| 1. |
- Abikari, Masoome
(författare)
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Young consumers’ emotions towards emerging e-banking technology : A multi-perspective approach
- 2024
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Banks appear to be interested in enhancing their effectiveness and efficiency by developing e-banking technology, i.e., the provision of banking products and services through electronic channels. However, the successful implementation of e-banking technology depends on how consumers perceive such technology and how they are probably provoked to adopt it. Considering emerging e-banking technologies, knowledge of the salient influential factors affecting consumer adoption is crucial for banks. Studies have analysed these factors from different perspectives, such as attribute- and barrier-based perspectives. Attribute-based factors pertain to the perceived or expected characteristics of e-banking technology, whereas barrier-based factors refer to factors that can hinder or delay the adoption of e-banking technology. Despite the absence of consensus on these factors, there is a predominant focus on the functional aspects of this technology, often neglecting the emotional experience of consumers. Consumers’ emotions in the e-banking context mainly refer to hedonic motivation, defined as positive emotions such as fun, pleasure, and enjoyment arising from the usage of e-banking technology. While examining hedonic motivation has provided valuable insights into the adoption of such technology, further studies are required to examine the relationship among consumers’ emotions, particularly negative ones arising from different kinds of appraisals. Accordingly, this thesis aims to examine the influence of consumers’ emotions towards emerging e-banking technology on their intention to adopt such technology, with a specific emphasis on negative emotions from attribute and barrier-based perspectives. Applying Structural equation modelling (SEM), the empirical results draw attention to the influential role of different types of negative emotions in the adoption of emerging e-banking technology. From the attribute-based perspective, the empirical results demonstrate an association between loss emotions and consumers’ behavioural intention to adopt emerging e-banking technology, through effort expectancy and performance expectancy. From a barrier-based perspective, the results indicate that deterrence emotions can be positively associated with consumers’ perceived risk. This, in turn, influences their behavioural intention to adopt emerging e-banking technology. The results also reveal the influence of deterrence emotions on consumers’ perceived risk, even in the presence of positive emotions. These results suggest the importance of considering various categories of negative emotions when examining consumers’ intention to adopt emerging e-banking technology.
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| 2. |
- Beheshti, Hooshang M., et al.
(författare)
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Supply chain integration and firm performance : an empirical study of Swedish manufacturing firms
- 2014
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Ingår i: Competitiveness Review. - 1059-5422 .- 2051-3143. ; 24:1, s. 20-31
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – This article aims to explore the impact of supply chain integration on the financial performance of Swedish manufacturing firms.Design/methodology/approach – The literature review provided the foundation for the development of the survey instrument and hypotheses for the study. In addition, the survey instrument was tested by the experts in the field and modified before it was sent to the managers in the survey group.Findings – The findings show that supply chain integration at any level is beneficial to the financial well being of the firm. Companies with total supply chain integration reported the highest level of financial performance.Research limitations/implications – Data were collected from Swedish manufacturing firms without regard to the size of the firm. The results show that supply chain integration is beneficial at any level.Practical implications – The findings will assist managers with decisions regarding supply chain integration and its role as a critical factor in improving the financial performance of manufacturing companies.Originality/value – Limited empirical studies have been conducted in this area, especially in Sweden. This study provides insight for manufacturing managers with regard to the importance of supply chain management and the competitive nature of business in the global market.
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| 3. |
- Beheshti, Hooshang, et al.
(författare)
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The impact of supply chain integration on manufacturing firms' financial performance and productivity
- 2009
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Ingår i: Business Research Yearbook. - : International Academy of Business Disciplines. - 1889754145 ; , s. 632-639
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Konferensbidrag (refereegranskat)abstract
- For decades, corporations have developed strategies and adopted new methods to integrate business processes and activities in order to improve firm performance and achieve both effectiveness and efficiency in their operations. Recently, many firms have focused on integrating both internal and external business activities of their supply chain into a standardized system. The supply chain system extends beyond the boundaries of a firm, considering the costs of all materials flows until products reach the final costumer. This study explores the extent of supply chain integration on the financial performance of the Swedish manufacturing firms.
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| 4. |
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| 5. |
- Carli Lorenzini, Giana, et al.
(författare)
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Exploring pharmaceutical packaging innovation management: a customer-supplier relationship case study
- 2017
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Ingår i: Proceeding of the 7th Global Innovation Knowledge Academy (GIKA), 28-30 June, Universidade de Lisboa, Lisbon, Portugal.
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Konferensbidrag (refereegranskat)abstract
- Packaging innovation is a strategic and valuable tool yet underexplored in business and extended value chains. Demographic changes, as population aging, and the increase of healthcare costs pose challenges and opportunities for the pharmaceutical industry, where packaging innovation offers new opportunities to provide patients with better solutions. This study employs a multi-stakeholder perspective to understand how companies manage packaging innovation by establishing partnerships and gathering resources that may also affect their product innovation performance. This research uses a cases study methodology built on empirical data from a global drug manufacturer and a large-sized packaging manufacturer in a customer-supplier relationship. Five senior management executives participated in semi-structured, in-depth, face-to-face interviews. The findings present propositions to guide further research. Importantly, the study identifies stakeholders’ needs impact on trade-offs when innovating in pharmaceutical packaging, whilst the robustness of packaging is prioritized in spite of a patient-centered approach. In the customer-supplier relationship, the drug manufacturer leads packaging innovation, while the packaging manufacturer is a follower of innovation and a source of reliable expertise. Furthermore, both firms increased their innovative performance when collaborating with other partners, e.g. start-up companies, patient’s associations and academia in the development process. This research has theoretical and practical implications on the management of pharmaceutical packaging innovation. The study provides a basis for benchmark upon which subsequent research can examine packaging innovation in other contextual settings.
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| 6. |
- Golshan, Behrooz, 1979-
(författare)
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Digital Capability and Business Model Reconfiguration : a co-evolutionary perspective
- 2018
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- While IT-enabled innovations continue to disrupt long-lasting industries, emerging concepts and theories seek to explain implications of digitalisation on its value, competition and organisation. Over the past two decades, the notions of digital capability and business model reconfiguration as antecedents of organisational performance have become increasingly influential in the Information Systems literature. Appreciation of the role of strategic agility, external resources and interorganisational collaborations on IT-enabled value propositions has shaped the core logic and fundamental assumptions of the two aforementioned concepts. Nevertheless, the relationship between digital capability and business model reconfiguration remains underinvested and largely elusive. In order to reconcile such fragmented literature, the aim of this study is to investigate the coevolutionary dynamics of digital capability and business model reconfigurations.Digital capability reflects on the organisational ability to identify IT-enabled opportunities and deploy IS/IT to mobilise resources and structures in order to exploit those opportunities. Business model reconfiguration encapsulates management agenda to elevate value propositions for customers, partners and other stakeholders in order to create and capture value. It entails altering organisational resources and processes to enable such value propositions.Empirical data that is used in this thesis is gathered from an insurance company and contains information about the internal and external contexts, decisions, actions and performance between 2008 and 2016. There are four major phases during this time period. As identified, during each, the company revised its strategic intentions, invested in new IS/IT and human resources and reconfigured its business model.Results of this study illustrate that organisational digital capability drives strategic intentions for co-exploration and co-exploitation of value with partners. Such emerging strategies shape the configuration of the firm’s business model, which in turn leads to investments for generating the required IS competencies. This process increases the organisational digital capability, which affects the future cycles.Development of each IS competency is a result of co- exploration strategies. It is likely that such IS competencies are leveraged for co-exploitation in the future phases. In addition, Business-to-Business (B2B) IS competencies are instrumental in operationalising business models: however, as the number of partners grow and configuration of business models change, dyadic connections are likely to be replaced by standard ones. Strategies of co-exploration and co-exploitation could lead to innovative, adoptive or evolutionary business model reconfigurations. However, for incumbent organisations, business model innovation seems to follow several business model adaptations and evolutions. That is, a great deal of organisational learning and tinkering with business models, strategic intentions and technological backbone is needed to innovate business models.The final contribution of this research is the analytical model devised for exploring the essence of strategic decision making in dynamic environments. Based on the Appreciative Systems Model, the model illustrates how the perception of the constant flux of events and ideas leads to strategic intentions based on value and reality judgments, which in turn triggers action to operationalise those understandings. Both formulating the intentions and executing them will change future events, perceived ideas and emerging intentions based on evolving values and standards.
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| 7. |
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| 8. |
- Hultman, Magnus, et al.
(författare)
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The role of destination personality fit in destination branding : antecedents and outcomes
- 2017
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Ingår i: Psychology & Marketing. - : John Wiley & Sons. - 0742-6046 .- 1520-6793. ; 34:12, s. 1073-1083
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Forskningsöversikt (refereegranskat)abstract
- Drawing from fit research in strategic management, this study develops and investigates a model predicting destination attitude and (re)visit intention. The study introduces the concept of destination personality fit on the basis of how well consumer perceptions of a tourist destination's brand personality fits that of what the destination brand manager wishes to convey. A model incorporating destination advertising awareness as an antecedent of destination personality and consumer-manager destination personality fit is tested on international consumers with the destination personality of Switzerland as the study setting. Structural equation modeling results reveal that destination advertising awareness does indeed relate positively to both stronger perceived destination personality and destination personality fit in consumers’ minds. Interestingly, the subsequent destination personality–destination attitude relationship is moderated by consumer–manager destination personality fit in such a way that the link grows stronger in cases where fit is high. The results have important implications for destination brand managers in that they reinforce the importance of strong and distinct destination personalities. The findings also show the importance of actively communicating the destination brand to consumers since the positive outcomes of a strong destination personality increase in magnitude when successfully communicated, and the vision of the destination brand manager has been adopted by the consumer.
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| 9. |
- Jung, Marie-Louise, et al.
(författare)
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E-learning : university students' acceptance of technoloy
- 2008
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Ingår i: European Journal of Open and Distance Learning. - 1027-5207.
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Tidskriftsartikel (refereegranskat)abstract
- Information Communication Technology (ICT) is reshaping form and mode of delivery of higher education world wide. Some of the main challenges in education are access issues, and costs. In order to overcome those challenges ICT can play an important role. The application of ICT in the education sector can be referred to as e-learning, and comprises the use of various web-based technological tools with the purpose of disseminating education. The purpose of this study is to investigate what determines university students' acceptance of e-learning by applying the technology acceptance model (TAM). The study was conducted at a Swedish University among business students. The results demonstrate that Perceived usefulness is the main determinant of a student's acceptance of e-learning.
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| 10. |
- Jung, Marie-Louise, et al.
(författare)
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E-Learning: Investigating University Student's Acceptance of Technology
- 2008
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Ingår i: European Journal of Open, Distance and E-Learning. - 1027-5207.
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Tidskriftsartikel (refereegranskat)abstract
- Information Communication Technology (ICT) is reshaping form and mode of delivery of higher education world wide. Some of the main challenges in education are access issues, and costs. In order to overcome those challenges ICT can play an important role. The application of ICT in the education sector can be referred to as e-learning, and comprises the use of various web-based technological tools with the purpose of disseminating education. The purpose of this study is to investigate what determines university students' acceptance of e-learning by applying the technology acceptance model (TAM). The study was conducted at a Swedish University among business students. The results demonstrate that Perceived usefulness is the main determinant of a student's acceptance of e-learning
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| 11. |
- Kazeminia, Azadeh, et al.
(författare)
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Why pay more for sustainable services? : The case of ecotourism
- 2016
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Ingår i: Journal of Business Research. - : Elsevier BV. - 0148-2963 .- 1873-7978. ; 69:11, s. 4992-4997
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Tidskriftsartikel (refereegranskat)abstract
- This study draws on dual-processing theory and post-materialism assumptions to uncover the role of attitudinal and Materialistic values in determining the degree to which consumers are willing to pay premium prices for sustainable tourism services. Findings from a large-scale survey of Swedish potential ecotourists reveal that, while attitude and environmental beliefs relate positively to willingness to pay premium (WTPP) for ecotourism, materialistic values exert a negative effect In line with the theory of affect heuristics, study results further suggest that by giving rise to the intensity of feelings toward the offering, ecotourism interest alters the interplay of affective and evaluative antecedents, so that greater interest amplifies the influence, of affective attitude and materialistic values on WTPP while simultaneously attenuating the effect of environmental beliefs.
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| 12. |
- Kordestani, Arash, et al.
(författare)
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Smart contract diffusion in the pharmaceutical blockchain : the battle of counterfeit drugs
- 2023
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Ingår i: Journal of Business Research. - : Elsevier. - 0148-2963 .- 1873-7978. ; 158
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Tidskriftsartikel (refereegranskat)abstract
- Counterfeit drugs have long been a major concern. In search of a solution, this study conducted a systematic literature review. Using an automated content analysis of pharmaceutical blockchains, this study identifies the (1) unique characteristics of smart contracts on blockchain platforms in the pharmaceutical supply chain, (2) role of smart contracts to combat counterfeit drugs, and (3) avenues for future studies. Theoretical and managerial implications are discussed at the end of this paper.
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| 13. |
- Lorenzini, Giana, et al.
(författare)
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Drivers of pharmaceutical packaging innovation: a customer-supplier relationship case study
- 2018
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Ingår i: Journal of Business Research. - : Elsevier BV. - 0148-2963 .- 1873-7978. ; 88, s. 363-370
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Tidskriftsartikel (refereegranskat)abstract
- This study explores the drivers of pharmaceutical packaging innovation. Demographic changes and rising healthcare costs pose challenges for the pharmaceutical industry. To meet these challenges, packaging innovation offers opportunities to provide patients with better solutions. Based on an in-depth case study of two companies—a global drug manufacturer and a packaging manufacturer—in a customer-supplier relationship, this study investigates five drivers of innovative packaging solutions: technology, legislation, marketing, logistics, and sustainability. This study identifies multiple stakeholders' needs regarding pharmaceutical packaging innovations. It also shows that robustness of packaging is prioritized despite a patient-centric approach. This study offers suggestions for further research. It also provides a benchmark to help future studies examine other contexts.
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| 14. |
- Mostaghel, Rana, et al.
(författare)
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Adoption of enterprise systems : antecedents and consequences in service firms – a conceptual model proposition
- 2013
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Konferensbidrag (refereegranskat)abstract
- The growing trend toward enterprise systems (ES) adoption serves to highlight a number of issues that merit careful managerial consideration. We present a conceptual model delineating the antecedents and consequences of ES adoption based on scholarly insights from multiple literature streams. Managers should consider that in order to improve firm performance by ES adoption, they need to embed these systems in supply chain integration and competition capabilities. In this context, we highlight the supply chain integration, competition capabilities, firm performance and other issues.
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| 15. |
- Mostaghel, Rana, et al.
(författare)
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Adoption of Enterprise Systems and Radio Frequency Identification among Service Firms
- 2011
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Konferensbidrag (refereegranskat)abstract
- For optimizing supply chain processes a promising technology is Radio Frequency Identification (RFID). By adding functionality to previous enterprise systems, the aim is to increase transparency of information throughout the supply chain. In this paper, we present a survey of RFID implementation in Swedish service firms, concerned with RFID system penetration. The findings show that although the great majority of firms are actively working with integrated information systems, only a very small fraction has adopted RFID.
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| 16. |
- Mostaghel, Rana, et al.
(författare)
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Adoption of enterprise systems and radio frequency identification among service firms
- 2012
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Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 32:15, s. 2435-2443
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Tidskriftsartikel (refereegranskat)abstract
- A promising technology for optimizing supply-chain processes is radio frequency identification (RFID). By adding functionality to previous enterprise systems, the aim is to increase transparency of information throughout the supply chain. In this paper, we present a survey of RFID implementation in Swedish service firms. The findings show that although the great majority of firms are actively working with integrated information systems, only a very small fraction have adopted RFID. © 2012 Copyright Taylor and Francis Group, LLC.
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| 17. |
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| 18. |
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| 19. |
- Mostaghel, Rana, 1981-, et al.
(författare)
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Digitalization driven retail business model innovation: Evaluation of past and avenues for future research trends
- 2022
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Ingår i: Journal of Business Research. - : Elsevier. - 0148-2963 .- 1873-7978. ; 146, s. 134-145
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Forskningsöversikt (refereegranskat)abstract
- Increased digitalization enabled innovation and practical examples from the retail industry have captured the attention of marketing scholars, with rapid development in the academic field. The pace of change has significantly accelerated during the Covid-19 crisis. In seeking to (1) investigate the unique characteristics of digitalization enabled retail business model innovation, (2) understand how does digitalization influences changes to the retail business model innovation dimensions, and (3) identify the areas for future research related to retail business model innovation, this study systematically reviews the literature. Employing four databases, a sample of 170 articles were chosen. Based on bibliometric and network analysis and visualization, the major researchers, articles, and topics were rigorously identified. Finally, the results revealed the unaddressed issues in this research area. The study ends with theoretical and managerial implications.
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| 20. |
- Mostaghel, Rana, et al.
(författare)
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Elderly and technology tools : a fuzzyset qualitative comparative analysis
- 2017
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Ingår i: Quality and quantity. - : Springer. - 0033-5177 .- 1573-7845. ; 51:5, s. 1969-1982
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Tidskriftsartikel (refereegranskat)abstract
- The number of senior citizens is growing globally and governments are striving to find innovative solutions to deal with complex care demands of this part of the population. Technology has been an answer to this situation; however, it is very important that the elderly accept and actually use the technology. This paper empirically tests the senior technology acceptance model using the fsQCA method to analyse data with a sample of 811 seniors aged 60 and over living in Sweden. The results revealed that the necessary conditions for high “perceived ease of use” and “perceived usefulness” are gerontechnology self-efficacy, gerontechnology anxiety, and cognitive abilities; however, each of these is not sufficient on its own. Self-reported health conditions and physical function also play a peripheral role in achieving the desired outcome. Theoretical and managerial implications are discussed at the end of the paper.
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| 21. |
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| 22. |
- Mostaghel, Rana
(författare)
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Innovation and technology for the elderly : systematic literature review
- 2016
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Ingår i: Journal of Business Research. - : Elsevier. - 0148-2963 .- 1873-7978. ; 69:11, s. 4896-4900
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Forskningsöversikt (refereegranskat)abstract
- As life expectancy increases, so does the number of elders. This increase poses a challenge regarding the ability of maintaining the costs for providing services to this group. In search of solution, practitioners have found technology to improve the life style of the elderly and reducing the costs in long term. This demographic change leads to opportunities for disruptive innovation as well. Elders' acceptance of innovative technology in their everyday life is a success key factor for the governments, technology providers, healthcare providers, and other major players in elders' life. This study systematically reviews the existing literature and identifies the actors in elders' life. In addition, the study provides a comprehensive review of elder's innovative technology adoption, including the impacts and costs. The study also offers suggestions and guidelines for future research.
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| 23. |
- Mostaghel, Rana
(författare)
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Integrated supply chain strategy, competition capabilities and firm performance : investigating adoption of enterprise systems within Swedish service firms
- 2009
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Competition among service firms has become increasingly intense since the number of service firms has grown tremendously in recent decades. Managers in search of ingredients for competition capabilities have found supply chain integration beneficial. True supply chain integration is only possible through the use of enterprise systems. However, the impact of the adoption of enterprise systems in service firms has not been examined thoroughly. Thus, there is a pronounced need for academic research in this area. Accordingly, the purpose of this dissertation is to investigate the adoption of enterprise systems, supply chain integration, competition capabilities, and firm performance in service firms. Based on the literature review, a proposed research model and six hypotheses were developed. A paper-based mail survey resulted in 233 complete and usable responses from Swedish service firms, at their major service level, which resulted in a response rate of 63%. The majority of the respondents were wholesale trades. The hypotheses were tested using structural equation modeling. In addition, the moderating and mediating effects were tested.The results revealed that an increase in anticipated benefits and access to new markets leads to the adoption of enterprise systems. Further, the technology plays a significant role in supply chain integration, and improving that integration enhances competition capabilities. Moreover, the findings demonstrated that competition capabilities relate significantly and positively to firm performance. Finally, it was found that enterprise systems do not have a direct relationship with firm performance; however, their relationship was mediated by supply chain integration and competition capabilities.Thus, it is suggested that service sectors managers who wish to achieve superior competition position in the marketplaces and trades, consider integration with their supply chain partners. In this regard, the adoption of enterprise systems facilitates supply chain integration. Finally, managers need to know that while enterprise systems do not directly improve firm performance, they impact supply chain integration and competition capabilities.
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| 24. |
- Mostaghel, Rana, 1981-, et al.
(författare)
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Marketing and supply chain coordination and intelligence quality : A product innovation performance perspective
- 2019
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Ingår i: Journal of Business Research. - : Elsevier. - 0148-2963 .- 1873-7978. ; 101, s. 597-606
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Tidskriftsartikel (refereegranskat)abstract
- Based on a sample of 148 Swedish firms, this study investigates the complementary relationships between internal and external coordination and external intelligence quality to explain product innovation performance. The results show that, with increasing manufacturing-marketing coordination, higher market intelligence quality or higher supply chain intelligence quality are positively associated with product innovation performance. The complementary roles of internal and external coordination and intelligence quality have theoretical and practical implications.
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| 25. |
- Mostaghel, Rana, et al.
(författare)
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Prioritization of service quality factors in online purchasing : a cross-cultural comparison
- 2008
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Ingår i: Proceedings of the Academy of Marketing Annual Conference. - : The Gatehouse Design. ; , s. 98-
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Konferensbidrag (refereegranskat)abstract
- Consumer behaviour has changed dramatically in the past decade. Today, consumers can order online many customised products ranging from trainers to cars. In an increasingly interdependent world where barriers to trade and to international exchanges constantly diminish, cultural differences remain the single most enduring feature that has to be taken into account for localizing marketing strategies. The findings of this research are mostly useful to those managers and web-designers who intend to penetrate international "Business to Consumer" markets. One of the key challenges of online businesses is the management of service quality, which holds a significant importance to customer satisfaction. This paper is purposed to unveil customers' perceptions on service quality priority and different cultures' expectations in online shopping. The proposed study has been tested on data from 413 customers divided in two groups from Europe (n=215) and Middle east (n=198). The study is based on the SERVQUAL instrument that identifies five quality dimensions. The findings indicate that; developing countries customers need more security and clarity in transactions but also better internet infrastructure. Based on the study results, recommendations for managers and future research are also provided.
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