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1.	Le Masson, Pascal, et al. (author) Towards an Understanding of User Involvement Contribution to the Design of Mobile Telecommunications Services 2002 In: The 9th International Product Development Management Conference, May 27-28, 2002. - Sophia Antipolis, France. ; , s. 497-511, s. 497-511 Conference paper (peer-reviewed)abstract Previous research into user involvement in service innovation has found that the effective contribution of users might be minor, since users ’ ideas are generally non-feasible. We have assumed that this might have to do with the way ideas were processed by the company, i.e. the idea selection process. We have therefore proposed and tested a new way of utilising the users ’ ideas, called generative model revision. This new approach has unveiled new potential contributions through user involvement. While previous approaches in user involvement have been directed at gaining rather short-term returns, the new approach advocated in the paper has a longer horizon, and is more focused on reframing the companies ’ businesses. The proposed approach is complementary rather than exclusive to the existing ones.

Le Masson, Pascal, et al. (author)
Towards an Understanding of User Involvement Contribution to the Design of Mobile Telecommunications Services
2002
In: The 9th International Product Development Management Conference, May 27-28, 2002. - Sophia Antipolis, France. ; , s. 497-511, s. 497-511
Conference paper (peer-reviewed)abstract
- Previous research into user involvement in service innovation has found that the effective contribution of users might be minor, since users ’ ideas are generally non-feasible. We have assumed that this might have to do with the way ideas were processed by the company, i.e. the idea selection process. We have therefore proposed and tested a new way of utilising the users ’ ideas, called generative model revision. This new approach has unveiled new potential contributions through user involvement. While previous approaches in user involvement have been directed at gaining rather short-term returns, the new approach advocated in the paper has a longer horizon, and is more focused on reframing the companies ’ businesses. The proposed approach is complementary rather than exclusive to the existing ones.

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