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Träfflista för sökning "WFRF:(Enquist Bo) srt2:(2010-2014)"

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1.	Edvardsson, Bo, et al. (author) Design Dimensions of Experience Rooms for Service Test Drives: : Case Studies in Several Service Contexts 2010 In: Managing Service Quality. - : Emerald. - 0960-4529 .- 1758-8030. ; 20:4, s. 312-327 Journal article (peer-reviewed)abstract Purpose - The objective of this exploratory study is to analyse "test drives" of service offerings in a variety of service contexts by applying existing design dimensions of experience rooms in order to develop some principles to assist service designers who are interested in developing such "test drives" for their potential customers. Design/methodology/approach - An exploratory qualitative study was undertaken using three case studies with varying levels of simulation/artificiality. Data were collected from documents and interviews with service providers and customers and analysed using a framework of six dimensions Findings - The study adds a sixth dimension to the existing five dimensions or experience rooms found in the literature It also proposes seven principles to guide designers who seek to create new service "test drives" The study also introduces the new notion of "value in pre-use" (a development of "value in use") to describe the potential value of "real" services yet to be purchased Finally the study documents some of the advantages and disadvantages of using "test drives" Research limitations/implications - The exploratory and interpretive nature of the research, and the limited number of cases and respondents, limits the generalisability of the findings Practical implications - The study provides several principles that can be used in the design of service "test drives". Originality/value - This is the first paper to analyse the design dimensions of service "test drives" and to propose the notion of "value in pre-use".
2.	Edvardsson, Bo, et al. (author) The service excellence and innovation model: lessons from IKEA and other service frontiers 2011 In: Total Quality Management and Business Excellence. - : Routledge. - 1478-3363 .- 1478-3371. ; 22:5, s. 535-551 Journal article (peer-reviewed)
3.	Edvardsson, Bo, et al. (author) Values Resonance Drives Sustainable Customer Value : Lessons from IKEA 2012 In: Service Management. - New York : Springer Science+Business Media B.V.. - 9781461415534 ; , s. 249-269 Book chapter (peer-reviewed)abstract In this chapter, we focus on how sustainable customer value is a driver of business success. Our role model is the retail company IKEA, the world’s largest furniture industry business. IKEA is a successful and growing business, with long-term profitability.
4.	Enquist, Bo, 1950-, et al. (author) Corporate Governance & Corporate Social Responsibility as Resources in S-D Logic for Values Based Service Business : 2011 Conference paper (peer-reviewed)
5.	Enquist, Bo, 1950-, et al. (author) The dialogue of Corporate Governance and Corporate Social Responsibility in Service - Dominant Logic : An explorative study of IKEA, H&M and Starbucks 2010 Conference paper (peer-reviewed)
6.	Enquist, Bo, 1950-, et al. (author) The important role of shared values in a sustainable service business 2013 In: Serving Customers. - Prahran, Australia : Tilde University Press. - 9780734610997 Book chapter (peer-reviewed)
7.	Enquist, Bo, 1950-, et al. (author) The role of Corporate Governance and Corporate Social Responsibility in Service - Dominant Logic : An explorative study of IKEA, H&M and Starbucks 2010 Conference paper (peer-reviewed)
8.	Enquist, Bo, 1950-, et al. (author) Values Resonance as a Basis for Values Based Service Business 2011 Conference paper (peer-reviewed)
9.	Ford, Robert C, et al. (author) Managing the innovation co-creation challenge: Lessons from service exemplars Disney and IKEA 2012 In: Organizational Dynamics. - Amsterdam : Elsevier. - 0090-2616 .- 1873-3530. ; 41:4, s. 281-290 Journal article (peer-reviewed)
10.	Pareigis, Jörg, 1977-, et al. (author) Exploring the role of the service environment in forming customer's service experience 2011 In: International Journal of Quality and Service Sciences. - Bingley, UK : Emerald. - 1756-669X .- 1756-6703. ; 3:1, s. 110-124 Journal article (peer-reviewed)abstract The aim of this paper is to identify and describe important dimensions of the service process as defined by customers, and to compare the results from a specific use context with the recent conceptualization of the experience room. Public transport travellers were provided with a public transport travel diary and were encouraged to make detailed notes about their service experience during their journey. The diaries were than transcribed and coded in NVivo8 using a constant comparative method. The qualitative analysis of the public transport travel diaries revealed six emerging themes of service experience: customer processes, other customers, physical environment, contact personnel, provider processes and wider environment. The interplay between these themes is what forms the service experience of customers. The inductive analysis of the empirical material contextualizes the experience room model in a utilitarian and facility-driven service. This deductive analysis of 100 customer experiences shows that the dimensions customer involvement, customer placement and physical artefacts are most important for the customer's service experience in this context. This paper offers a set of important empirically based customer experience dimensions with public transport. The paper also provides a contextualization of a theoretical model, the experience room model. The contribution results show the importance of interactions with other customers and the physical environment for the customer's experience

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Result 1-10 of 56

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Type of publication: conference paper (32); journal article (10); reports (5); book chapter (4); book (2); editorial proceedings (1); show more...; doctoral thesis (1); patent (1); show less...

Type of content: peer-reviewed (47); other academic/artistic (7); pop. science, debate, etc. (2)

Author/Editor: Enquist, Bo (24); Sebhatu, Samuel Petr ... (22); Enquist, Bo, 1950- (16); Johnson, Mikael (13); Enquist, Bertil (9); Edvardsson, Bo, 1952 ... (7); show more...; Johnson, Mikael, 196 ... (7); Gebaur, Heiko (7); Källsner, Bo (6); Oscarsson, Jan (5); Gebauer, Heiko (5); Olsson, Anders, 1973 ... (4); Johansson, Marie (4); Petersson, Hans (4); Sterley, Magdalena (4); Edvardsson, Bo (3); Serrano, Erik (3); Enquist, Bertil, 194 ... (3); Serrano, Erik, 1968- (3); Jonson, Bo (3); Karlsson, Stefan, 19 ... (3); Oscarsson, Jan, 1958 ... (3); Källsner, Bo, 1945- (3); Sebhatu, Samuel, 197 ... (3); Magnusson, Johan, 19 ... (2); Enquist, Håkan, 1960 (2); Fuglsang, Lars (2); Ronning, Rolf (2); Blixt, Johan (2); Oskarsson, Bo (2); Nilsson, Andreas (1); Johansson, Marie, 19 ... (1); Nilsson, Mikael (1); Vessby, Johan (1); Pareigis, Jörg, 1977 ... (1); Nilsson, Andreas, 19 ... (1); Johnston, Robert (1); Rönnbäck, Åsa (1); Camén, Carolina, 197 ... (1); Lundgren, F (1); Gummesson, Evert, Pr ... (1); Enquist, Bo, Profess ... (1); Reynoso, Javier (1); Magnusson, Johan (1); Sebhatu, Samuel Petr ... (1); Enquist, Håkan (1); Ford, Robert C (1); Dickson, Duncan (1); Pels, Jaqueline (1); Klingberg, Jonas, 19 ... (1); show less...

University: Karlstad University (42); Linnaeus University (9); RISE (4); University of Gothenburg (2); Chalmers University of Technology (2); Stockholm University (1)

Language: English (51); Swedish (5)

Research subject (UKÄ/SCB): Social Sciences (40); Engineering and Technology (10); Humanities (4); Natural sciences (1)

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