| 1. |
- Ingelsson, Pernilla, 1968-, et al.
(author)
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Assessing quality culture over time
- 2022
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In: The 25th Excellence in Services International Conference, 2022.
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Conference paper (peer-reviewed)abstract
- Purpose: The purpose of this paper is to present the results from a questionnaire assessing the quality culture used recurrently in order to better understand strengths and challenges in regards to developing a sustainable Quality Management (QM) culture. Methodology: A previously developed questionnaire aiming at assessing the quality culture in an organization was handed out to all preschool principals in a Swedish municipality on four occasions during a research project aiming at developing the principals’ ability to work with QM. The results was analysed statistically using SPSS to compare the results from the first and the fourth measurement point. Main Findings: The results shows a general higher level of agreement to the statements and that 13 of the 42 statements had statistically significant differences between the first and the last measurement point, representing seven of the 14 factors in the questionnaire. The factors regarding information and the internal system view seems to be most affected during the project period. The results also indicates a movement from a more person (principal) centred focus towards a more systemic view.Practical implications: Using the questionnaire regularly can help an organization to monitor and create a deeper understanding and knowledge regarding how leaders and co-workers assess the quality culture. This can in turn be a foundation for future strategic efforts towards an organisations vision and goals.Originality/value: The longitudinal use of the survey in one organization. Type of paper: Research paper
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| 2. |
- Ingelsson, Pernilla, 1968-, et al.
(author)
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Developing quality in preschools – collecting baseline data through a strength based approach
- 2022
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In: Proceedings M2D2022. - 9789895475636 ; , s. 927-934
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Conference paper (peer-reviewed)abstract
- The purpose of this paper is to describe a way to assess the quality culture in an organization using a strength based qualitative approach. The purpose is also to present the result from using the approach in a preschool setting and then analysed in relation to values needed to create a sustainable QM culture. An interview guide inspired by Appreciative Inquiry (AI) was used in order to identify success factors as perceived by the principals. The success factors were then analysed in relation to sustainable quality values.The results show that when the principals themselves describes success factors needed to deliver with quality in a preschools setting they focus on leadership, co-workers and conditions for continuous improvements. The values regarding having a holistic view and a customer focus are not so much in focus giving an insight into what needs to be emphasised on when working with the quality culture. In conclusion there seems to be a need to move from an internal to a more external, long-term holistic perspective on quality in order to meet the demands for developing the future generation of children.
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| 3. |
- Johnson, Michael, et al.
(author)
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Responsiveness to Change : How can the concept of Attractive Quality Enhance School Sustainability?
- 2022
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In: Proceedings M2D2022: 9th International Conference on mechanics and materials in design. - 9789895475636 ; , s. 997-1014
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Conference paper (peer-reviewed)abstract
- The global COVID 19 pandemic created a challenge for organizations and schools worldwide that raised fundamental questions about the degree to which they are sustainable. Some schools struggled to adapt quickly to the needs of their stakeholders while others saw opportunity in the moment to create and innovate to generate new value for their customers and increase attractive quality. Sustainability can be defined as the responsiveness of a living system to change in its environment (Snyder and Snyder, 2021) and responsiveness as the quality of reacting quickly and positively. When faced with the pandemic, schools and organizations around the world were put to the test on how responsive they could be to changes in their complex environments and this turbulent time in history has forced educational leaders to ask how schools can create more sustainable practices. This paper presents a phenomenological study which examined what school leaders did to sustain attractive quality during the pandemic, specifically by evaluating responsiveness as a core capability. Findings were explored to better understand responsiveness and ask what lessons can be learned that will help inform a framework for developing sustainable quality in education.
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| 4. |
- Lilja, Johan, 1978-, et al.
(author)
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Teaming for Quality in the VUCA Landscape : Exploring key elements for a progressive leap in team-based practices to drive quality, sustainability,and regeneration
- 2022
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In: Proceedings of the 28th Annual Conference, International Sustainable Development Research Society. - Stockholm : Södertörns högskola. - 9789189504172 ; , s. 1606-1622
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Conference paper (peer-reviewed)abstract
- The pandemic has impacted organisations in new and unprecedented ways, illustrating the landscape that organisations and their leadership are increasingly facing. A landscape that many organizations and leaders find exceptionally hard to navigate, characterized by tensions and increasing levels of volatility, uncertainty, complexity, and ambiguity (VUCA). This new landscape is strongly driven by the systemic, complex, and interconnected sustainability challenges now urgently facing humankind. It is simply no longer an option to lead, operate and design the quality of systems, organizations, or products based on an incomplete economic, reductionist and mechanistic logic. Instead, the world is clearly calling for a leap in leading and teaming for quality. This leap would be into more of a living logic; a dialogic mindset; an emergence paradigm; a regenerative culture; and an integral stage of consciousness, leading and organising. Collaboration will then increasingly replace autonomy, empowerment will replace power, teamwork will replace individualism, self-organisation will replace rigid structures, and team intelligence will replace individual intelligence.The purpose of this paper is to identify, integrate, and advocate key elements for a progressive leap in team-based practices to achieve quality in the VUCA landscape. The paper is designed using a conceptual contribution framework. This framework includes making aware of what has been, or is missing, as well as pointing to aligned research areas that have failed to intersect. The paper presents conceptual findings concerning a progressive leap in team-based practices and what it might imply for how to team up for quality. In doing so, it advocates a leap into a practice of regenerative circles that transcends and includes fundamental principles and ideas from the team-based practices of quality control circles in the East by integrating insights from previous successful societal transformations within Nordic countries and the current Inner Development Goals initiative.
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| 5. |
- Mårtensson, Anna, Adjunkt, 1978-, et al.
(author)
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Developing organizational systems that link quality managment and sustainability : moving from theory to practice
- 2022
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In: Proceedings M2D2022. - 9789895475636 ; , s. 935-956
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Conference paper (peer-reviewed)abstract
- In this paper, the concept of long-term thinking is examined in the context of education to gaindeeper insights into how leaders can integrate and interlink quality management practices withsustainability. The school as a case is chosen because of the built-in mandate to developpractices centered on long-term thinking through the preparation of future generations. Thepurpose of this paper is to present findings from a qualitative case study that examine thepresence of a systems approach to organizing that integrate quality management andsustainability. In particular we are interested in examining more closely how long-term thinkingis applied in the case site and the ways in which it permeates the system of leading andcontinuous development. Long-term thinking is a key variable in the mind-shift necessary tosustain quality in the 21st century, yet many studies suggest that it is often lacking.
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| 6. |
- Mårtensson, Anna, Adjunkt, 1978-
(author)
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Make the Future a Part of Today : Awaken Long-term Thinking in Quality Management Practices
- 2022
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Doctoral thesis (other academic/artistic)abstract
- Individuals and organisations need to consider the future since actions taken today will have implications for the future. Long-term thinking as a concept encompasses consideration of the future and is identified in both quality management and sustainable development. Theoretical interpretations of long-term thinking include a variety of different aspects, for example values and principles. Long-term thinking is also identified as necessary for organisations challenged by rapid change and societal needs but is difficult to put into practice. Leaders play a significant role in organisations’ attempts to achieve quality and sustainability goals. They are, among other things, responsible for creating positive conditions for employees and taking decisions in line with organisational objectives. The research presented in this thesis provides deeper insights into the importance of leaders in applying long-term thinking and how to awaken long-term thinking in organisations.The purpose of this thesis is to explore the concept of long-term thinking as an aspect of quality management from a leadership perspective to understand more about the praxis in making long-term thinking visible in organisations. For this purpose, the phenomenon of long-term thinking has been explored in both theory and in practice in several organisations.For long-term thinking to be relevant, organisations need to set clear business intentions for the future. These serve as an anchor to connect visions, goals, strategies and plans, and provide a guide for leaders in their work. To practise long-term thinking in organisations that apply a quality management initiative, leaders need to understand the common values that constitute the organisational culture, how these values are linked and how they contribute to organisational objectives. One of the skills required of leaders who engage in long-term thinking is managing short-term and long-term challenges simultaneously. In leaders’ quest for sustainable quality development, they have a vital role in guiding employees and customers with regard to the organisational culture. Leaders guide through their behaviour and actions, and in so doing contribute to the prevailing culture of the organisation. This requires a consensus on, for instance, definitions and communication of long-term thinking. If leaders do not behave and act in accordance to this, a fragmented picture of long-term thinking can emerge, increasing the risk that expected results will not be reached.Leaders are dependent on supporting systems and structures when practising long-term thinking, but they are also responsible for building and developing them. To develop systems and structures to support long-term thinking, leaders need deep knowledge of the concept and to act accordingly. Systems and structures do not develop themselves, and leaders need to act to make long-term thinking visible and in so doing awaken it in organisations.
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| 7. |
- Snyder, Kristen M., 1964-
(author)
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Arts-based Interventions in Business : Understanding “value-added” for sustainable quality development
- 2022
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In: PROCEEDINGS of the 28th Annual Conference, International Sustainable Development Research Society. - Stockholm, Sweden : Södertörns högskola. - 9789189504172 ; , s. 1749-1767
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Conference paper (peer-reviewed)abstract
- This paper contributes to the exploration of culture as the fourth dimension in sustainable development, and its application in the business to support sustainable quality development. The past decade has witnessed a growing interest in arts-based innovation (ABI) to foster human capital as a value-added resource to achieve and sustain quality. As a co-creative process, arts-based practice stimulates out-ofthe-box thinking and reflection, which is essential to leading organizations in complex times. Assessing the value of ABI is challenging since it doesn’t fit into standard measures. At present, two models exist that examine value at distinct levels within an organization. Some suggest, however, the need for a more integrated view in which value is seen through the interdependence of levels. This has led to an interest to develop a multi-perspective approach to examine value from a systems perspective. The purpose of this paper is to apply the concept of the learning organization to explore further a framework for assessing the value of ABI in business from a systems perspective.
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| 8. |
- Snyder, Kristen M., 1964-, et al.
(author)
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Fostering narratives through arts-based research : A methodological exploration
- 2022
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In: PROCEEDINGS of the 28th Annual Conference, International Sustainable Development Research Society. - Stockholm : Södertörns högskola. - 9789189504172 ; , s. 68-84
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Conference paper (peer-reviewed)abstract
- Culture has been central to societal development for centuries as an experienced-based event, and a catalyst for change. Culture is now recognized as a fourth cornerstone for achieving sustainable development. This paper contributes to the ISDSR Agenda on culture and sustainable development through the lens of qualitative research methods. Specifically, this paper explores methodological possibilities and implications to apply arts-based practice as a dialogic tool to foster multiple narratives, the inclusion of voice, and diversity of perspective contributing to Track 1B.Qualitative researchers continue to push methodological boundaries to study social phenomena. Among the methodological developments is an exploration of the application of the arts. Research methodologists suggest that the arts open new possibilities in research through the very nature of the arts to stimulate and evoke perspectives. The arts promote dialogue which yields new insights; highlights multiple meanings, opens space for diversity, and questions norm-based traditions. The purpose of this paper is to present findings from a duo-ethnography to explore the application of the arts as a dialogic-reflexive process during the data analysis phase in qualitative research. Findings contribute with concrete insights into how science and culture can be combined as a methodological approach to garner perspective and invite voice to achieve sustainable development.
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| 9. |
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