| 1. |
- Heath, Christian, et al.
(author)
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Configuring awareness
- 2002
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In: Computer Supported Cooperative Work. - Netherlands : Kluwer Academic Publishers. - 0925-9724 .- 1573-7551. ; 11:3-4, s. 317-347
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Journal article (peer-reviewed)abstract
- The concept of awareness has become of increasing importance to both social and technical research in CSCW. The concept remains however relatively unexplored, and we still have little understanding of the ways in which people produce and sustain ‘awareness’ in and through social interaction with others. In this paper, we focus on a particular aspect of awareness, the ways in which participants design activities to have others unobtrusively notice and discover, actions and events, which might otherwise pass unnoticed. We consider for example how participants render visible selective aspects of their activities, how they encourage others to notice features of the local milieu, and how they encourage others to become sensitive to particular events. We draw examples from different workplaces, primarily centres of coordination; organisational environments which rest upon the participants’ abilities to delicately interweave a complex array of highly contingent, yet interdependent activities.
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| 2. |
- Heath, Christian, et al.
(author)
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Technology and Medical Practice
- 2003
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In: Sociology of Health and Illness. - : Blackwell Publishing. - 0141-9889 .- 1467-9566. ; 25:3, s. 75-96
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Journal article (peer-reviewed)abstract
- One of the most significant developments in healthcare over the past 25 years has been the widespread deployment of information and communication technologies. These technologies have had a wide-ranging impact on the organisation of healthcare, on professional practice and on patients’ experience of illness and its management. In this paper we discuss the ways in which Sociology of Health and Illness has provided a forum for the analysis of these new technologies in healthcare. We review a range of relevant research published in the Journal; papers that address such issues as dehumanisation and emotional labour, professional practice and identity, and the social and institutional shaping of technology. Despite these important initiatives, we suggest that information and communication technologies in healthcare remain relatively under-explored within the Journal and, more generally, by the sociology of health and illness and point to developments in cognate areas which may have some bearing upon the analysis of technology in action.
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| 3. |
- Heath, Christian, et al.
(author)
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Video and qualitative research : analysing medical practice and interaction
- 2007
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In: Medical education. - : Blackwell Publishing. - 1365-2923. ; 41:1, s. 109-116
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Journal article (peer-reviewed)abstract
- There has been a longstanding recognition that video provides an important resource within medical education particularly, perhaps, for training in primary health care. As a resource for research, and more specifically within qualitative social science studies of medical practice, video has proved less pervasive despite its obvious advantages. In this paper, we sketch an approach for using video to inform the analysis of medical practice and the ways in which health care is accomplished through social interaction and collaboration. Drawing on our own research we discuss two brief examples; one the use of computing technology in primary health care and secondly informal instruction during surgical operations. The examples illustrate the multimodal character of medical work, how activities are accomplished through the interplay of talk, the visual and the use of material artefacts. They also illustrate the ways in which video provides access to the complex forms of social interaction and collaboration that underpin health care. We reflect upon the research opportunities afforded by video and the ways in which video based studies of interaction can contribute to the practice and practicalities of medicine.
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| 4. |
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| 5. |
- Svensson, Marcus Sanchez, et al.
(author)
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Embedding instruction in practice : contingency and collaboration during surgical training
- 2009
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In: Sociology of Health and Illness. - : WILEY-BLACKWELL PUBLISHING, INC. - 0141-9889 .- 1467-9566. ; 31:6, s. 889-906
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Journal article (peer-reviewed)abstract
- In this paper we address the ways in which surgeons, in collaboration with other members of the surgical team, create occasions for demonstration and instruction within the highly complex and demanding tasks of a surgical operation. Drawing on video recordings of surgical operations, augmented by field studies, we examine how particular phenomena and procedures are made accessible and intelligible to trainees and the ways in which brief episodes of insight and instruction enable complex procedures to be followed and understood. We consider the ways in which demonstration and instruction are achieved, whilst preserving the integrity of medical practice, and explore how trainees are provided with the opportunity to witness, and learn from, the contingent deployment of formal procedures in particular cases. We conclude by considering our observations in the light of recent discussions of practice and situated learning in healthcare training.
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| 6. |
- Svensson, Marcus Sanchez, et al.
(author)
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Instrumental action : the timely exchange of implements during surgical operations
- 2007
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Conference paper (peer-reviewed)abstract
- In this paper we analyse an apparently simple collaborative activity, that of passing an implement from one person to another. The particular case we consider is surgical operations where nurses and surgeons routinely pass instruments to one another. Through fine-grained analysis of specific instances we address,- the preparatory work engaged in prior to passing, the ways in which the layout of artefacts is organised with respect to the temporal ordering of the activity, and how this arrangement can be reconfigured in the light of problems and circumstances that arise in an operation. We examine how passing an implement is finely shaped within the course of its articulation with regard to emerging actions of the participants. We suggest that an analysis of fine details of seemingly simple activities with objects may have implications for our understanding of collaborative work, and a one or two key concepts that have informed the design of advanced solutions.
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| 7. |
- Svensson, Marcus Sanchez, et al.
(author)
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Monitoring practice : event detection and system design
- 2006
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In: Intelligent Distributed Video Surveillance System. - London : The IEEE. - 9780863415043 ; , s. 31-54
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Book chapter (peer-reviewed)abstract
- This chapter investigates the possibilities of computer systems and technologies, currently being developed within the field of computer vision and image processing, to support operators in surveillance centres to monitor and remain aware of events and activities in the remote domain. Despite the long-standing interest in the social and cognitive sciences with awareness and monitoring, the design of these systems and technologies seems to present novel challenges for supporting monitoring tasks in complex and dynamic work settings. This may suggest why the deployment of advanced surveillance systems has remained somewhat limited and why it is unclear how to take advantage of advanced automation and processing functionality without making surveillance work expensive and difficult for the staff to manage. We wish to show how detailed understandings of everyday monitoring practice and organisational conduct may inform the design and development of image processing systems to enhance the awareness and monitoring of complex physical and behavioural environments. The setting in question is operations rooms of complex interconnecting stations on London Underground and other rapid urban transport systems in Europe. The chapter will begin by exploring the tacit knowledge and practices on which operators in these operations rooms rely in identifying and managing events and then reflect on the implications of these observations for the design of technical systems to support surveillance.
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