| 1. |
- Howcroft, Debra, et al.
(author)
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Participation : 'Bounded freedom' or hidden constraints on user involvement
- 2003
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In: New technology, work and employment. - 0268-1072 .- 1468-005X. ; 18:1, s. 2-19
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Journal article (peer-reviewed)abstract
- User participation in information systems development is often surrounded by assumptions that the resultant system will be a success, will reflect user needs, and that the process results in an empowered workforce. This paper argues that underlying these foreground rational assumptions are instrumental, politically motivated justifications driving the need to involve users.
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| 2. |
- Fältholm, Ylva, et al.
(author)
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Telephone advisory services : nursing between organisational and occupational professionalism
- 2008
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In: New technology, work and employment. - 0268-1072 .- 1468-005X. ; 23:1-2, s. 17-29
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Journal article (peer-reviewed)abstract
- In this paper, we explore how telephone advisory services (TAS) and the implementation of new technology affect nurses and the nursing profession. This study shows that TAS and applied technology embodies ideas of standardisation and efficiency, and promotes an organisational professionalism such that it challenges occupational professionalism. Torn between organisational and occupational professionalism, the nurses develop strategies to deal with their contradictory demands.
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| 3. |
- Jonvallen, Petra, et al.
(author)
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The development of contract research organisations in Sweden : health care, privatisation and neo-liberalism
- 2011
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In: New technology, work and employment. - 0268-1072 .- 1468-005X. ; 26:3, s. 196-209
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Journal article (peer-reviewed)abstract
- This paper examines the role of Contract Research Organisations (CROs) in Swedish health care and pharmaceutical development. Before the recent rise of CROs - which are centrally placed between pharmaceutical companies, public sector health care organisations and test participants in an industry noted for its high financial turnover - recruitment of participants and management of clinical trials were undertaken by academic researchers. Things have changed. In the US, this new state of affairs has been argued to be the outcome of decreasing revenue for physicians and decreasing access to treatment for patients (Fisher 2009). This paper seeks to extend our understanding of the purpose and operation of CROs by reviewing existing literature (cf Mirowski and Van Horn 2005; Fisher 2009), comparing this with data on CROs in Sweden, and placing the study within its neo-liberal context marked as it is by notions of individualism, the politics of choice, self-responsibilisation, and risk. This will enable us explore the changes that CROs have brought to the interrelated practices and processes of risk reduction, prevention and health care in Sweden.
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| 4. |
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| 5. |
- Adam, A., et al.
(author)
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A decade of neglect : Reflecting on gender and IS
- 2004
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In: New technology, work and employment. - 0268-1072 .- 1468-005X. ; 19:3, s. 222-240
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Journal article (peer-reviewed)abstract
- This paper presents the case that research on gender and information systems (IS), from both quantitative and qualitative traditions, is problematic as the concept of gender continues to remain under-theorised. This will be elaborated upon with a critique of some recent qualitative and quantitative research papers that have been published in key IS journals within a ten-year period.
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| 6. |
- Carter, B., et al.
(author)
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'All they lack is a chain' : Lean and the new performance management in the British civil service
- 2011
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In: New technology, work and employment. - 0268-1072 .- 1468-005X. ; 26:2, s. 83-97
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Journal article (peer-reviewed)abstract
- The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work
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| 7. |
- Howcroft, Debra, et al.
(author)
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Gender matters in the global outsourcing of service work
- 2008
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In: New technology, work and employment. - 0268-1072 .- 1468-005X. ; 23:1-2, s. 44-60
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Journal article (peer-reviewed)abstract
- This paper provides a gendered analysis of the outsourcing of service work to developing economies taking, as illustration, call centres, shared service centres and the general ICT sector. The paper challenges the suggestion that changes in global capitalism, facilitated by ICT-enabled employment, offer new opportunities that benefit women, and suggests a degree of caution is needed before assuming a reduction of gender inequalities.
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| 8. |
- Andersson, Annika, et al.
(author)
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How education professionals manage personal and professional boundaries when using social technologies
- 2024
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In: New technology, work and employment. - 0268-1072 .- 1468-005X.
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Journal article (peer-reviewed)abstract
- This study investigates how education professionalsbalance their private and professional lives when usingsocial technologies. Based on boundary theory andinterviews with 57 education professionals, we identifywhich tactics they use to separate or integrate theirprivate and professional life. We identified twice asmany segmentation tactics compared to integrationtactics and found that the education professionalsstruggled most with finding segmentation tactics thatwork. We argue that this is because social technologiesare designed to support integration and thereforeteachers using these technologies must work harderto separate their private and professional roles. There isa need to further investigate how boundary theory canbe used, and segmentation tactics understood, whenthe object of study is social technology, which isspecifically built to integrate time and professional andprivate spaces. For practice, there is a need to bettersupport teachers in their use of social technologie
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| 9. |
- Backman, Christel, 1979, et al.
(author)
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Online privacy in job recruitment processes? Boundary work among cybervetting recruiters
- 2019
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In: New technology, work and employment. - : Wiley. - 0268-1072 .- 1468-005X. ; 34:2, s. 157-173
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Journal article (peer-reviewed)abstract
- This article addresses various ways that cybervetting recruiters (re)construct boundaries around the public–private division. Based on interviews with 37 recruiters in Sweden, we show how the practice of cybervetting is legitimised by the recruiters’ descriptions and accounts in relation to various notions of privacy and norms of information flow. We present this as a boundary work aided by especially two ways of framing information: the repertoire about accessible information and the repertoire of relevant information. These repertoires help define what information can be conceived of as public or private, and as legitimate versus unethical to search for and to use. Privacy is framed by employers as a responsibility, rather than a right, for social network site users. The findings also underline similarities and differences in jobseekers’ and employers’ norms of information flow, not least considering the right to online privacy.
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| 10. |
- Bergvall-Kåreborn, Birgitta, et al.
(author)
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Amazon Mechanical Turk and the Commodification of labour
- 2014
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In: New technology, work and employment. - : Wiley. - 0268-1072 .- 1468-005X. ; 29:3, s. 213-223
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Journal article (peer-reviewed)abstract
- Crowd employment platforms enable firms to source labour and expertise by leveraging Internet technology. Rather than offshoring jobs to low-cost geographies, functions once performed by internal employees can be outsourced to an undefined pool of digital labour using a virtual network. This enables firms to shift costs and offload risk as they access a flexible, scalable workforce that sits outside the traditional boundaries of labour laws and regulations. The micro-tasks of 'clickwork' are tedious, repetitive and poorly paid, with remuneration often well below minimum wage. This article will present an analysis of one of the most popular crowdsourcing sites-Mechanical Turk-to illuminate how Amazon's platform enables an array of companies to access digital labour at low cost and without any of the associated social protection or moral obligation.
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