| 1. |
- Beritelli, Pietro, et al.
(author)
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"How come you are here?" : Considering the context in research on travel decisions
- 2019
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In: Journal of Travel Research. - : Sage Publications. - 0047-2875 .- 1552-6763. ; 58:2, s. 333-337
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Journal article (peer-reviewed)abstract
- Travel decision research still struggles to explain a large portion of the variance in travel choices. We argue that advances in this domain must originate from a shift in the kinds of questions we ask travelers to understand what triggers their decisions. The proposed shift from “Why did you . . . ?” to “How come . . . ?” changes the emphasis from retrospective sense giving to a contextual understanding of travel choice, focusing in particular on the constellations that produce actual travel behavior. This shift opens research avenues of a new theoretical and methodological nature and has fundamental implications for consumer research as well as destination marketing practices.
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| 2. |
- Chekalina, Tatiana, 1979-, et al.
(author)
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Customer-based destination brand equity modelling : The role of destination resources, value-for money and value-in-use
- 2018
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In: Journal of Travel Research. - : Sage Publications. - 0047-2875 .- 1552-6763. ; 57:1, s. 31-51
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Journal article (peer-reviewed)abstract
- This study contributes to the development of knowledge on transferring the concept of customer-based brand equity to a tourism destination context. Keller’s (2009) brand equity pyramid is utilized as the comparison framework to reveal similarities but also overlaps, differences and gaps on both the conceptual and measurement level of existing brand equity models for destinations. Particularly, the inner core of the model depicts the complex mechanisms of how destination resources transform into benefits for tourists overlooked by prior research. This study proposes a customer-based brand equity model for destinations, which consists of five dependent constructs, including awareness, loyalty, and three destination brand promise constructs constituting the inner core of the model, namely, destination resources, value-in-use and value-for-money. The model was repeatedly tested for the leading Swedish mountain destination Åre, by using a linear structural equation modelling approach. Findings confirm the path structure of the proposed model.
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| 3. |
- Colliander, Jonas, et al.
(author)
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Vacation Posts on Facebook: A Model for Incidental Vicarious Travel Consumption
- 2019
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In: Journal of Travel Research. - : SAGE Publications (UK and US). - 1552-6763 .- 0047-2875. ; 58:6, s. 1014-1033
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Journal article (peer-reviewed)abstract
- Vicarious consumption of travel is ubiquitous. However little is known about the psychological processes this initiates or the potential for resultant behaviors beyond direct steps toward patronage. We address this gap through developing and testing the incidental vicarious travel consumption model (IVTCM), which draws from well-established knowledge of the self-concept and compensatory consumption. In the context of vicariously consuming idyllic vacation posts on Facebook, the model identifies the following: individuals' travel-related self-discrepancies may become active, leading to feelings of dejection, initiating five possible compensatory consumption behaviors (Direct, Symbolic, Dissociation, Escapism, Fluid). A sequential mixed-method design (total n=860) provides support for the IVTCM. The primary contributions of the paper are as follows: first the IVTCM can be used to understand different forms of vicarious travel consumption. Second, specific understanding on the impact of idyllic vacation posts is contributed, furthering knowledge on the role of social media within tourism.
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| 4. |
- Colliander, Jonas, et al.
(author)
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Watching Others Receive Unearned Superior Treatment: Examining the Effects on Tourists Who Receive Less Than Their Peers
- 2019
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In: Journal of Travel Research. - : SAGE Publications (UK and US). - 1552-6763 .- 0047-2875. ; 58:7, s. 1175-1192
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Journal article (peer-reviewed)abstract
- Different treatment of different customers has traditionally been seen as a typical characteristic of tourism services. This research investigates unearned superior treatment in the tourism industry as taking place in a social setting where customers are able to compare the service they receive to that of other customers. Moreover, we take the disadvantaged customers’ point of view and investigate the reactions of customers who receive comparably less than others in such situations. Our results indicate that those customers who receive less than others perceive the service exchanges as more unjust and therefore report lower levels of customer satisfaction and repatronizing intentions as well as higher levels of intentions to talk to others about their experiences. We further investigate whether decisions made by a single versus a group of employees affect the justice perceptions of the encounter. Implications for both research and practice are discussed.
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| 5. |
- Goolaup, Sandhiya, 1985, et al.
(author)
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Developing a Theory of Surprise from Travelers’ Extraordinary Food Experiences
- 2018
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In: Journal of Travel Research. - : SAGE Publications. - 0047-2875 .- 1552-6763. ; 57:2, s. 218-231
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Journal article (peer-reviewed)abstract
- The purpose of this research is to explore the extraordinary experiences of food tourists and to develop a theory of surprise in relation to a typology of food cultural capital. We draw on phenomenological interviews with 16 food tourists. We found that food tourists experienced surprise in different ways, depending on their food cultural capital. Food tourists who possessed a high level of cultural capital were surprised by the simplicity or complexity of the experience while those possessing a low level of cultural capital were surprised by the genuinity of the experience. Thus, we make an important theoretical contribution here as we learn that the resources food tourists possessed in the form of cultural capital conditioned the ways in which they conceived an extraordinary experience. More so, using the cultural capital perspective, we have also demonstrated the role of social context in contributing to creating an extraordinary experience.
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| 6. |
- Kazeminia, Azadeh, et al.
(author)
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Seniors’ travel constraints and their coping strategies
- 2015
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In: Journal of Travel Research. - : SAGE Publications. - 0047-2875 .- 1552-6763. ; 54:1, s. 80-93
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Journal article (peer-reviewed)abstract
- This article utilized content analysis of seniors’ narratives on the Internet to uncover the central themes related to their perceptions of travel constraints and the ways through which seniors negotiate such barriers. The study results suggest that aging is associated with alterations in the order of salient constraints proposed by the hierarchy of leisure constraints theory, which in turn affect seniors’ preferences for “safe” options such as packaged tours. Using gerontology and decision-making theories, the article provides conceptual and methodological contributions to the literature. It also offers practical recommendations for businesses responding to the tourism needs and expectations of the fastest-growing tourism market segment worldwide: the senior population.
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| 7. |
- Luna-Cortés, Gonzalo, et al.
(author)
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Self-Congruity, Social Value, and the Use of Virtual Social Networks by Generation Y Travelers
- 2019
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In: Journal of Travel Research. - : Sage Publications. - 0047-2875 .- 1552-6763. ; 58:3, s. 398-410
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Journal article (peer-reviewed)abstract
- This study presents a literature review and an empirical research to analyze the connection between self-congruity, perceived social value, and use of social media by Generation Y tourists. To contrast the hypotheses of the study, a quantitative research was carried out among young Spanish travelers. As a result, 444 valid surveys were collected during February of 2016. Structural equation modeling (SEM) was used to estimate the connection between the constructs. The results show that self-congruity leads to perceived social value and the use of virtual social networks. In addition, perceived social value leads to satisfaction, and satisfaction leads to revisit intention and positive WOM. Finally, positive WOM intention influences the intensity of the use of virtual social networks by Generation Y travelers. As a part of the conclusions, the article presents the managerial implications of these relationships.
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