| 1. |
- Chowdhury, Soumitra, 1983-, et al.
(author)
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A Proposed Conceptual Framework For Identifying The Logic Of Digital Services
- 2011
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In: Proceedings of the 15th Pacific Asia Conference on Information Systems, PACIS 2011. - Brisbane : Association for Information Systems. - 9781864356441
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Conference paper (peer-reviewed)abstract
- In this paper, we propose a conceptual framework for identifying the logic of digital services. Digital services are those services that we acquire after the digitalization of previously non-digital products or services. The objective of the framework is to apply it in identifying the logic of digital services which are the results of digital innovation in the context of remote diagnostic services in the vehicle industry. While building the framework, looking at the transformation of the non-digital to digital service and the involvement of physical products, i.e., digital devices in the transformation, it was found essential to identify the logic of the digital services on the basis of service logic and goods logic.For that purpose, we have reviewed the literature on service logic and goods logic as those logics discuss differently about the determination and meaning of value, role of customer, role of physical products, primary unit of exchange and some other aspects which are important to know in case of transforming a non-digital service to digital service. These logics and the concept of digital innovation are utilized in building the framework for identifying the logic of digital services.
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| 2. |
- Chowdhury, Soumitra, 1983-, et al.
(author)
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Architectural Characteristics of Digital Services Enabled by Embedded Technology : A Study on Remote Diagnostics Services
- 2014
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In: Proceedings of the 47th Annual Hawaii International Conference on System Sciences. - Los Alamitos, CA : IEEE. - 9781479925056 - 9781479925049 ; , s. 3909-3918
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Conference paper (peer-reviewed)abstract
- In this paper, we characterize the architecture of digital services that are enabled by embedded technology. Digitalization with embedded technology in physical products has become a common phenomenon. In spite of growing instance of such digitalization, little is known about the architectural characteristics of digital services enabled by embedded technology. Based on a research on vehicular remote diagnostics services, we characterize the architecture of such digital services. Following the framework on layered modular architecture continuum, our findings provide the following architectural characteristics: i) the architecture of the digital services spans along the layered modular architecture continuum, ii) the application program of the digital services is simultaneously de-coupled and partly coupled with the embedded devices, iii) there exist layers within layer of the digital services, iv) application program layer of the digital services is a closed innovation platform. © 2014 IEEE
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| 3. |
- Chowdhury, Soumitra, 1983-, et al.
(author)
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Challenges and Opportunities Related to Remote Diagnostics : An IT-based Resource Perspective
- 2013
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In: International Journal of Information Communication Technologies and Human Development. - Hershey, PA : IGI Global. - 1935-5661 .- 1935-567X. ; 5:3, s. 80-96
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Journal article (peer-reviewed)abstract
- Remote diagnostics is expanding the business scope of vehicle manufacturers, ranging from products to services. In this paper, we focus on investigating the business challenges and opportunities related to the remote diagnostics of vehicles from an IT-based resource perspective. Remote diagnostics involves technology, human skills and intangibles. IT-based resources consist of physical IT infrastructure, human IT skills and IT-enabled intangibles. In this study, we find that remote diagnostics not only faces challenges in these three categories of IT-based resource, but also creates opportunities. One contribution of this paper is to provide an overview of the challenges and opportunities for business related to the technology. The paper also makes a contribution to information systems by shedding light on the discussion of digital infrastructure. It also highlights the application of IT-based resource perspective to find out the business challenges and opportunities of an emerging technology like remote diagnostics.
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| 4. |
- Chowdhury, Soumitra, 1983-
(author)
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Co-creation of Innovative Digital Services
- 2012
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Conference paper (peer-reviewed)abstract
- In the context of digital innovation, this paper discusses co-creation of digital services with the help of translation processes described in the Actor-Network Theory (ANT). While using the translation processes such as problematization, interessement and enrolment, the paper delineates how different stakeholders can be involved in the co-creation of innovative digital services. Thus the paper makes a contribution by presenting the co-creation of digital services in the perspective of translation processes of ANT by showing how different actors can be involved in co-creation of digital services. ‘Establishing trust on digital innovation’ and ‘prioritization during digital innovation’ are identified as influential issues for the involvement of actors during digital innovation. In that way, the paper also makes contribution to the emerging literature on digital innovation.
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| 5. |
- Chowdhury, Soumitra, 1983-, et al.
(author)
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E-Maintenance : Opportunities and Challenges
- 2011
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In: Proceedings of IRIS 2011. - Turku : Turku Centre for Computer Science. - 9789521226489 ; , s. 68-81
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Conference paper (peer-reviewed)abstract
- E-maintenance offers various opportunities as well as challenges in contemporary business undergoing transformation. This paper provides an overview of opportunities and challenges in different areas related to e-maintenance. Literature review and empirical findings through action oriented research give way to identify and present these opportunities and challenges. One contribution of the paper is, it finds the opportunities and challenges with e-maintenance in different industries which creates a pathway for future direction in further studies regarding e-maintenance. The findings indicate that there is much potential to study these with respect to technology and business.
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| 6. |
- Chowdhury, Soumitra, 1983-, et al.
(author)
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E-Maintenance as an Emerging Customer Value Generating IT-Enabled Resource
- 2012
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In: MCIS 2012 Proceedings. - : Elsevier.
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Conference paper (peer-reviewed)abstract
- This paper reports business related challenges and opportunities for e-maintenance as an emerging customer value generating IT-enabled resource. The research study is concerned with the e- maintenance based on remote diagnostics in the vehicle industry. E-maintenance of vehicles is of great importance as e-maintenance technology has great potential to provide various state of the art maintenance related services for the vehicles. This emerging technology brings challenges and opportunities to generate value both for the companies and their customers. In this paper, we have presented several business related challenges and opportunities for e-maintenance. In the form of a set of propositions, the contribution of this paper is to conceptualize e-maintenance as an emerging customer value generating IT-enabled resource by showing challenges and opportunities related to it.
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| 7. |
- Chowdhury, Soumitra, 1983-
(author)
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Expanding Business from Products to Digital Services : Value Dimensions of Digital Services Enabled by Embedded Technology
- 2014
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In: Proceedings of the 8th Mediterranean Conference on Information Systems. - 9788867872732 ; , s. Paper 12-
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Conference paper (peer-reviewed)abstract
- Manufacturing firms are now embedding digital technology into products with an aim to offer digital services to their customers. Digital services create opportunities for firms to add new value dimensions to their businesses as firms now can expand their businesses from tangible products to digital services. Existing research explains three value dimensions. ‘Value-in-exchange’ is traditionally followed by manufacturing firms where they determine monetary value for their products and exchange the value with customers. Recent research argues that ‘value-in-exchange’ is not customer centric and therefore to gain customer value, ‘value-in-use’ and ‘value-in-cocreation’ are necessary. With growing utilization of embedded digital technology in products, new digital services are rendered and new value dimensions are emanating. Existing research informs little about the value dimensions of digital services that result from the combination of digital technology and tangible products. Therefore, in this research, we seek answer to the question, ‘What are the value dimensions of digital services that are enabled by embedded digital technology in tangible products?’ A qualitative study has been conducted to investigate Remote Diagnostics Services (RDS) for vehicles. Along with the three known value dimensions, that is, value-in-exchange, value-in-use and value-incocreation, this research contributes to knowledge by showing two new value dimensions: ‘value-in-connectivity’ and ‘value-in-architecture’.
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