| 1. |
- Fällman, Daniel, 1975-
(author)
-
A different way of seeing : Albert Borgmann's philosophy of technology and human-computer interaction
- 2009
-
In: AI & Society. - : Springer. - 0951-5666 .- 1435-5655. ; 25:1, s. 53-60
-
Journal article (peer-reviewed)abstract
- Traditional human–computer interaction (HCI) allowed researchers and practitioners to share and rely on the ‘five E’s’ of usability, the principle that interactive systems should be designed to be effective, efficient, engaging, error tolerant, and easy to learn. A recent trend in HCI, however, is that academic researchers as well as practitioners are becoming increasingly interested in user experiences, i.e., understanding and designing for relationships between users and artifacts that are for instance affective, engaging, fun, playable, sociable, creative, involving, meaningful, exciting, ambiguous, and curious. In this paper, it is argued that built into this shift in perspective there is a concurrent shift in accountability that is drawing attention to a number of ethical, moral, social, cultural, and political issues that have been traditionally de-emphasized in a field of research guided by usability concerns. Not surprisingly, this shift in accountability has also received scarce attention in HCI. To be able to find any answers to the question of what makes a good user experience, the field of HCI needs to develop a philosophy of technology. One building block for such a philosophy of technology in HCI is presented. Albert Borgmann argues that we need to be cautious and rethink the relationship as well as the often-assumed correspondence between what we consider useful and what we think of as good in technology. This junction—that some technologies may be both useful and good, while some technologies that are useful for some purposes might also be harmful, less good, in a broader context—is at the heart of Borgmann’s understanding of technology. Borgmann’s notion of the device paradigm is a valuable contribution to HCI as it points out that we are increasingly experiencing the world with, through, and by information technologies and that most of these technologies tend to be designed to provide commodities that effortlessly grant our wishes without demanding anything in return, such as patience, skills, or effort. This paper argues that Borgmann’s work is relevant and makes a valuable contribution to HCI in at least two ways: first, as a different way of seeing that raises important social, cultural, ethical, and moral issues from which contemporary HCI cannot escape; and second, as providing guidance as to how specific values might be incorporated into the design of interactive systems that foster engagement with reality.
|
|
| 2. |
|
|
| 3. |
|
|
| 4. |
|
|
| 5. |
|
|
| 6. |
|
|
| 7. |
|
|
| 8. |
|
|
| 9. |
|
|
| 10. |
- Fällman, Daniel, 1975-
(author)
-
Mobility as involvement : On the role of involvement in the design of mobile support systems for industrial application
- 2009
-
In: AI & Society. - : Springer. - 0951-5666 .- 1435-5655. ; 25:1, s. 43-52
-
Journal article (peer-reviewed)abstract
- In this article, the concept of mobility is examined theoretically, from a phenomenological perspective, as well as empirically, through two design case studies. First, a background to how the notion of mobility is generally conceptualized and used in academia as well as within industry is provided. From a phenomenological analysis, it becomes necessary to question the currently dominating understanding of mobility as first and foremost a provider of freedom from a number of constraints. Rather, it is argued, mobility needs to be understood primarily as quite the opposite; as being about getting involved in different contexts. Based on this analysis, it is described how such an altered way of understanding mobility has come to challenge our design team’s preconceptions of mobile interaction design and influence the design of two mobile support system for service and maintenance in industrial settings.
|
|
| 11. |
|
|
| 12. |
|
|
| 13. |
|
|
| 14. |
- Fällman, Daniel, 1975-, et al.
(author)
-
User-centered inclusive design : Making public transport accessible
- 2009
-
In: Include 2009, International Conference on Inclusive Design. - Royal College of Art, London.
-
Conference paper (peer-reviewed)abstract
- This paper describes a commissioned, user-centered inclusive design case study where an exceptionally heterogeneous group of users have been involved in all phases. With the overall aim of seeking to make public transport more accessible, this project has specifically focused on information issues relating to train stations. The objective has been to design and implement a fully functional prototype of an information terminal that can provide accessible information to as wide a group of users as possible. To fulfill this goal, we have taken a user-centered path, working with two groups of users. First, a heterogeneous group of users took active part in the early phases of the project, allowing us to quickly assess new design ideas and mock-up prototypes; provide entirely new design ideas in a participatory manner; as well as help us abandon some of our own preconceptions. A second, similarly heterogeneous user group, more formally tested and evaluated a finalized prototype of the system in situ at a real train station, in real time, and using real train information. Following the results of this evaluation, we have proposed a number of improvements to the system.
|
|
| 15. |
|
|
| 16. |
|
|
