perspectives are included in this overview.
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- Palmié, M., et al.
(author)
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The evolution of the digital service ecosystem and digital business model innovation in retail : The emergence of meta-ecosystems and the value of physical interactions
- 2022
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In: Technological forecasting & social change. - : Elsevier. - 0040-1625 .- 1873-5509. ; 177
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Journal article (peer-reviewed)abstract
- As e-commerce has increasingly gained traction in the retail market, many traditional “brick-and-mortar” retailers are innovating their business models and making the transition towards digital business models. While scholars have started to examine the influence of digitalization on various business model elements, they have so far paid little attention to its implications on the external relationships in which firms engage for value creation. Building on a qualitative analysis of seventeen interviews, this study develops a two-stage framework for the transition to digital business models. In Stage 1, retailers collaborate with specialized service providers to implement a digital business model. As firms from the retail ecosystem collaborate with firms from the digital-service ecosystem to create a value proposition for end-customers, a meta-ecosystem emerges. In Stage 2, firms (retailers) seek to differentiate themselves from their competitors in the meta-ecosystem. Physical interactions with the digital service providers, the product suppliers, and the customers are a primary means towards this end. Thus, digitalization does not make physical interactions and close personal ties obsolete. Our study has substantial implications for the academic literature and management practice.
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