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- Seyff, Norbert, et al.
(author)
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End-user driven feedback prioritization
- 2017
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In: CEUR Workshop Proceedings. - : CEUR-WS.
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Conference paper (peer-reviewed)abstract
- End-user feedback is becoming more important for the evolution of software systems. There exist various communication channels for end-users (app stores, social networks) which allow them to express their experiences and requirements regarding a software application. End-users communicate a large amount of feedback via these channels which leads to open issues regarding the use of end-user feedback for software development, maintenance and evolution. This includes investigating how to identify relevant feedback scattered across different feedback channels and how to determine the priority of the feedback issues communicated. In this research preview paper, we discuss ideas for enduser driven feedback prioritization. © Copyright 2017 for this paper by its authors.
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| 3. |
- Stade, Melanie, et al.
(author)
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Feedback Gathering from an Industrial Point of View
- 2017
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In: Proceedings - 2017 IEEE 25th International Requirements Engineering Conference, RE 2017. - : Institute of Electrical and Electronics Engineers Inc.. - 9781538631911 ; , s. 71-79
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Conference paper (peer-reviewed)abstract
- Feedback communication channels allow end-users to express their needs, which can be considered in software development and evolution. Although feedback gathering and analysis have been identified as an important topic and several researchers have started their investigation, information is scarce on how software companies currently elicit end-user feedback. In this study, we explore the experiences of software companies with respect to feedback gathering. The results of a case study and online survey indicate two sides of the same coin: On the one hand, most software companies are aware of the relevance of end-user feedback for software evolution and provide feedback channels, which allow end-users to communicate their needs and problems. On the other hand, the quantity and quality of the feedback received varies. We conclude that software companies still do not fully exploit the potential of end-user feedback for software development and evolution. © 2017 IEEE.
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| 4. |
- Stade, Melanie, et al.
(author)
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Providing a user forum is not enough : First experiences of a software company with CrowdRE
- 2017
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In: Proceedings - 2017 IEEE 25th International Requirements Engineering Conference Workshops, REW 2017. - : Institute of Electrical and Electronics Engineers Inc.. - 9781538634882 ; , s. 164-169
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Conference paper (peer-reviewed)abstract
- Crowd-based requirements engineering (CrowdRE) is promising to derive requirements by gathering and analyzing information from the crowd. Setting up CrowdRE in practice seems challenging, although first solutions to support CrowdRE exist. In this paper, we report on a German software company's experience on crowd involvement by using feedback communication channels and a monitoring solution for user-event data. In our case study, we identified several problem areas that a software company is confronted with to setup an environment for gathering requirements from the crowd. We conclude that a CrowdRE process cannot be implemented ad-hoc and that future work is needed to create and analyze a continuous feedback and monitoring data stream. © 2017 IEEE.
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