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- Berling, Clas, et al.
(author)
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Deploying Goals and Measuring Efficiency in an Academic Organisation. A Pilot Study
- 2000
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In: Proceedings of the 3rd International Conference on Building People and Organizational Excellence. ; , s. 342-346
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Conference paper (peer-reviewed)abstract
- In many organizations it is considered of vital importance to translate its vision and strategy into objectives, to determine the best means of achieving these and to review the results – with participation from all members, from management to shop floor. The objective of this study was to make a first test of a method that could be applied for verbalizing and communicating a common vision and identify critical objectives concentrating on nonfinancial measures in an academic research organization. Being a rather heterogeneous multidisciplinary centre the focus was on critical issues, which could promote organizational alignment. Three different systems that could be applicable were identified: Balanced Scorecard, hoshin kanri and ProMES. A design team was formed to formulate objectives and measurements. They found that it was a far from easy task to identify relevant objectives for the organization and especially to establish their different importance. The discussions led to a more common view and agreement about issues that had to be given more attention.
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- Dahlgaard, Jens J., et al.
(author)
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Excellence in Leadership
- 2004
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In: Proceedings of the 4th Int. Conference CEE Countries.
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Conference paper (peer-reviewed)
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- Dahlgaard, Jens J., et al.
(author)
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Leadership Excellence
- 2004
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In: Proceedings of the Turkish National Congress in Quality Management.
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Conference paper (peer-reviewed)
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- Dahlgaard Park, Su Mi, 1960-, et al.
(author)
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The Human Dimension : Critical to systainable quality
- 2003
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In: Quality into the 21st century. - Milwaukee, Wisconsin : ASQ Quality Press. - 9780873896023 - 0873896025 ; , s. 72-103
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Book chapter (other academic/artistic)abstract
- Many companies that are achieving the most significant business results today, made a shift in focus from the management of quality in the twentieth century to the quality of management in the twenty-first century. The big difference is that these companies focus on quality as a fundamental organization and market-wide strategy for their company’s competitiveness.Quality into the 21st Century: Perspectives on Quality and Competitiveness for Sustained Performancefocuses on the call for a more expansive use of quality practices throughout business in the twenty-first century than in their original application in manufacturing. It also calls for a definitive emphasis on the use of quality principles throughout health care, education, technology, medicine and government. The editors complied a collection of papers that focus on the emerging themes in quality including social values, privacy, security, and software quality.
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