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- Andersson, Bo, Docent, 1965-, et al.
(author)
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Developing M-Services : Lessons Learned From the Developers Perspective.
- 2007
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In: Communications of the Association for Information Systems. - : Association for Information Systems. - 1529-3181. ; 20:38, s. 605-620
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Journal article (peer-reviewed)abstract
- In recent years the Swedish Police Force (SPF) have encountered greater demands on availability and 24/7 services when dealing with errands that are regarded as low priority compared to regular police work, e.g. collecting tips from the public. One attempt to meet these increasing demands was the development of a mobile communications platform that allowed the public to communicate easily with the SPF using their own mobile phones by sending SMS and MMS. The focus of this paper is on the early phases of development of this m-service, in particular, on the specific technical issues such as interoperability and standards used by the actors on the scene affecting the development of mobile information systems. The learning experiences are as follows: First, mobile communication platforms have a large potential for contributing to the field of emergency management information systems since they can be based on open and nationally accepted standards. Second, global and national standards for sending multimedia messages are not always truly standardized. Operators and mobile phone manufacturers make minor alterations and interpretations of the standard and thereby some of the benefits found in standards disappear. Third, when developing mobile information systems we suggest and recommend that the analysis phase should be enhanced compared to traditional system development, and it should address the interoperability between mobile phones on one hand and operators on the other hand.
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- Andersson, Bo, Docent, 1965-, et al.
(author)
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Issues in the Development of a Mobile based Communication Platform for the Swedish Police Force and Appointed Security Guards
- 2006
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In: In proceedings of the 3rd Conference on Information Systems for Crisis Response and Management (ISCRAM). - : Royal Flemish Academy of Belgium. - 9789090206011 ; , s. 181-187
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Conference paper (peer-reviewed)abstract
- This paper presents the learning experiences from the development of a mobile-based communication platform, called OrdningsVaktsCentralen (OVC). OVC can be translated to Security Guard Central. OVC is designed to enable the Swedish Police Force (SPF) to comply with new legal requirements and enhance their collaboration with Appointed Security Guards (ASG). The focus of this paper is on the early phases of development; in particular on the specific technical issues such as interoperability and standards used in the development of mobile based systems. The learning experiences are as follows: firstly, when developing mobile based systems we suggest and recommend that the analysis phase should be enhanced and it should address the interoperability between mobile phones on one hand and operators on the other hand. Secondly, global and national standards, such as the MMS7 for sending multi-media messages, are not always standardized. It seems that operators and mobile phone manufacturers make minor alterations and interpretations of the standard and thereby some of the benefits found in standards disappear. Thirdly, mobile based communication platforms have a large potential for contributing to the field of emergency management information systems since they can be based on open and nationally accepted standards.
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- Andersson, Bo, et al.
(author)
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The Adoption of Advanced Mobile Services
- 2007
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In: Expanding the Knowledge Economy: Issues, Applications, Case Studies. Volume 4, Part 1.. - : IOS Press. - 9781586038014 ; , s. 1508-1514
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Book chapter (other academic/artistic)
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- Andersson, Bo, Docent, 1965-, et al.
(author)
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The Adoption of Advanced Mobile Services
- 2007
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In: Expanding the Knowledge Economy. - The Hauge, Netherlands : IOS Press. - 9781586038014
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Conference paper (peer-reviewed)abstract
- From a diffusion and innovation perspective, the use of advanced mobileservices is limited, immature, and unsophisticated in several Swedish businessorganizations. In this paper, we report the result from a survey of the 20 out of the 50largest business corporations in Sweden. A number of factors explain the currentsituation, e.g. the mobile phone operators current business models, the lack ofservice providers working between the user organisations and the operators,difficulties in integrating mobile phones with other systems, and a generation issuewhere managers perceive advanced mobile service as a teenage thing.
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