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- Habibipour, Abdolrasoul, 1979-, et al.
(author)
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Drop-out in Living Lab Field Tests : A Contribution to the Definition and the Taxonomy
- 2017
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In: Research Day Conference proceedings 2017. - Krakow : ENoLL - European Network of Living Labs. - 9789082102772 ; , s. 7-20
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Conference paper (peer-reviewed)abstract
- Studies on living labs show that the users’ motivation to participate in a field test is higher at the beginning of the project than during the rest of the test, and that users tend to dropout before completing the assigned tasks. However, the literature still lacks theories describing the phenomenon of drop-out within the area of living lab field tests. As the first step of developing a theoretical discourse, the aim of this study is to present an empirically derived taxonomy for the various influential factors on drop-out behavior and to provide a definition for drop-out in living lab field tests. To achieve this goal, we first extracted factors influencing drop-out in the field test by conducting a short literature review on the topic, and then triangulated the factors across 14 semi-structured interviews with experts in living lab field tests. Our findings show that identified reasons for drop-out can be grouped in three categories: innovation-related, research-related and participant-related. Each category in turn, consists of three subcategories with a total of 45 items for drop-out in living lab field tests. In this study, we also explore different types of drop-out and propose a definition for drop-out in living lab field tests.
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| 2. |
- Habibipour, Abdolrasoul, 1979-, et al.
(author)
-
Exploring Factors Influencing Participant Drop-Out Behavior in a Living Lab Environment
- 2017
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In: Scandinavian Conference on Information Systems. - Cham : Springer. - 9783319646947 - 9783319646954 ; , s. 28-40
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Conference paper (peer-reviewed)abstract
- The concept of “living lab” is a rather new phenomenon that facilitates user involvement in open innovation activities. The users’ motivations to contribute to the living lab activities at the beginning of the project are usually higher than once the activities are underway. However, the literature still lacks an understanding of what actions are necessary to reduce the likelihood of user drop-out throughout the user engagement process. This study aims to explore key factors that are influential on user drop-out in a living lab setting by engaging users to test an innovation during the pilot phase of the application’s development. The stability of the prototype, ease of use, privacy protection, flexibility of the prototype, effects of reminders, and timing issues are the key influential factors on user drop-out behavior. This paper summarizes the key lessons learned from the case study and points to avenues for future research.
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