| 1. |
- Högberg, Karin, 1982-, et al.
(author)
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The analogue disruption of digitalization : the Local bases of the hospitality industry in a Global economy
- 2023
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In: Proceedings of the Annual Hawaii International Conference on System Sciences. - : IEEE Computer Society. - 9780998133164 ; , s. 3984-3993
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Conference paper (peer-reviewed)abstract
- There are vital challenges for organization undergoing digital transformation, especially those that rely more and more on the ever-evolving platform economy. The hotel industry faces key problems as they need to have the power to control and augment the value chain supported by an ongoing access to accurate data (such as online customer behavior). We discuss on a conceptual level how such disruptive economic changes appear in the analogue and physical practice, at place in hotel organisations. We explore the practice of analogue disruption as it emerges as struggles and discontinuities that may not bring the expected flow of value to the business. This paper aims to examine how analogue disruptions takes place due to the ongoing digitalization in the hotel sector through the platform economy. We here apply a qualitative analysis with interpretative methodologies, that will open for further knowledge and insights on the analogue disruption of digital transformation. © 2023 IEEE Computer Society. All rights reserved.
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| 2. |
- Algotson, Albin, 1992-
(author)
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Entreprenöriell förvaltning : Om den lokala utvecklingspolitikens förvaltningslogik
- 2022
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Doctoral thesis (other academic/artistic)abstract
- This thesis aims to deepen the understanding of entrepreneurship as an ideal and practice in local government administration. Organization, practices and the roles of civil servants in public administration are all grounded in certain ideals of what a modern public administration should look like. In order to capture the relationship between ideals and practices in local government administration, this introductory essay takes its point of departure in an institutional logic perspective.Entrepreneurial practices are well documented in a public administration context. Both civil servants and organizations can be more or less creative, alert and energetic, in other words more or less entrepreneurial. However, practices such as these are often understood to derive from the motives, driving forces and extraordinary characteristics of the specific actor. By contrast, this thesis aims to contribute to the literature on public administrative trends and reforms, by discussing entrepreneurship in terms of institutionalized ideals and patterns of action, i.e., institutional logics.The analysis is based on empirical studies of local development work in ten Swedish municipalities. The research design is grounded in an interpretative ethnographic approach and the development projects in each of the municipalities were closely followed for three years. Local development work is studied as a policy field where entrepreneurial ideals and practices are likely to arise, making it a suitable subject for studies that aim to deepen the theoretical understanding of entrepreneurship in a public administration context.The thesis demonstrates how an entrepreneurial logic is institutionalized in local government development work and embedded in governance and administrative practices as a natural consequence of certain contemporary reforms and trends in local policy and administration.Through ethnographic studies of local development work, the ideals and practices of the entrepreneurial logic are made visible. The entrepreneurial logic is contrasted to the still prevalent and institutionalized bureaucratic- rational administrative logic. These two logics are in many respects the logical opposite of one another and provide different answers to the question of which administrative practices are appropriate.The thesis makes three contributions to different theoretical discussions. First, the clarification of the entrepreneurial logic helps both researchers and practitioners make sense of and bring conceptual order to the messy practices of local development work.Second, the entrepreneurial logic expands the concept of entrepreneurship in a public sector context by viewing entrepreneurship as an institutional phenomenon rather than a phenomenon that represents a break from traditional institutions.Third, the entrepreneurial logic sheds light on institutionalized administrative ideals and practices that potentially imply major changes in public administration legitimacy, values and norms.
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| 3. |
- Bernhard, Iréne, 1953-, et al.
(author)
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Bringing all clients into the system : Professional digital discretion to enhance inclusion when services are automated
- 2022
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In: Information Polity. - : IOS Press. - 1570-1255 .- 1875-8754. ; 27:3, s. 373-389
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Journal article (peer-reviewed)abstract
- The increasing use of automated systems for decision-making and decision support in public administration is forming new practices and challenging public values since public services must be impartially accessible and designed for everyone. New robotistic process automation (RPA) systems are generally designed based on back-office structures. This requires clients to submit relevant data correctly in order for these services to function. However, not all potential or intended users of these services have the competence and the capacity to submit accurate data in the correct way. Front-line case workers at public agencies play critical roles in supporting those who have problems using the services due to the a forementioned accessibility requirements and there by work in bridging digital divides. This article analyses strategies used by front-line case workers to complement RPA and improve the inclusion of all clients in the services. It builds on qualitative case studies at two Swedish authorities, including in-depth interviews and observations. The study shows that the discretion of the front-line case workers is limited by the RPA systems, and they also have limited discretion to support clients in their use of the digital services. Instead, they develop strategies in line with more service- and socially-oriented values; duty-oriented values are integrated into the RPA. The analysis shows the importance of forming new support structures for inclusion when public services are automated to maintain the core public values of inclusion and democratic legitimacy.
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| 4. |
- Carlsson, Fredrik, 1986-, et al.
(author)
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Demokratiska beslut i coronatider : Digitala verktyg för att ställa om snarare än ställa in
- 2021
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In: Statsvetenskaplig Tidskrift. - Lund : Fahlbeckska Stiftelsen. - 0039-0747. ; :5, s. 431-449
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Journal article (peer-reviewed)abstract
- The municipalities provide the bulk of the welfare services in Sweden and depend on local council decisions to be made for the function of the welfare provision. Since the outbreak of the global covid-19 pandemic, the local governments have been forced to find new digital forms for making decisions in a covid-safe manner. In this article, we focus on the municipal council level and explore how they have dealt with the pandemic to be able to make decisions and what implications that might have for the democratic arena and local leadership of municipal councils. From March to November in 2020, we conducted 41 interviews with council chairmen, vice-chairmen and local party secretaries. We found that the municipal councils used different strategies to cope with the pandemic including decreasing municipal council size, de-prioritizing matters of political nature, moving to larger meeting rooms and introducing digital meeting participation tools. The introduction of digital meeting tools has according to the interviews challenged the democratic processes in several ways. We found the ability to participate is conditioned by individual competence to handle digital tools and there are differences in individual competences as well as local municipal capacity for digital support. Our conclusion is that there is a need to further support municipalities competences and resources to lead with digital tools. In addition, the study shows demands for more national guidelines and norms on how to manage digital council meetings and sustain local democracy in a digital era.
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| 5. |
- Carlsson, Fredrik, 1986-, et al.
(author)
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Kompetenser att leda digitalisering i kommuner : en intervjustudie med politiker och tjänstepersoner i relation till SKR:s kompetenslyft
- 2021
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Reports (other academic/artistic)abstract
- Idag gör vi en mängd aktiviteter digitalt, som att betala parkeringsavgifter, söka information om återvinningsstationens öppettider, förnya recept och boka tider i vården. Alla dessa nya sätt för medborgare att ha kontakt med kommuner och regioner utmanar även hur kommunala och regionala verksamheter ledes. Än mer digitala har vi blivit i och med nedstängningarna med anledning av pandemin. Därför har det varit så intressant att få arbeta tillsammans med SKR kring kompetenslyftet för digitalisering i kommuner och regioner under denna period.Vårt samarbete inleddes hösten 2018 när vi i forskargruppen DINO – Digitalisering i Nya Offentligheter – fick en fråga från Anders Nordh vid dåvarande SKL om att göra en mindre intervjustudie kring kommunala ledares kompetenser att leda för digitalisering. Vi grundade arbetet i en översikt av forskning kring hur kommunala ledare styr och utveckla digitalisering sina verksamheter. Flera av oss i forskargruppen har sedan dess på olika sätt bidragit till SKR:s kompetenslyft vid föreläsningar på plats och digitalt, med inspelade föreläsningar och genom att resonera om och utveckla upplägget på kompetenslyftsaktiviteter. När vi mött kommunala ledare har vi även samlat in deras reflektioner och svar på frågor om hur de leder digitaliseringen. Därtill har vi i gruppen gjort flera uppföljande intervjuer. I den här rapporten analyserar vi och presenterar våra resultat, samt sammanfattar våra slutsatser och diskuterar våra erfarenheter om vad kommunala ledare kan lära sig av arbetet.Vi tackar SKR och alla er som deltagit i utbildningarna och svarat på våra frågor för ett gott samarbete. Vi hoppas att vi på nya sätt kan fortsätta att växa och utveckla våra kompetenser att leda för digitalisering.
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| 6. |
- Denk, Thomas, et al.
(author)
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Medborgarnas inställning till automatiserat beslutsfattande
- 2020
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In: Digitala är vi allihopa?. - Göteborg : SOM-institutet, Göteborgs universitet. - 9789189673489 ; , s. 79-89
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Book chapter (other academic/artistic)abstract
- Alltfler myndigheter inför automatiserat beslutsfattande, vilket innebär att en dator fattar beslut istället för handläggare och utredare. Detta kapitel undersöker medborgarnas inställning till att öka det automatiserade beslutsfattandet i myndigheter. Kapitlets analyser visar att en majoritet (64 procent) anser att det är ett mycket dåligt eller ganska dåligt förslag att datorer ska få ta över flera beslut i myndigheter. Analyserna indikerar också att inställningen har samband med socio-demografisk bakgrund, politiska förhållningssätt och framtidsoro för AI, automatisering och robotisering. Den negativa inställningen återfinns i samtliga grupper. Det är dessutom så att det snarare är graden av negativ inställning som varierar mellan grupper än inställningen som sådan. Med dessa resultat framträder en möjlig spänning mellan utvecklingen inom myndigheter och medborgarnas inställning till automatiserat beslutsfattande.
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| 7. |
- Garcia, Fredrik, 1986-
(author)
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Lokal demokrati på distans : vem tar ordet när fullmäktige blir digitala?
- 2022
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Licentiate thesis (other academic/artistic)abstract
- This licentiate thesis studies the differences between analogue and digital council meetings in how they are organized and how speaking times are distributed between men and women, and hard and soft issues. The study is based on Swedish municipal council meetings, which share similar features with national parliamentary meetings and seek legitimacy through meetings and debate. Perspectives on meeting sites and components are combined with a time perspective on parliamentary activity, where women's representation and formal meeting procedures are set in focus. By studying video recordings of six council meetings in three municipalities, time is used to measure components of three analogue and three digital meetings. Measures of relative speaking time or speech duration are constructed and applied to meeting structure and how women and men spend their speaking time. Findings indicate that the roles of meeting secretaries and chairmen changed when faced with new digital challenges. The meeting formality decreased in the digital meetings, which is in line with previous research. Women generally accounted for a smaller proportion of speaking time in relation to their numerical representation. They spent more of their speaking time debating soft issues, such as social care, while men spent more of their speaking time debating hard issues, such as economy and infrastructure. The findings are in line with previous research on the policy areas with which women and men most engage. In the digital meetings, differences between men and women where still observed, but less noticeable. This could be interpreted as the digital format having potential benefits for women's representation in certain circumstances. The findings have implications for the understanding on how digital parliamentary meetings strive to create legitimacy. However, more research is needed to be able to generalize beyond the specific context of this study and to understand the mechanisms that can explain differences between men's and women's speaking time. The contribution of the thesis lies primarily in the development of a new method for measuring speaking time which, in relation to previous research, presents greater robustness from a reliability and validity perspective.
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| 8. |
- Glaas, Erik, 1981-, et al.
(author)
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Disentangling municipal capacities for citizen participation in transformative climate adaptation
- 2022
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In: Environmental Policy and Governance. - : Wiley Periodicals Inc. - 1756-932X .- 1756-9338. ; 32:3, s. 179-191
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Journal article (peer-reviewed)abstract
- Transformative adaptation is described as decisive to mitigating risks and to seizing opportunities from a changing climate, requiring new ways of governing, planning and collaborating, alongside technical innovations. Building municipal capacities for citizen participation in adaptation is important to enabling such transformational changes but remains challenging. By applying capacities distilled from the literature on Urban Transformative Capacity and Participatory Climate Governance in a Swedish municipal case, this study aims to disentangle key limits for, and innovations to strengthen, local capacities for citizen participation in transformative climate adaptation. Interviews with municipal officials, focus groups with citizens, and document analyses were employed to analyse how climate adaptation and citizen participation are governed, and how these policy areas are interacting and could be bridged. The study points at conditions that foremost prevent bridging established policies and practices on adaptation and citizen participation, stemming from the different logics and distribution of responsibility within, and lacking collaboration between, these separated policy areas. The analysis concludes that potential ways to enable citizen participation in adaptation involve: broadening the geographical boundaries of deliberations; redefining the target groups for participation; co-designing participation targets, approaches and evaluation; and developing new ways to analyse and act on the patterns in the citizen inputs received.
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| 9. |
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| 10. |
- Jansson, Ann, 1993-, et al.
(author)
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Symbiosis governance as useful for exploring sustainability and digital solutions in public sector?
- 2020
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Conference paper (other academic/artistic)abstract
- In this paper we discuss how we can contribute to research and practice in what is known as industrial symbiosis by developing the concept symbiosis governance that aims at exploring sustainability and digital solutions in public sector. We focus on digitalization in Swedish municipalities, specifically on how digital services known as part of the sharing economy can be harnessed for fulfilling obligations and deliver welfare services to residents. The paper takes a controversy around the digital application TippTapp in Stockholm municipality as a starting point since it highlights how innovative ways of organizing everyday activities, like waste management, with digital solutions can be objected (and even deemed illegitimate) in a Swedish municipality. This paper engages with three areas of application where we will work in a research project: school buses, home care and waste management that are core activities in Swedish municipalities and where digital innovations possibly can be used. The discussion is done in relation to the policy expressed by the Swedish government that Sweden should become best in the world at harnessing the possibilities of digitalization, and how this can be done at municipal levels, particularly as previous research has shown that local leaders and politicians are grappling with digitalization and tend to express rather low digital maturity. The paper is based on a conceptual discussion about digital solutions in public sector.
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