| 1. |
- Petersson, Jesper, 1974
(author)
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Medicine At A Distance In Sweden: Spatiotemporal Matters In Accomplishing Working Telemedicine
- 2011
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In: Science Studies. - 0786-3012. ; 24:2, s. 43-62
-
Journal article (peer-reviewed)abstract
- This paper examines the accomplishment of making technology work, using the discourse around telemedicine in Swedish healthcare during 1994-2003. The paper will compare four projects launched in the mid-1990s and policymakers’ visions of healthcare through telemedicine. I will employ a sociotechnical approach developed within Actor-Network Theory that understands functioning technology not as something intrinsic but as an outcome of an ongoing process of negotiations. In the paper, I will extend the sociotechnical approach of what constitutes working technology to include spatiotemporal matters. I will also approach the closely related issue of space that has become a concern of Actor-Network Theory scholars interested in the accomplishment and continued workings of technology as it travels. In this discussion, an emphasis on fixed relations (network space) has been challenged by investigations into changing relations (fluid space). This paper suggests that in order to travel well, technology must be both fixed and fluid.⁰
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| 2. |
- Berbyuk Lindström, Nataliya, 1978, et al.
(author)
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“Just Google Translate It!” ICT Use of Migrant IT professionals for Mitigating Workplace Integration Challenges
- 2022
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In: AMCIS (Americas Conference on Information Systems), Minneapolis, MI, August 10-14.
-
Conference paper (peer-reviewed)abstract
- IT professionals represent a growing group of highly educated migrants in different countries, yet research on their workplace integration is scarce. Applying a combined theoretical framework of Hofstede's culture dimensions and functional theory of language approach, this paper addresses the research need in investigating how migrant IT professionals to Sweden integrate into the workplace and the role of ICTs in mitigating integration challenges. Fifteen (15) interviews with IT professionals from India and Pakistan were analyzed using Thematic Content Analysis. Results uncover migrants experiencing language barriers and cultural differences, which impede developing relationships with colleagues and career opportunities. Our findings indicate that although ICTs, primarily machine translation applications, are indispensable for supporting communication between migrants and locals, collegial support is still essential for managing intercultural interactions, contributing to migrants’ feelings of connectedness at work and a sense of belonging. Workplace inclusion and suggestions for practitioners are discussed.
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| 3. |
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| 4. |
- Cano-Viktorsson, Carlos, 1977-
(author)
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From Maps to Apps : Tracing the Organizational Responsiveness of an Early Multi-Modal Travel Planning Service
- 2015
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In: The Journal of urban technology. - London : Taylor & Francis. - 1063-0732 .- 1466-1853. ; 22:4, s. 87-101
-
Journal article (peer-reviewed)abstract
- An Internet-based system for informing on multimodal travel planning (several modes of transportation) was introduced in Stockholm, Sweden in October 2000 in the form of a web page called trafiken.nu. The web page has a historical value of being one of the first attempts in Europe, and possibly the world, at providing an ICT-based travel planning service geared towards facilitating sustainable travel to the general public. The aim of this article is to investigate the historical development of trafiken.nu in order to draw lessons on how to better provide for a public information service with a potential for facilitating sustainable travel planning. Findings from the study of trafiken.nu suggest that the organizations behind the service have been slow in adapting to shifting media technology practices on how to provide for information which has affected the uptake of the service. Lessons from the case study provide a basis for arguing that organizations attempting to implement public information services would benefit from finding a means of harnessing collective intelligence in order to provide for a more customizable and responsive service to the general public.
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| 5. |
-
Theoretical Information Studies : Information In The World
- 2020
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Editorial collection (peer-reviewed)abstract
- This is the first attempt to delineate the synthetic field of the theoretical study of information, treating information as the basic phenomenon on the fundamental level of the world, encompassing nature, technology, individuals and society. The exploration of information is done within Info-computational approaches, to natural and social phenomena such as Bioinformatics, Information Physics, Informational Chemistry, Computational Physics, Cognitive and Social sciences, with special emphasis on interdisciplinary, crossdisciplinary and transdisciplinary knowledge. The book presents results of collaboration across research fields within info-computational and info-structural frameworks, in attempt to better theoretically and conceptually capture the phenomenon of information and its dynamics (such as computation and communication), as they appear on different levels of organization, on different scales and in different contexts.
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| 6. |
- Asai, Ryoko
(author)
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Social Media Supporting Democratic Dialogue
- 2013
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In: Ambiguous Technologies. - Lisbon : Autónoma University. ; , s. 36-43
-
Conference paper (peer-reviewed)abstract
- The term of “social media” appears in newspapers and magazines everyday and the huge number of people use social media actively in daily life. Nowadays, in the highly Information and Communication Technology (ICT) developed country Japan, Japanese people enroll in social media and evolve a new way of communicating with others based on the “virtual” social distance between them. Among social media, Twitter has been focusing on its strong power as the tool for political change recent years. While Twitter has of-expressed problems as well as the “traditional” social media, it is characterized by the limited number of characters, strong propagation and optional reciprocity. Those characteristics stimulate people’s communication online and bring about opportunities for social interaction and democratic dialogue. On the other hand, in the deluge of information, we need to nurture skills to utilize critical and rational way of thinking through dialogue not only between others also between themselves internally. This study explores characteristics of social media and differences between “traditional” social media and Twitter, and how the difference affects people’s information behavior in Japan.
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| 7. |
- Lewis, Seth, 1978, et al.
(author)
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Big Data and Journalism: Epistemology, expertise, economics, and ethics
- 2015
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In: Digital Journalism. - : Informa UK Limited. - 2167-0811 .- 2167-082X. ; 3:3, s. 447-466
-
Journal article (peer-reviewed)abstract
- Big data is a social, cultural, and technological phenomenon—a complex amalgamation of digital data abundance, emerging analytic techniques, mythology about data-driven insights, and growing critique about the overall consequences of big-data practices for democracy and society. While media and communication scholars have begun to examine and theorize about big data in the context of media and public life broadly, what are the particular implications for journalism? This article introduces and applies four conceptual lenses—epistemology, expertise, economics, and ethics—to explore both contemporary and potential applications of big data for the professional logic and industrial production of journalism. These distinct yet inter-related conceptual approaches reveal how journalists and news media organizations are seeking to make sense of, act upon, and derive value from big data during a time of exploration in algorithms, computation, and quantification. In all, the developments of big data potentially have great meaning for journalism’s ways of knowing (epistemology) and doing (expertise), as well as its negotiation of value (economics) and values (ethics). Ultimately, this article outlines future directions for journalism studies research in the context of big data.
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| 8. |
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En brokig gemenskap
- 2017
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Editorial collection (other academic/artistic)abstract
- En brokig gemenskap presenterar huvudresultaten från 2016 års västsvenska SOM-undersökning. I fokus för undersökningen står Västra Götalands invånare och deras upplevelser av hur det är att leva och verka i Västsverige. Titeln knyter an till de resultat och analyser som redovisas i boken, men också till de likheter och olikheter som präglar gemenskapen i Västra Götalands olika delar. Några av de frågor som analyseras är medborgarnas bedömningar av regional och kommunal service, erfarenheter av arbetsliv och upplevelser av mångkultur. Kulturvanor, medborgaraktivism och cirkulär ekonomi är andra områden som ligger i bokens blickfång. Flera kapitel innehåller jämförelser med tidigare års västsvenska SOM-undersökningar och med de nationella SOM-undersökningarna. I En brokig gemenskap, den 71:a forskarantologin från SOM-institutet, bidrar forskare från olika discipliner vid Göteborgs universitet och Högskolan i Borås med analyser av det västsvenska samhället. Boken innehåller också en metod- dokumentation av 2016 års västsvenska SOM-undersökning.
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| 9. |
- Viktorelius, Martin, et al.
(author)
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Automation and the imbrication of human and material agency : A sociomaterial perspective
- 2021
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In: International journal of human-computer studies. - London : Elsevier. - 1071-5819 .- 1095-9300. ; 145, s. 1-11
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Journal article (peer-reviewed)abstract
- Automation is projected to transform many industries and work domains and enable both increased levels of safety and efficiency by reallocating many of the functions traditionally performed by operators. However, research on the relation between automation and work practice is lagging and needs to be further explored in order to ground the debate and design of automated work on a sound empirical basis reflecting work in actual organizational settings. In particular, research is needed that offers rich naturalistic representations of human automation interaction that accounts for the mutual shaping of human and material agency over time. The ethnographic workplace study reported in this paper draws on the sociomaterial practice perspective and on the theory of imbrication to analyze a case in which an automatic speed regulation system was installed onboard five large passenger ferries in order to improve the energy efficiency of the execution of voyages. The results show how the adoption, appropriation and use of automated technologies is inextricable from the local patterns of social interaction and collaboration. The study contributes with a deeper understanding of the relation and entanglement of the social and technological elements in human automation interaction.
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| 10. |
- Grünloh, Christiane, 1980-, et al.
(author)
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"why do they need to check me?" patient participation through ehealth and the doctor-patient relationship : Qualitative study
- 2018
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In: Journal of Medical Internet Research. - : J M I R Publications, Inc.. - 1438-8871. ; 20:1
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Journal article (peer-reviewed)abstract
- Background: Roles in the doctor-patient relationship are changing and patient participation in health care is increasingly emphasized. Electronic health (eHealth) services such as patient accessible electronic health records (PAEHRs) have been implemented to support patient participation. Little is known about practical use of PAEHR and its effect on roles of doctors and patients. Objective: This qualitative study aimed to investigate how physicians view the idea of patient participation, in particular in relation to the PAEHR system. Hereby, the paper aims to contribute to a deeper understanding of physicians' constructions of PAEHR, roles in the doctor-patient relationship, and levels and limits of involvement. Methods: A total of 12 semistructured interviews were conducted with physicians in different fields. Interviews were transcribed, translated, and a theoretically informed thematic analysis was performed. Results: Two important aspects were identified that are related to the doctor-patient relationship: roles and involvement. The physicians viewed their role as being the ones to take on the responsibility, determining treatment options, and to be someone who should be trusted. In relation to the patient's role, lack of skills (technical or regarding medical jargon), motives to read, and patients' characteristics were aspects identified in the interviews. Patients were often referred to as static entities disregarding their potential to develop skills and knowledge over time. Involvement captures aspects that support or hinder patients to take an active role in their care. Conclusions: Literature of at least two decades suggests an overall agreement that the paternalistic approach in health care is inappropriate, and a collaborative process with patients should be adopted. Although the physicians in this study stated that they, in principle, were in favor of patient participation, the analysis found little support in their descriptions of their daily practice that participation is actualized. As seen from the results, paternalistic practices are still present, even if professionals might not be aware of this. This can create a conflict between patients who strive to become more informed and their questions being interpreted as signs of critique and mistrust toward the physician. We thus believe that the full potential of PAEHRs is not reached yet and argue that the concept of patient empowerment is problematic as it triggers an interpretation of "power" in health care as a zero-sum, which is not helpful for the maintenance of the relationship between the actors. Patient involvement is often discussed merely in relation to decision making; however, this study emphasizes the need to include also sensemaking and learning activities. This would provide an alternative understanding of patients asking questions, not in terms of "monitoring the doctor" but to make sense of the situation.
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| 11. |
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| 12. |
- Geissinger, Andrea, et al.
(author)
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Assessing user perceptions of the interplay between the sharing, access, platform and community- based economies
- 2020
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In: Information Technology and People. - : Emerald Group Publishing Limited. - 0959-3845 .- 1758-5813. ; 33:3, s. 1037-1051
-
Journal article (peer-reviewed)abstract
- Purpose: Digitally intermediated peer-to-peer exchanges have accelerated in occurrence, and as a consequence, they have introduced an increased pluralism of connotations. Accordingly, this paper aims to assess user perceptions of the interplay between the sharing, access, platform, and community-based economies.Design/methodology/approach: The sharing, access, platform, and community-based economies have been systematically tracked in the social media landscape using Social Media Analytics (SMA). In doing so, a total material of 62,855 publicly posted user-generated content concerning the four respective economies were collected and analyzed.Findings: Even though the sharing economy has been conceptually argued to be interlinked with the access, platform, and community-based economies, the empirical results of the study do not validate this interlinkage. Instead, the results regarding user perceptions in social media show that the sharing, access, platform, and community-based economies manifest as clearly separated.Originality/value: This paper contributes to existing literature by offering an empirical validation, as well as an in-depth understanding, of the sharing economy's interlinkage to other economies, along with the extent to which the overlaps between these economies manifest in social media.
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| 13. |
- Gustafsson, Susanne, et al.
(author)
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Evaluation of an interactive showroom to increase general knowledge about welfare technology and its potential in municipal care settings
- 2020
-
In: Scandinavian Journal of Occupational Therapy. - : Taylor & Francis. - 1103-8128 .- 1651-2014. ; 27:8, s. 591-600
-
Journal article (peer-reviewed)abstract
- Background: Welfare Technology (WT) can promote participation in activity. Thus, initiatives to support the implementation of WT products and services in municipality care settings needs to be developed and evaluated to benefit end-users. Objective: To evaluate an interactive showroom of WT. Material and method: Municipal employees (n = 217) filled in a questionnaire before and after they visited an interactive showroom of WT. Findings: The number of participants confirming WT’s potential to contribute to municipal operation areas increased in seven out of eight areas after their visits (p < 0.05). A statistically significant increase was also found regarding general knowledge of and confidence in WT and its potential value. Conclusion: A visit to the interactive showroom increased the perceived general knowledge and appreciated value of WT. The perception of the possibility of implementing WT in various municipal operation areas also increased, which may contribute to the implementation of WT in municipal care settings.
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| 14. |
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| 15. |
- Appelgren, Ester, et al.
(author)
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The media consumers’ conscious and unconscious choices : a key to understanding the news media consumption of tomorrow
- 2014
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In: Colloque International Communication Électronique Cultures et Identités, 11, 12 & 13 juin 2014. - : The IUT of Le Havre : Information-Communication Department CIRTAI IDEES (UMR6228). ; , s. 1-8, s. 521-528
-
Conference paper (peer-reviewed)abstract
- The digital society of today is dramatically different than that of a decade ago. During the past decades computers have gone from being clearly visible and at the center of attention to becoming an integrated and omnipresent part of our everyday lives. Today, individuals are catching up on a reality where homes, workplaces and society to a large extent consist of microprocessors that collect, analyze and present information. With regards to news and information sharing, it may seem that the users, thanks to greater ability to choose content, hold the upper hand in this process. However, since these data are constantly collected and analyzed for various purposes by companies, for example in the media industry, the users’ choices may not be as unconditional as they may think they are. Using the Swedish media market as an example, this exploratory paper discusses the interdependency between people’s choices and the market-driven choices made by the media industry in relation to news, and the impact these choices may have on media consumption and the media market.
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| 16. |
- Uusimäki, Liisa, 1959, et al.
(author)
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VET Education for Sustainable Development in Sweden.
- 2024
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In: Ametller, J., Asikainen, E., Gual Oliva, M., & Němejc, K. Eds. (2024) Teacher Training for Education for Sustainable Development: Developing a Shared Competence Framework.. - Prague, Czech Republic : Czech University of Life Sciences.
-
Book chapter (peer-reviewed)abstract
- The book “Teacher Training for Education for Sustainable Development: Developing a Shared Competence Framework” is tangible evidence of the collaborative efforts of committed researchers, educators and policy makers who are striving to improve the quality of teacher education for sustainable development. This work crystallizes valuable insights gained from in-depth research, workshops and interviews conducted in five collaborating countries, and lays the foundation for a unified competency framework that crosses borders and strengthens the global dialogue on education.
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| 17. |
- Bashitialshaer, Raed, et al.
(author)
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Obstacles to Applying Electronic Exams amidst the COVID-19 Pandemic : An Exploratory Study in the Palestinian Universities in Gaza
- 2021
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In: Information. - : MDPI. - 2078-2489. ; 12:6
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Journal article (peer-reviewed)abstract
- In the context of the COVID-19 pandemic, we aim to identify and understand the obstacles and barriers in applying electronic exams successfully in the process of distance education. We followed an exploratory descriptive approach through a questionnaire (one general, open question) with a sample of university teachers and students in four of the largest universities Palestinian in Gaza. A total of 152 were returned from 300 distributed questionnaires. The results indicate that the university teachers and students faced 13 obstacles, of which 9 were shown to be shared between teachers and students, with a significant agreement in the regression analysis. Several of the obstacles perceived by respondents are in line with the literature and can be addressed by improved examination design, training, and preparation, or use of suitable software. Other obstacles related to infrastructure issues, leading to frequent power outages and unreliable internet access. Difficult living conditions in students’ homes and disparities in access to suitable devices or the internet make social equity in connection with high-stakes examinations a major concern. Some recommendations and suggestions are listed at the end of this study, considering local conditions in the Gaza governorates.
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| 18. |
- Kuenen, Stoffel, 1975-
(author)
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Aesthetics of being together
- 2018
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Doctoral thesis (other academic/artistic)abstract
- Design deals with matters of aesthetics. Historically, aesthetics in industrial design refers to the designed artifact: aesthetics of objects. When designed artifacts include digital technologies, aesthetics in design refers to what happens between people and artifacts as well: aesthetics of interaction. Now that these artifacts increasingly mediate our social lives, what aesthetics in design quite obviously also refers to, is what happens between people.This dissertation proposes an aesthetic of being together, as a necessary addition to current notions of aesthetics in interaction design practice, when it engages with digital systems that are part of people’s social life. It does not answer the question what Aesthetics is in general, instead it examines the work that particular notions of aesthetics do in interaction design practice.The practice based design research assembled in this dissertation starts from current notions of aesthetics in interaction design to explore the social experiences that mediated interactions between groups of people offer. What I found, through designing digital systems, is that current notions of aesthetics in interaction design are not conducive to addressing the kind of social experience people have with such systems. On the contrary, current notions actually inhibit interaction design to approach any experiences that cannot in the first place be conceived of as useful in terms of instrumental task performance. Yet, being social is hardly like performing a task or using other people in that sense.An aesthetic of being together is a proposition of a different fundament for interaction design practice. In addition to referring to properties of things and qualities of interacting with things, it refers to the kind of relations that come to expression between people interacting with each other with these things. Consequently, interaction design needs to resolve basic issues in what it considers and brings to expression, i.e. people’s relations with things and people at the same time. This requires (re-) considering what the designed thing is, what interaction is about and what the role of design is in bringing those to expression.My work contributes to the field of interaction design research an example of how, through practice, fundamental issues can be addressed. By orienting one set of concepts, ways of working and objectives into a different design situation, tensions built up that exposed foundational issues with that frame of reference, while pointing to the different fundaments needed to enable design practice to engage such situations.The results of the practical experimentation led to the articulation of a series of structural mechanisms of mediating systems. These mechanisms provide material handles for interaction designers on how experiences of being present with others take shape. They configure the relations of artifacts and people in different ways than current notions of aesthetics afford. This theoretical investigation is then synthesised in the form of a new logic of expression for interaction design practice: an aesthetic of being together.
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| 19. |
- Jensen, Mikael, 1969
(author)
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Lärande och lärandeteorier - Om den intentionella människan
- 2016
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Book (other academic/artistic)abstract
- Mänskligt lärande är ett komplext fenomen. Det påverkas av såväl mentala/individrelaterade faktorer som interaktiva/sociala faktorer. Den här boken försöker integrera dessa olika perspektiv på lärande som annars brukar ställas emot varandra. Det är berättelsen om människan som en social och kognitiv varelse. I boken drivs tesen om den intentionella lärande människan. Lärande och lärandeteorier presenterar lärandeteorier från olika perspektiv och historiska perioder. Några viktiga kärnbegrepp i boken är: intentioner, social kognition, motivation, minne och kunskap, kommunikation, återkoppling, grupper och organisationer samt kulturella faktorer. Men den diskuterar även mindre vanliga teman såsom transfer, kreativitet, personlighetsdrag, tillit, nätverk och kunskapsdelande.
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| 20. |
- Berbyuk Lindström, Nataliya, 1978, et al.
(author)
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Who are Metrics Team’s Stakeholders, What Do They Expect, and How to Communicate with Them? Conducting Stakeholder Mapping with Focus on Communication in Agile Software Development Organization
- 2022
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In: International Conference on Information Systems (ICIS), SIGITPROJMGMT 17th International Research Workshop on Information Technology Project Management, Copenhagen, December 10, 2022-01-01.
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Conference paper (peer-reviewed)abstract
- As an increasing number of organizations create metrics teams, conducting stakeholder mapping is pivotal for identifying and analyzing metrics stakeholders’ expectations for reducing the risks of miscommunication and project failure. Further, though team-stakeholder communication is essential for successful collaboration, few studies focus on it in software measurement context. This case study seeks to identify and analyze metrics team’s stakeholders, with a special focus on communication challenges in team-stakeholder contacts. Inspired by Bryson's Basic Stakeholder Analysis Techniques and Mitchell, Agle, and Wood's theoretical model for stakeholder identification, a stakeholder mapping exercise was conducted using interactive workshops and follow-up interviews with 16 metrics team members and their stakeholders. The results illustrate the complexity of identifying stakeholders in agile organizations, the importance of developing a metrics culture, and enhancing transparency in team-stakeholder communication. The study aims to contribute to the development of stakeholder theory and offers insights into communication in software engineering context.
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| 21. |
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| 22. |
- Dafgård, Lena, 1958
(author)
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Digital Distance Education – A Longitudinal Exploration of Video Technology
- 2020
-
Doctoral thesis (other academic/artistic)abstract
- The context of this thesis is digital distance education. Distance education has developed from correspondence courses, based on letters sent by mail between student and teacher, to digital distance education with interactive video classes from anywhere, as long as a computer/tablet/smartphone and an Internet connection are available. The development of technology, particularly with the introduction of the Internet, has completely changed the possibilities for teaching, learning, interaction, and communication at a distance. Many technologies can be used in distance education, but this thesis aims to: Better understand the possibilities and limitations of video in digital distance higher education. The research has three elements of analysis: 1) video technology, 2) distance courses, and 3) distance teachers. Each allows a focus on how distance courses with video are designed and on teachers’ perspectives on the use of video in distance education. The first focus on course design is examined through two research questions. RQ1 asks, How is digital video used in distance higher education? When teachers design distance courses with digital video; a) which categories of video are used or not used? b) how much are these categories used? c) why are they used or not used? And d) how are they used? Complementing RQ1, RQ2 asks, How do course designers respond to the possibilities and limitations of video for distance higher education? Addressing the second focus of the thesis on teacher perspectives, RQ3 asks, What are the teacher’s attitudes and perceptions about the use of digital video in distance higher education? With a comprehensive literature review as a foundation, the results of this thesis include a classification system with two main categories; recorded and live video that is developed and used to orient an empirical investigation. The data for this investigation was collected through a national web-based questionnaire. Then, based on the survey, a specific higher education institution was selected for an interview study with teachers using video conferencing in distance courses in Teacher education. Interaction and communication are central concepts in this thesis, and the analytical lens combines the socio-cultural perspective and the theory of affordances. The results indicate that across types, video is mostly used as a supplement to other resources. Further, a correspondence is found concerning, on the one hand, teachers’ experience of distance education and participation in in-service training, and on the other hand, their use of video in teaching. In general, the most reported reasons why teachers do not use video are that it does not bring anything and takes too much time. Many of the constraints that teachers perceive are related to time; e.g. competition between an ambition to teach according to a student-centred approach but also a strong feeling of responsibility of delivering content to students. The technology of video has the affordances of mediating a teaching and learning environment similar to the one in the classroom, but conditions such as large groups or many students and the difficulty of perceiving non-verbal signals through video, affect the communication situation negatively and reduce possibilities of interaction. As a systematic study investigating the mainstream use of technology and media, this thesis contrasts with many other studies, which are often relatively small and local in nature, conducted by enthusiastic teachers investigating the use of one specific technology. The results show how the mainstream use of technologies such as video change conditions for distance teaching and influence how we think and interact with others and our environment.
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| 23. |
- Holstein, Tobias, et al.
(author)
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Real-world ethics for self-driving cars
- 2020
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In: Proceedings - 2020 ACM/IEEE 42nd International Conference on Software Engineering: Companion, ICSE-Companion 2020. - New York, NY, USA : IEEE Computer Society. - 9781450371223 ; , s. 328-329, s. 328-329
-
Conference paper (peer-reviewed)abstract
- Ethical and social problems of the emerging technology of selfdriving cars can best be addressed through an applied engineeringethical approach. However, currently social and ethical problemsare typically being presented in terms of an idealized unsolvabledecision-making problem, the so-called Trolley Problem. Instead,we propose that ethical analysis should focus on the study of ethicsof complex real-world engineering problems. As software plays acrucial role in the control of self-driving cars, software engineeringsolutions should handle actual ethical and social considerations. Wetake a closer look at the regulative instruments, standards, design,and implementations of components, systems, and services and wepresent practical social and ethical challenges that must be met inthe ecology of the socio-technological system of self-driving carswhich implies novel expectations for software engineering in theautomotive industry.
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| 24. |
- Patrignani, Norberto, et al.
(author)
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Slow Tech : The bridge between computer ethics and business ethics
- 2014
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In: Proceedings 11th International Conference on human Choice and computers, HC11, 2014. - Berlin/Heidelberg : Springer Berlin/Heidelberg. - 9783662442074 ; , s. 92-106
-
Conference paper (peer-reviewed)abstract
- This paper addresses the difficult task of implementing the concept of Slow Tech, that is,information and communication technology (ICT) that is good, clean and fair, in a businessenvironment. It investigates the democratic, environmental, and social challenges currently facingICT vendors. More specifically, it examines the opportunities available for these companies to useSlow Tech as a bridging mechanism between their Computer Ethics and their Business Ethicsstrategies, based on Corporate Social Responsibility. Last but not least, it highlights what some"next step" questions for further investigation and implementation might be and the challenges ofimplementing these.
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| 25. |
- Jarlbrink, Johan, docent, 1978-, et al.
(author)
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From Big Bang to Big Data : A History of the Media
- 2023
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Book (peer-reviewed)abstract
- More than just newspapers, television, and social networks, media are the means by which any information is communicated, from cosmic radiation traces to medieval church bells to modern identity documents. Cultures are held together as much by bookkeeping and records as they are by stories and myths. From Big Bang to Big Data is a long history of the media – how it has been established, used, and transformed from the beginning of recorded time until the present. It is not primarily a story of revolutions and innovations, but of continuities and overlaps that reveal surprising patterns across history. Many media were invented as ways to store and share information, and many have served as powerful tools for administration and control. The concerns raised about media today, whether about privacy, piracy, or anxieties over declining cultural standards, preoccupied earlier generations too. In a playful style, accompanied by more than one hundred illustrations, the authors show us how every society has been a media society in its own way. From antique graffiti to last year’s viral YouTube clip, the past is only approachable through media. From Big Bang to Big Data provides a new way of thinking about media in history – and about human societies past and present.
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| 26. |
- Dodig Crnkovic, Gordana, 1955, et al.
(author)
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Philosophy and Methodology of Information: The Study of Information in the Transdisciplinary Perspective
- 2019
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In: Philosophy And Methodology Of Information: The Study Of Information In The Transdisciplinary Perspective. - Singapore : WORLD SCIENTIFIC. - 9789813277526
-
Book (other academic/artistic)abstract
- The book gives up-to-date, multi-aspect exposition of the philosophy and methodology of information, and related areas within the nascent field of the study of information. It presents the most recent achievements, ideas and opinions of leading researchers in this domain, as well as from physicists, biologists and social scientists. Collaboration of researchers from different areas and fields opens new perspectives for the understanding of information essential in the innovative development of science, technology and society. The book is meant for readers conducting research into any aspect of information, information society and information technology. The ideas presented give new insights for those who develop or implement scientific, technological or social applications. They are especially for those who are participating in setting the goals for science in general and sciences of information in particular.
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| 27. |
- Grünloh, Christiane, et al.
(author)
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Using Critical Incidents in Workshops to Inform eHealth Design
- 2017
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In: Human-Computer Interaction - INTERACT 2017. - Cham : Springer. - 9783319677439 - 9783319677446 ; , s. 364-373
-
Conference paper (peer-reviewed)abstract
- Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients’ real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users’ needs and issues for designers.
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| 28. |
- Nyblom, Åsa, et al.
(author)
-
Travel information services and travel planning practice : Changing the horizon of assistance
-
In: International Journal of Sustainable Transportation. - 1556-8318 .- 1556-8334.
-
Journal article (other academic/artistic)abstract
- Recent decades have seen rapid growth in ICT services relating to transportation. Different types of travel information services have been proposed as a means to decrease the environmental impacts of transportation through behavioural change. However, empirical evidence shows that travel planning is a fragmented, distributed and fluid process that is not as enclosed in time and space or delimited in content, as existing ICT services for travel planning would imply, despite smart and mobile solutions. This paper examines the role of planning and coordination in the travel choices of everyday life and the time horizons and decisions that are part of current travel planning services. It also considers how travel information services of tomorrow, linked with other ICT services, could be designed to stretch the horizon of assistance, in order to better support travel planning processes in everyday life. Finally, it critically discusses the role of travel information services and ICT in the work of achieving more sustainable mobility.
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| 29. |
- Cano-Viktorsson, Carlos, 1977-
(author)
-
From Vision to Transition : Exploring the Potential for Public Information Services to Facilitate Sustainable Urban Transport
- 2014
-
Licentiate thesis (other academic/artistic)abstract
- Background: Policy initiatives to promote sustainable travel through the use of Internet based public information systems have increased during the last decade. Stockholm, in being one of the first cities in Europe to implement an Internet based service for facilitating sustainable travel is believed to be a good candidate for an analysis of key issues for developing sustainable travel planning services to the public.Aim: This thesis investigates the past development of two Stockholm based public information systems and their services in order to draw lessons on how to better provide for a public information service geared towards facilitating environmentally sustainable travel planning through information and communications technology. The overall goal of the thesis is to contribute to an understanding on how to better design and manage current and future attempts at facilitating sustainable travel planning services based on historical case studies.Approach: The thesis draws ideas from the concept of organizational responsiveness – an organization’s ability to listen, understand and respond to demands put to it by its internal and external stakeholders – in order to depict how well or not the two public information systems and their owners have adapted to established norms and values of their surroundings.Results: Overall, the findings from the historical case studies suggest that organizations attempting to provide sustainable travel planning to the public need to design and manage their systems in such a way that it responds to shifting demands on how to provide for information. Implementing and embedding new technologies involves complex processes of change both at the micro level – for users and practitioners of the service – and at the meso level for the involved public service organizations themselves. This condition requires a contextualist framework to analyze and understand organizational, contextual and cultural issues involved in the adoption of new technologies and procedures.Conclusions: The thesis concludes with a discussion on how the findings from the historical case studies may provide lessons for both current and future attempts at providing public information systems geared towards facilitating environmentally sustainable travel planning to the public. Historical examples and issues concerning collective intelligence and peer to peer based forms of designing, producing and supervising public information services identified throughout the study are looked upon and discussed in terms of their possible role in increasing the potential for public information services to facilitate sustainable urban transport.
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| 30. |
- Mitra, Amit, et al.
(author)
-
Narratives of integration: Liminality in migrant acculturation through social media
- 2019
-
In: Technological forecasting & social change. - : Elsevier. - 0040-1625 .- 1873-5509. ; 145, s. 474-480
-
Journal article (peer-reviewed)abstract
- Migrant integration is a long drawn out process requiring synergies with various dimensions of life, rhyming with those of the host country. In this paper, we attempt to deconstruct the digital narratives of migrants to explore how they may lead to a meaningful assessment of their acculturation and consequent integration in their host societies'. Drawing on acculturation theory as a lens, we argue that migrants' use of social media creates a liminality that is synonymous to ambiguity and disorientation that may diminish through a composite adaptation of acculturation and ethnic identity. Our data evidence on social media use among migrants domiciled in major cities in Sweden suggest that social media-based interaction of migrants is not encouraging integration, while their digital proclivities tend to define their narratives of online ethnicity and their physical realities. Implications for migrant integration are presented.
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| 31. |
- Lundälv, Jörgen, 1966
(author)
-
Personligt ansvar viktigt
- 2015
-
In: Arbetsterapeuten. Tidskrift för Sveriges arbetsterapeuter. ; :3, s. 38-39
-
Other publication (other academic/artistic)abstract
- Jörgen Lundälv intervjuad i reportage. Reportaget är skrivet av journalisten Linda Swartz vid tid Arbetsterapeuten. Tidskrift för Sveriges arbetsterapeuter.
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| 32. |
- Whitehouse, Diane, et al.
(author)
-
Computers, time and speed : Five slow tech case studies
- 2014
-
In: ICT and society. - Berlin/Heidelberg : Springer Berlin/Heidelberg. - 9783662442074 ; , s. 122-135
-
Conference paper (peer-reviewed)abstract
- This chapter examines briefly the notions of time and speed. It introduces the notion of Slow Tech:information technology that is good, clean and fair, and places an especial emphasis on technologythat is clean. This chapter does not delve deep into the Slow Tech concept. Rather, it highlights a setof arguments about why speed is not always important or necessary. People are now increasinglybeginning to think about much longer periods and phases that may extend at least as long as theexistence of human beings on the globe. As illustrations, the chapter explores five specific casestudies. Each comes from a different location, yet all describe global implications and challenges.One example is in fact a mathematical model. Two sites, in sympathy with the location of theHuman Choice and Computing 11 (HCC11) conference, are from Scandinavia – one from Onkalo,Finland, and a second from Svalbard, a northern Norwegian island. A further two cases are from theUnited States of America. The logic behind these five case studies strengthens the arguments aboutwhy − with the support of the Slow Tech concept − it is increasingly important for society and itsmany stakeholders to question the current information and communication technology (ICT)obsession with speed and rethink the relationships between society and technology.
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| 33. |
- Larsson, Stefan, et al.
(author)
-
Smart City Governance - AI Ethics in a Spatial Context : Select papers from 2021/2022
- 2022
-
Reports (pop. science, debate, etc.)abstract
- This brief anthology presents the basics of the interdisciplinary course called “Smart City Governance – AI Ethics in a Spatial Context”, given at Lund University. Furthermore, it includes three papers and a task written by students from the class of 2021/2022 in order to show examples of the topics possible to analyse when combining engineering students from programmes on data, ICT and land surveying with students from the humanities or social sciences.Head of course is Stefan Larsson, Associate Professor at the Department of Technology and Society at LTH, Lund University. As a socio-legal scholar and lawyer at a faculty of engineering, he leads a group studying governance and issues of trust and transparency with autonomous and AI-driven technologies in domains ranging from the public sector to consumer markets, medicine and social robotics.Laetitia Tanqueray is a Teaching Assistant on this course, and canvas coordinator. Laetitia holds bachelors’ in English Law and French Law and a master’s in Sociology of Law. She is a project assistant at the Department of Technology and Society at LTH, Lund University, investigating questions related to socio-legal robotics.
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| 34. |
- Hansson, Karin, et al.
(author)
-
“We passed the trust on” : Strategies for security in #MeToo activism in Sweden
- 2020
-
In: ECSCW 2019 - Proceedings of the 17th European Conference on Computer Supported Cooperative Work. - : European Society for Socially Embedded Technologies (EUSSET). - 2510-2591.
-
Conference paper (peer-reviewed)abstract
- The #metoo movement can serve as a case for how networked online environments can provide settings for the mobilization of social movements, while also entail serious risks for those involved. In Sweden, over hundred thousand people were engaged in activities against sexual harassments and abuse, where social media were used to collect testimonies and to draft and discuss petitions that were later published in print news media. While HCI research on trust focus on how people trust technical systems, the authorities behind the system, or the user generated data, trust between peers in vulnerable communities is less researched. In this study, based on semi-structured interviews and a survey that involved 62 organizers of the Swedish #metoo movement, we therefore look into the question of how a secure and supportive environment was achieved among participants despite the scale of the activism. The result shows how trust was aggregated over networks of technical systems, institutions, people, shared values and practices. The organizers of the petitions used tools and channels at their disposal such as e.g. already established social media contexts that enabled the #metoo petitions to be formed easily and spread quickly. Establishing a supportive culture based on recognition and shared values was central for the movement. However, when the activism was scaled up, strategies were used to increase security by clarifying rules and roles, limiting access to information, restricting access to groups, and limiting the scope of communication.
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| 35. |
- Cakici, Baki, 1984-
(author)
-
The Informed Gaze : On the Implications of ICT-Based Surveillance
- 2013
-
Doctoral thesis (other academic/artistic)abstract
- Information and communication technologies are not value-neutral. I examine two domains, public health surveillance and sustainability, in five papers covering: (i) the design and development of a software package for computer-assisted outbreak detection; (ii) a workflow for using simulation models to provide policy advice and a list of challenges for its practice; (iii) an analysis of design documents from three smart home projects presenting intersecting visions of sustainability; (iv) an analysis of EU-financed projects dealing with sustainability and ICT; (v) an analysis of the consequences of design choices when creating surveillance technologies. My contributions include three empirical studies of surveillance discourses where I identify the forms of action that are privileged and the values that are embedded into them. In these discourses, the presence of ICT entails increased surveillance, privileging technological expertise, and prioritising centralised forms of knowledge.
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| 36. |
- Berbyuk Lindström, Nataliya, 1978, et al.
(author)
-
The effectiveness of using online education technologies in times of cascading crises: digital transformation of Ukrainian higher education
- 2022
-
In: Act Sustainable Research Conference, 11-18/11, 2022, Gothenburg, Sweden.
-
Conference paper (other academic/artistic)abstract
- Higher education in Ukraine is passing its matriculation exam. For the third year in a row, Ukraine has been actively developing and deploying online education technologies as a response to external shocks. The initial trigger was the COVID-19 pandemic, which limited opportunities for face-to-face interactions. During the pandemic, Ukrainian universities created their own online education system by testing various online educational technologies. These technologies became a solid base for the restoration of the educational process in Ukrainian universities after the start of military hostilities in early 2022, connecting staff and students who had to leave their homes to protect their lives from a constant threat. Aim The aim of our research project “The effectiveness of using online education technologies in times of cascading crises” is to investigate the experienced impact of the Covid 19 pandemic and war on teaching and learning in Ukrainian higher education. Methodology In the project's first stage, we conducted forty semi-structured interviews with top management, research and teaching staff, and students from different parts of Ukraine about their experiences of using digital technologies for teaching and learning. The interviews have been transcribed, translated from Ukrainian/Russian into English, and analyzed using thematic content analysis. Key results/conclusions At the conference, we will present some preliminary results about the challenges and opportunities of using digital technologies in times of war, providing suggestions for improvement of online educational technologies used in crisis situations.
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| 37. |
- Törnberg, Petter, 1987
(author)
-
Worse than Complex
- 2017
-
Doctoral thesis (other academic/artistic)abstract
- This thesis engages with questions on the boundary between what has traditionally been understood as social and natural. The introductory essay contextualizes the specific contributions of the included papers, by noting and exploring a reinvigoration of "naturalism" (the notion of a continuity between the human realm and the rest of natural phenomena) under the banner of Complexity Science. This notion is put under explicit light, by revisiting the age-old question of naturalism and connecting ideas in complexity science with the work of e.g. Roy Bhaskar, Mario Bunge, William Wimsatt, and David Lane. A philosophical foundation for a complexity science of societal systems is thereby sketched, taking the form of an integrative and methodologically pluralist "complex realism". The first two papers provide a theoretical perspective on the distinction between social and natural: Paper I notes that societal systems combine two qualities that are commonly referred to as complexity and complicatedness into an emergent quality that we refer to as "wickedness", and that is fundamentally and irreducibly different from either quality in isolation. This explains the recalcitrance of societal systems to the powerful approaches that exist for dealing with both of these qualities in isolation, and implies that they indeed ought to be treated as a distinct class of systems. Paper II uses the plane spanned by complexity and complicatedness to categorize seven different system classes, providing a systematic perspective on the study of societal systems. The suggested approach to societal systems following from these conclusions is exemplified by three studies in different fields and empirical contexts. Paper III combines a number of theories that can be seen as responses to wickedness, in the form of evolutionary developmental theories and theories of societal change, to develop a synthetic theory for cultural evolution. Paper IV exemplifies how simulation can be integrated with social theory for the study of emergent effects in societal systems, contributing a network model to investigate how the structural properties of free social spaces impact the diffusion of collective mobilization. Paper V exemplifies how digital trace data analysis can be integrated with qualitative social science, by using topic modeling as a form of corpus map to aid critical discourse analysis, implying a view of formal methods as aids for qualitative exploration, rather than as part of a reductionist approach.
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| 38. |
- Bossetta, Michael, et al.
(author)
-
Gamification in Politics
- 2022
-
In: Elgar Encyclopedia of Technology and Politics. - 9781800374263 - 9781800374256 ; , s. 304-308
-
Book chapter (other academic/artistic)abstract
- Although gamification is a popular term, the concept has rarely been applied to political studies. Therefore, this chapter provides an overview of the key features of gamification and offers an adapted definition of gamification suited to the study of electoral politics. To help illustrate this definition, two examples of gamification from recent campaigns are discussed: the uCampaign mobile application and contests promoted on social media. In concluding, I suggest theoretical and methodological approaches to study gamification in politics moving forward.
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| 39. |
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| 40. |
- Serholt, Sofia, 1986, et al.
(author)
-
Trouble and Repair in Child–Robot Interaction: A Study of Complex Interactions With a Robot Tutee in a Primary School Classroom
- 2020
-
In: Frontiers in Robotics and AI. - : Frontiers Media SA. - 2296-9144. ; 7:46
-
Journal article (peer-reviewed)abstract
- Today, robots are studied and expected to be used in a range of social roles within classrooms. Yet, due to a number of limitations in social robots, robot interactions should be expected to occasionally suffer from troublesome situations and breakdowns. In this paper, we explore this issue by studying how children handle interaction trouble with a robot tutee in a classroom setting. The findings have implications not only for the design of robots, but also for evaluating their benefit in, and for, educational contexts. In this study, we conducted video analysis of children's group interactions with a robot tutee in a classroom setting, in order to explore the nature of these troubles in the wild. Within each group, children took turns acting as the primary interaction partner for the robot within the context of a mathematics game. Specifically, we examined what types of situations constitute trouble in these child–robot interactions, the strategies that individual children employ to cope with this trouble, as well as the strategies employed by other actors witnessing the trouble. By means of Interaction Analysis, we studied the video recordings of nine group interaction sessions (n = 33 children) in primary school grades 2 and 4. We found that sources of trouble related to the robot's social norm violations, which could be either active or passive. In terms of strategies, the children either persisted in their attempts at interacting with the robot by adapting their behavior in different ways, distanced themselves from the robot, or sought the help of present adults (i.e., a researcher in a teacher role, or an experimenter) or their peers (i.e., the child's classmates in each group). In terms of the witnessing actors, they addressed the trouble by providing guidance directed at the child interacting with the robot, or by intervening in the interaction. These findings reveal the unspoken rules by which children orient toward social robots, the complexities of child–robot interaction in the wild, and provide insights on children's perspectives and expectations of social robots in classroom contexts.
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| 41. |
- Berbyuk Lindström, Nataliya, 1978, et al.
(author)
-
Understanding Metrics Team-Stakeholder Communication in Agile Metrics Service Delivery
- 2021
-
In: APSEC (Asian Pacific Software Engineering conference), December 6-10, Taiwan-Virtual.. ; 2021-December, s. 401-409
-
Conference paper (peer-reviewed)abstract
- In this paper, we explore challenges in communication between metrics teams and stakeholders in metrics service delivery. Drawing on interviews and interactive workshops with team members and stakeholders at two different Swedish agile software development organizations, we identify interrelated challenges such as aligning expectations, prioritizing demands, providing regular feedback, and maintaining continuous dialogue, which influence team-stakeholder interaction, relationships and performance. Our study shows the importance of understanding communicative hurdles and provides suggestions for their mitigation, therefore meriting further empirical research.
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| 42. |
- Patrignani, Norberto, et al.
(author)
-
Slow tech : Towards good, clean and fair ICT
- 2013
-
In: The possibilities of ethical ICT. - Kolding : University of Southern Denmark. - 9788792646729 ; , s. 384-390
-
Conference paper (peer-reviewed)abstract
- Slow tech is a new way of looking at technology. It means designing and developingtechnologies that are ‘slow’, with the aim of being good, clean, and fair. It has, as anaspiration, the design and use of a new kind of information and communicationtechnologies (ICT): ICT that is human-centred, and that takes into account both thelimits of the planet and those of human beings. The focus of this reflection paper is onICT that speaks to the needs of the environment and society, and is thus implicitlyethical. It contributes towards promoting slow tech to an audience of computerprofessionals and computer end-users.
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| 43. |
- Whitehouse, Diane, et al.
(author)
-
From slow food to slow tech : A reflection paper
- 2013
-
In: ICT, society and human beings. - Prague : IADIS Press. - 9789728939915 ; , s. 141-145
-
Conference paper (peer-reviewed)abstract
- Increasing challenges are facing the information society, particularly in terms of its sustainability and continuity. Humanbeings are finding it more and more difficult to cope with the accelerating speed of information and communicationtechnologies (ICT). Society has been seduced by a rapid pace of development of ICT, progressively celebrated year onyear for its growing speed and power. This reflection paper proposes a new way of thinking about ICT in the future: aslower, more careful, more considered, and more ethical manner (a slow tech approach). It concentrates on the need forslow tech: ICT that is good, clean, and fair. It then provides some additional reflections on how such an approach couldbe developed further.
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| 44. |
- Viktorelius, Martin, 1987
(author)
-
Saving energy at sea: seafarers’ adoption, appropriation and enactment of technologies supporting energy efficiency
- 2020
-
Doctoral thesis (other academic/artistic)abstract
- The shipping industry is currently facing a major challenge related to environmental sustainability and energy efficiency. New regulations and ambitious international goals that aim at mitigating carbon-based emissions with 50 %, demands on profitability, along with a growing awareness about the climate change, has prompted the maritime sector to increasingly focus on how to improve energy efficiency and reduce fuel consumption in ship operations. This thesis aims at describing and understanding the challenges of improving energy efficiency seen from the lens of crew members’ work and to investigate the adoption, appropriation and use of particular technologies, purported to support energy efficiency in ship operation. Using an ethnographic approach and drawing on various practice-based concepts and theories such as communities of practice, activity theory and the imbrication of material and social agency, the four papers (I – IV) included in the thesis were based on extensive field studies in two shipping companies and onboard 11 passenger ferries. The empirical studies revealed that the introduction of new technologies and their subsequent incorporation in and change of established skills and practices is a complex social process depending on the knowing and learning of practitioners as well as their activities, meanings, identities and norms as developed and negotiated in specific settings over time. The thesis contributes to our general understanding of the situated process of adoption, appropriation and use of new technologies in the maritime domain and the sociomaterial nature of energy efficiency.
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| 45. |
- Karlsson, Michael, 1970-, et al.
(author)
-
Participatory journalism - the (r)evolution that wasn't. Content and user behavior in Sweden 2007-2013.
- 2015
-
In: Journal of Computer-Mediated Communication. - : Oxford University Press (OUP). - 1083-6101. ; 20:3, s. 295-311
-
Journal article (peer-reviewed)abstract
- A contemporary debate in media studies concerns participation and empowerment, and to what extent digital media shift power to the citizens. This study assesses the long-term viability of participatory journalism using Swedish content and user data. Inclusion of comments and blog-links on news sites increased from 2007 to 2010, and decreased rather dramatically from 2011 onward. Posting user comments or writing blogs have never been activities that have appealed to a majority of the Swedes. Participatory journalism seems to have decreasing value to producers and little appeal to users. A shift in how power is distributed in the public sphere is absent. This is not primarily a problem of reluctant producers but, more importantly, a lack of interest from users.
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| 46. |
- Viktorelius, Martin
(author)
-
Adoption and use of energy-monitoring technology in ship officers’ communities of practice
- 2020
-
In: Cognition, Technology & Work. - : Springer. - 1435-5558 .- 1435-5566. ; 22, s. 459-471
-
Journal article (peer-reviewed)abstract
- The paper offers an analysis of how an energy-monitoring system was implemented and eventually adopted by the crew members in a shipping company. It illustrates how the social process of enacting the system as a collaborative technology-in-practice, enabling a significant reduction in energy consumption, was contingent on the negotiation of meaning and mutual learning among crew members in their community of practice. The case study contributes to the literature on the relation between information technology, organization and energy efficiency by investigating the socially situated nature of technology implementation and work practice change. The findings’ implications for the role of information technology in improving energy efficiency in shipping are discussed.
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| 47. |
- Berbyuk Lindström, Nataliya, 1978, et al.
(author)
-
How to Succeed in Communicating Software Metrics in Organization?
- 2022
-
In: AMCIS (Americas Conference on Information Systems), Minneapolis, MI, August 10-14. - : AMCIS 2022 TREO 80.
-
Conference paper (peer-reviewed)abstract
- While software metrics are indispensable for quality assurance, using metrics in practice is complicated. Quality, productivity, speed, and efficiency are important factors to be considered in software development (Holmstrom et al. 2006; Svensson 2005). Measuring correct metrics and using them in the right and transparent way contributes to pushing development in a desirable direction, leading to achieving projected goals and outcomes (Staron and Meding 2018). On the other hand, tracking the wrong metrics, and failing to interpret and communicate them properly results in a stressful work environment, conflicts, distrust, lower engagement, and decreased productivity (de Sá Leitão Júnior 2018; Ellis et al. 1991; Staron 2012). To ensure proper and effective use of metrics in organizations, successful communication around metrics is essential (Lindström et al. 2021; Post et al. 2002; Staron and Meding 2015). The purpose of this study is to understand and improve communication about metrics in contexts of contemporary software development practice in organizations. This is achieved by identifying the bottlenecks in the process of communication around metrics and how to overcome them in practice. Drawing on 38 semi-structured interviews and interactive workshops with metrics teams members and stakeholders from three organizations, we identify three interrelated challenges including limited knowledge about metrics and lack of terminology, uncoordinated use of multiple communication channels, and sensitivity of metrics, which influence workplace communication, trust, and performance. Our study shows the importance of developing metrics terminology to ensure the development of a shared understanding of metrics. Further, raising awareness about the affordances such channels as dashboards, email, MS Teams meetings/chat, stand up meetings, reports, etc., commonly used in software organizations, and how they can be combined to successfully transfer information about metrics is essential (Verhulsdonck and Shah 2020). It becomes especially important in remote work practices. Finally, though metrics is a powerful tool for decision making, enhancing transparency, and steering development in the desired direction, they can also turn into finger-pointing, blaming, and a pressing tool, resulting in stress and conflicts (Streit and Pizka 2011). The findings also indicate the importance of creating a culture around metrics, clarifying, and informing about the purpose of metrics in the organization (Umarji and Seaman 2008). We plan to build on the early findings of this study to develop a comprehensive framework for successful software metrics communication within organizations.
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| 48. |
- Tandoc Jr, Edson, et al.
(author)
-
Audiences’ acts of authentication in the age of fake news: A conceptual framework
- 2018
-
In: New Media and Society. - : SAGE Publications. - 1461-4448 .- 1461-7315. ; 20:8, s. 2745-2763
-
Journal article (peer-reviewed)abstract
- Through an analysis of relevant literature and open-ended survey responses from 2501 Singaporeans, this article proposes a conceptual framework to understand how individuals authenticate the information they encounter on social media. In broad strokes, we find that individuals rely on both their own judgment of the source and the message, and when this does not adequately provide a definitive answer, they turn to external resources to authenticate news items.
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| 49. |
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| 50. |
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