SwePub - search: WFRF:(Ekelin Annelie)

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1.	Appelquist, Joakim, et al. (author) SMILE Revisited 2003 Reports (other academic/artistic)abstract The mobile service "SMILE" supporting care of the elderly is evaluated from an economic as well as an work practice perspective.
2.	de la Brosse, Renaud, et al. (author) Media propaganda and human rights issues : What can be learnt from the former Yugoslavia's experience in relation to the current developments in the Arab Spring countries? 2015 In: Journal of Arab & Muslim Media Research. - : Intellect. - 1751-9411 .- 1751-942X. ; 8:1, s. 21-36 Journal article (peer-reviewed)abstract Recent history has proven that media propaganda can impact severely on human rights issues. This article aims at exploring what can be learnt from previous lessons in order to avoid the same mistakes happening again and/or to fight them more efficiently. It questions the experience of the former Yugoslavia in relation to the current developments in the Arab Spring countries. The propaganda theory is applied for an analysis of how the media were instrumentalized for political and nationalist goals under Milosevic’s regime. Through content discourse analysis, the techniques of media propaganda are described and analysed, and consequences are drawn. Although the situation varies from one case to another, widespread hate propaganda speeches in some Arab countries is a challenge to a successful political transition. This has been the case in Tunisia after the 2011 Revolution, where hatred messages have been widely spread by broadcast media and social networks. Propaganda theory has thus been applied to the specific case of broadcast television. The study shows that, contrary to some other countries, Tunisian society has its own peculiarities, and that it has succeeded in developing brakes that have reduced the scope and impact of propaganda messages of some extremist media. In view of past experiences, such as the former Yugoslavia or Rwanda, and in this context, this article also aims to demonstrate the full importance of the existence of quality public service media in the Tunisian case, and of an independent regulation of both traditional and social media. In its conclusion, this article also raises the question of social media regulation, which is all the more acute given that Tunisia is immersed in an environment where more and more hate content and stigmatization messages are developing.
3.	de la Brosse, Renaud, 1964-, et al. (author) Twitter - révolution ou altération du discours politique? Regards croisés sur les pratiques des responsables politiques en Suède et en France : Twitter - revolution or alteration of political discourse? Perspectives on politicians practices in Sweden and France 2014 In: La Communication Politique dans le Monde Arabe et en Afrique. - Tunis : Konrad Adenauer Stiftung. - 9789973797230 ; , s. 57-67 Book chapter (other academic/artistic)
4.	Dittrich, Yvonne, et al. (author) Making e-Government Happen. Everyday co-development of services, citizenship and technology. 2003 Conference paper (peer-reviewed)abstract In a joint research project concerning the use and design of IT in public services, we are using a simple figure of on-going, design-oriented interactions to highlight shifting foci on relationships of codevelopment of services, citzenship and technology. We bring together a number of concrete examples of this on-going everyday co-development, presented from the different perspectives that we, as researchers from different disciplines and traditions, represent in the project. The article explores and discusses wokring relations of technology production and use that we see as central to what is actually making e-government happen - or not happen. The main challenge in this area, as we see it, concerns making visible, and developing supportive infrastructures for, the continuing local adaptation, development and design in use of integrated IT and public services.
5.	Ekelin, Annelie (author) Action Research Changes in Local Journalism Projects : how to make it sustainable? 2021 In: 8th European Communication Conference Online, 6-9 september 2021. Conference paper (peer-reviewed)abstract My contribution to the proposed panel is focusing on the potential of using participatory action research to contribute to the development of local journalism both locally but also in various policy contexts. By making visible and adress what agenda, all involved parties is driving fo their own purpose, is it then possible to define a common ground to develop, in order to achieve substantial changes. Does this make it possible to achieve more sustainable interventions on several levels i.e in a local working group, a community, an organization or at a public policy agency level? These different “power levels” are normally regarded as separated but can they also be regarded as a collaborative system? I propose that this issue need to be discussed and problematized in relation to the question on sustainability of action research. Does intervention always have to be located in a clearly delineated action research project or are there also possibilities to discuss "systemic change” and how different levels of interferences interact with one another? Based on a distinction between a pragmatic and a critical orientation in action research, which is presented in an article by Johansson & Lindhult (2008) is my aim also to initiate a discussion on whether a development- and action-oriented project design contribute to development and change of local journalism on more than one level - but also what ethical implications this normative stance may bring. This will be discussed in relation to findings within a Swedish research and development project, the Regpress Project II, addressing local journalism innovation. Local journalism in general is facing economic difficulties such as rapid declines in revenues. However in some areas of Sweden local journalism in traditional sense is still strong and forming a dynamic local news ecosystem, where local media seem to have found a way to balance their role as trust-anchor during rapid societal changes.
6.	Ekelin, Annelie, et al. (author) Aktiv på egna eller andras villkor : Hur blir man delaktig? 2010. - 1 In: Förvaltning och medborgarskap i förändring. - Lund : Studentlitteratur AB. - 9789144055626 ; , s. 47-65 Book chapter (other academic/artistic)abstract E-förvaltning, dvs offentliga e-tjänster, e-administration och e-demokrati har kommit att bli ett vanligt inslag i kommuners, landstings, myndigheters och medborgares vardag. Förvaltning och medborgarskap i förändring bidrar till att upprätta en dialog mellan pågående forskning och etablerad praxis inom området e-förvaltning. Kapitlet diskuterar hur medborgarskap, yrkesrolelr och delaktighet jämte stödjande teknik på en och samma gång kan tolkas som beständiga och anpassningsbara enheter. Vidare granskas hur samspelet mellan stabilitet och elasticitet ömsom öppnar och stänger för delaktighet utifrån exmeple hämtade konkreta utvecklingsprojekt som bedrivits inom offentlig sektor.
7.	Ekelin, Annelie, et al. (author) Aktiv på egna eller andras villkor – hur blir man delaktig? 2010 In: Förvaltning och medborgarskap i förändring. - Lund : Studentlitteratur. - 9789144055626 ; , s. 47-65 Book chapter (peer-reviewed)abstract The aim of this book is to contribute to the development of a dialogue between ongoing research and established practice in the area of e-administration. Just as established practice consists of many different established pratices within the public sector , researchers who are interested and involved in the area of e-administration also represents a number of different perspectives and academic disciplines. This chapter is about development of e-participation as a part of e-government. The chapter discusses how active citizenship is co-constructed and shaped. Questions about how active citizenship is matched by "active politicianship" and active civil servant-ship are raised besides questions about what it means to become an active citize. Is it for example possible to become active by being deliberatively inactive in certain administrative processes? The discussion is based on combined development work and research in several projects within public sector.
8.	Ekelin, Annelie, et al. (author) Citizen-Driven Design : Leveraging Participatory Design of E-Government 2.0 Through Local and Global Collaborations. 2014 In: Case Studies in e-Government 2.0. Changing Citizen Relationships.. - Cham : Springer. - 9783319080819 Book chapter (peer-reviewed)abstract The goal of this paper is to present how citizen-driven design of e-government can be promoted through trans-local cooperation. Our case study consists of the Augment project, which focuses on the design of a mobile service for co-creation of local accessibility. Our approach is action research based in the Scandinavian tradition of Participatory design. Experiences from this project highlight issues concerning how to reconfigure the basis for design of public services. In order to cultivate spaces for citizen-driven design and local innovation, we made iterative use of global collaborations. In the initial phase, influences from R&D cooperation with India provided new spaces for participatory design practices. In the next phase, a proof-of-concept process allowed for broader local stake-holder involvement. In the third phase, the service concept was shared and expanded with partner regions in Europe through exchange of Best Practices. Currently, we are moving towards phase four, the commercialization process. Beyond the iterative design of the mobile service itself, and what trans-local collaboration contributed in this context, we also discuss reconceptualization of innovation as incremental change. We argue that transnational collaboration can be deliberately made use of for leveraging incremental change on a local level and strengthening regional innovation systems and practices.
9.	Ekelin, Annelie, et al. (author) Citizen-Driven Design : Leveraging Participatory Design of E-Government 2.0 Through Local and Global Collaborations 2015. - 1 In: Case Studies in e-Government 2.0. - Switzerland : Springer. - 9783319080802 - 9783319080819 ; , s. 67-85 Book chapter (peer-reviewed)abstract The goal of this chapter is to present how citizen-driven design of e-government can be promoted through trans-local cooperation. Our case study consists of the Augment project, which focuses on the design of a mobile service for co-creation of local accessibility. Our approach is action research based in the Scandinavian tradition of Participatory design. Experiences from this project highlight issues concerning how to reconfigure the basis for design of public services. In order to cultivate spaces for citizen-driven design and local innovation, we made iterative use of global collaborations. In the initial phase, influences from R&D cooperation with India provided new spaces for participatory design practices. In the next phase, a proof-of-concept process allowed for broader local stake-holder involvement. In the third phase, the service concept was shared and expanded with partner regions in Europe through exchange of Best Practices. Currently, we are moving towards phase four, the commercialization process. Beyond the iterative design of the mobile service itself, and what trans-local collaboration contributed in this context, we also discuss reconceptualization of innovation as incremental change. We argue that transnational collaboration can be deliberately made use of for leveraging incremental change on a local level and strengthening regional innovation systems and practices.
10.	Ekelin, Annelie (author) Co-production and multimodal transmediation of innovation stories in social media : Reflections on asymmetric communication 2015 In: Dilemmas for Human Services 2015 : “Organizing, Designing and Managing”. Conference paper (other academic/artistic)
11.	Ekelin, Annelie, et al. (author) Collaborative creation of trust through local media innovation 2020 In: Presented at PRAGUE MEDIA POINT – a virtual conference for journalists, media professionals, and scholars on December 1-11, 2020 with workshops on December 12, 2020. Conference paper (peer-reviewed)abstract The local press enjoyed remarkable levels of public trust throughout the 20th century, but no longer. The Regpress 2 - Project presented in this session deepens knowledge about the environment in which the regional press operates. It also provides applied research for the regional press, which faces the challenge of becoming leaner and more competitive while maintaining its presupposed role as a reliable “trust anchor.“ What is the relationship between regional media and local citizens? What are the expectations of the press to be part of community life? How to remain relevant and make it happen with limited resources? Find out what answers the Regpress 2 -project has to these questions and more.
12.	Ekelin, Annelie, et al. (author) Digital Storytelling Crosswise : Silences, Identities, Places and Non-Humans 2011 In: Create, Share, Listen: The 4th International Conference on Digital Storytelling, Lillehammer, February 5. – 7. 2011. Session A1, Place Based Stories and Cultural Heritage. Conference paper (peer-reviewed)abstract This paper is based on our activities and reflections from two series of digital storytelling workshops organized in south-east of Sweden within the frames of the inter-regional project Delta Garden. The aim of the paper is to bring together these two workshop series from a number of analytical/thematic perspectives in order to identify similarities and differences in the stories created during the workshops.We introduce the article by shortly describing the workshops and stories created and after that move on to discuss experiences made in relation to the described specifics of the contexts were the digital storytelling workshops took place. The varying local contexts and the differences in group settings and different circumstances for the activities which took place, help to define three important dynamics of storytelling; how memories are related to embodied experiences of places; how silence help to shape stories; and how non-human actors intervenein the process of story-making. The practical experiences from the “Local history group” and the “Integration-group” form the basis for a concluding discussion about the need of a more adaptive approach to the Seven Elements of Storytelling (Lambert, 2010) as a way of structuring stories. We alsoemphasisethe importance of making room for diverse cultural worlds in story-making, hence challenging the hegemony of the grand narratives. The paperis structured as follows. First the two workshop series are presented situated and localized, then we step forward by introducing the analytical perspectives we use in order to unfold the process of story-making and finally we move over to discussion and conclusions.
13.	Ekelin, Annelie, et al. (author) Discourses and Cracks : A Case Study of Information Technology and Writing Women in a Regional Context 2000 In: Women, Work and Computerization : Charting a Course to the Future. - Boston & Dordrecht & Lonfon : Kluwer Academic Publilshers. - 0792378644 ; , s. 199-207 Book chapter (other academic/artistic)
14.	Ekelin, Annelie, et al. (author) Does user participation matter in the design and development of e-participation tools? : Experiences from a proof-of-concept project 2011 In: Ongoing Research and Projects of IFIP EGOV and ePart 2011. - Linz : TRAUNER Verlag. - 9783854995159 ; , s. 392-399 Conference paper (peer-reviewed)abstract This paper presents experiences from a proof-of-concept project concerning a tool for e-participation, Augment; a map-based mobile accessibility service which relies on user-generated content. Using a Participatory Design approach, the aim has been to include future users in the project from the start, so as to ensure that the resulting service will be a useful and sustainable tool for co-constructing accessibility in everyday life in collaboration among involved stakeholders. The project has been struggling with the complexities of combining academic competencies in Participatory Design and traditional project management and systems development approaches. One of the most difficult issues has been balancing widely differing experienced needs for controlling distributed end-user participation. Our experiences so far raise serious questions about how to combine models of open innovation and increased user-involvement with current mainstream user-centered software and service development models. While user-centered design seems to call for users-on-demand, user-driven innovation of e-participation tools could, we argue, benefit more from developers-on-demand.
15.	Ekelin, Annelie, et al. (author) Enrolling Local Strategic Actors in Public Portal Development 2011 In: Electronic Government. - Delft : Springer. - 9783642228773 ; , s. 247-258 Conference paper (peer-reviewed)abstract The focus of this paper is on seemingly mundane but essential aspects of network formation between actors in E-government contexts. It is based on a qualitative case study of portal development in public healthcare. The theoretical framework applied is Actor-Network Theory (ANT). The research question is: What factors contribute to the enrolment of strategic local actors in technology development in E-government? It was found that seemingly simple but basic functionalities like e.g. information about illnesses, rights, healthcare providers as well as personal e-services were of strategic importance for enrolling local actors to the process and to the portal, serving as a kind of “enrolment devices.” The reason is their capacity to provide useful functionality and communicate usefulness. Due to the complexity of the environment, local support based on perceived and future usefulness as well as long-term project organization safeguarding future development were seen as critical success factors.
16.	Ekelin, Annelie, et al. (author) Exploring Digital Storytelling as a method for participatory design 2008 In: PDC '08 Proceedings of the Tenth Anniversary Conference on Participatory Design 2008. - : ACM Press. - 9780981856100 ; , s. 297-298 Conference paper (peer-reviewed)abstract The core of Participatory Design builds on collaborative processes of users, designers and other stakeholders. [2] In order to realize this ambition a range of methods and techniques have been developed and used. Initially it was the ethnographic methods that were regarded as the most valuable ones, especially when investigating the userś everyday practices. [3] During the last years the methods repertoire has been expanded to also include methods inspired by narrative and visualization methods (games, story boards, digital scenarios etc.) [1, 7]
17.	Ekelin, Annelie (author) Från löfte till handling : lägesrapport om e-demokrati i förvandling 2007 Other publication (other academic/artistic)abstract This report is discussing the current state of e-democracy in Sweden. The report also presents background and history of recent and former e-democracy projects within Sweden. It is also presenting plans for the future, initiated by the Ministry of Integration and Gender Equality, discussed and related to international development in the area.
18.	Ekelin, Annelie (author) How and When Action Becomes Legitimised – : On Reliability and Validity in Interactive, Collaborative Research 2019 In: NordMedia 2019 Communication, Creativity & Imagination Malmö 21-23 August 2019. Conference paper (peer-reviewed)abstract There is a range of fundamental question which has to be clarified when starting up an action research project. Such as:How to establish validity and reliability of action research, i.e. distinguish between incremental and/or bolt-on change?If the starting point is collaboration, who is then responsible for the intervention and does it have to be mutually beneficiary? Does action processes change both practices and research? Who has the final mandate to confirm the actual outcome, the researchers or the representatives for practices? How to make the action process mutually agreed, established and legitimized as both research and change of practices in collaborative interactive projects?The starting point for this contribution is to discuss the distinction between a pragmatic and a critical orientation within Action Research ( AR), which has been highlighted and problematized by in an article by Johansson & Lindhult (2008). Coupling this approach with Lucy Suchman’s (2000) early writings on discourses of innovation, makes it fruitful to focus upon how ethical and methodological issues of action quickly becomes synonymous with innovation in action-oriented project design. This will be discussed in relation to various action-oriented projects addressing local journalism innovation as well as projects within public sector.Regional press has a role in the functioning of democracy as well as being a core part of community life. However, there are challenges in delivering that with limited resources. The Regpress Project 2 was aiming at gaining a deeper understanding of how local press must work to become more innovative while facing current challenges such as increased efficiency while at the same time satisfy traditional values such as trustworthiness. The AR-project combined action-oriented research including design workshops with the public in order to shed light on the overarching question; How does the local papers handle the process of becoming leaner and more competitive whilst striving to maintaining its ‘trust anchor’ role in times when change becomes more or less mandatory?
19.	Ekelin, Annelie (author) Hur förklarar man ett flummigt begrepp? : Didaktiska val vid konceptualisering avöppna begrepp i yrkeslärarutbildningen 2023 In: Book of abstracts. Conference paper (peer-reviewed)abstract In recent times, the central concept of “a good judgment" or “professional judgement” has once again been on the back burner in the general debate about the transformation of work practice life. Not least in relation to renewed discussions of the role of artificial intelligence ( AI) asking once again; who is really the smartest one – the humans or the machine? Jonna Bornemark talked about the forgotten “human judgement” in her celebrated speech before the opening of the Swedish Riksdag in 2019, where she was questioning the lack of trust in the official's personal judgement skills. Gradually, the concept of “professional judgment” has been abstracted, discussed, and redefined, but it remains undefined and open for individual interpretation. However, the ability of making swift and informed decisions and choices in a stressful and narrow situation has always been relevant in most of the professions that vocational teaching is about. Concepts are also essential in the understanding of the practical knowledge as well as in the knowledge-theoretical base of the professional knowledge also including silenced or tacit knowledge.Hargreaves and Fullan (2013) divide professional knowledge in three different dimensions of professional capital, i.e. human capital, social capital, and decision-making capital. All these parts are essential for a work practice of good quality. These could also be seen as vital parts of developing a “good judgment” as well as qualitative teaching. These dimensions are also important for analyses of didactic choices in a teaching- and learning situation about conceptualization of your own, embedded, and silent professional knowledge.Bornemark (2020) adds new aspects to the concept of judgment by talking about a “pactive judgment “and its need of space and agency in addition to dimensions of power. This new discussion based on a working life that is undergoing rapid transformation makes it interesting to empirically examine how it is used in the social discourse today; "if" and if so "how" the concept of “professional judgement” is used or linked to in the practices of vocational teachers didactics and in which contexts. It is not an easy concept to introduce and make understandable in the physical and virtual spaces where learning takes place today, which is why it would be interesting to perform a deep dive in this area.This abstract draws upon an ongoing pilot study, empirically based on ethnographic interviews and observations and constructive grounded theory. My presentation will focus on didactic choices and strategies concerning understanding of non-specific concepts and chosen by the teachers to create a god learning situation for their students. I will also give a brief overview of concept development within the subject area of work practice and technology and discuss the research connection of several central concepts within this research area which is of relevance for the vocational teacher program activities. The questions I would like to explore further in my study, are ongoing work, based on a few empirical examples, therefore the over-arching research question still is highly tentative and open for re-configuration. • What conversation strategies, models, examples and or other forms of representation does the vocational teacher generally use in his teaching around elastic, practical concepts of knowledge, and how is a learning interaction stimulated and created in situ?• In which didactic contexts do vocational teachers talk about terms like “judgment “and “tacit knowledge” and how these links to a specific profession and a developed professional knowledge?• What different semiotic, multimodal resources such as writing, speech, gestures, or other illustrative instructions are used to introduce the concept of judgment in these contexts?• How are conceptual discussions like these handled within, for example, adult education, which has an increasingly large element of foreign-born students?• In what way can these activities be supported and developed? References:Bornemark, J (2019) Tal inför riksdagens öppnande, URL: https://volante.se/texter/jonna-bornemarks-tal-infor-riksmotets-oppnande-2/Bornemark, J(2020)Horisonten finns alltid kvar: Om det bortglömda omdömet. Stockholm: Volante FörlagJahnke, A: (2019) Utveckla utbildning: vetenskaplig grund, beprövad erfarenhet, tyst kunskap. Stockholm: Liber Haregreaves, A & Fullan, (2013) Professionellt kapital: att utveckla undervisning i alla skolor. Lund:StudentlitteraturPolanyi, M (1966) The Tacit Dimension, Garden City, New York: Doubleday
20.	Ekelin, Annelie, et al. (author) Inkluderande kommunikation : Normkreativ modell för kommuners informationsarbete 2020 In: Tillgänglighetsdagarna 2020, Funka. - : Funka. Conference paper (other academic/artistic)abstract Samverkansprojekt med Botkyrka kommun, Linnéuniversitetet och Funka Nu AB har gemensamt undersökt hur samhällsinformation bäst ska utformas för att personer med annat modersmål än svenska ska kunna ta till sig den. Resultatet är en metodik som alla kan ha nytta av – och intressant nog inte alls det vi trodde från början.https://www.funka.com/vi-erbjuder/funkas-tillganglighetsdagar/program-2020/
21.	Ekelin, Annelie (author) It Takes More than Two to TANGO:Co-constructing Situated Accountability through a Local E-Government Arena 2003 Conference paper (peer-reviewed)abstract E-demokrati, e-government, situerat ansvarstagande, informatik och politik, triple helix, medborgare
22.	Ekelin, Annelie, et al. (author) KomInDu : A Small Project about Big Issues 2004 In: The proceedings from the biennial Participatory Conferences (PDC)2004. - Toronto : CPSR. - 1581138512 Conference paper (peer-reviewed)abstract In this short paper, we present glimpses from an interdisciplinary research and development project aimed at enhancing local democracy by developing ICT support for the consultation process around the comprehensive plan of a municipality. For the participating researchers, the project offered the opportunity of combining and comparing approaches and methods from two different design traditions that share democratic ideals and ambitions of nurturing citizen/user participation in design processes. This proved to be more challenging than we had originally anticipated. Differences in perspective gave different interpretations of the design context as well as of how participatory the processes actually were.
23.	Ekelin, Annelie (author) Kommunikation och berättande 2021. - 1 In: Introduktion till medieteknik. - Lund : Studentlitteratur AB. - 9789144141671 ; , s. 45-56 Book chapter (peer-reviewed)abstract Introduktion till medieteknik är boken för dig som vill få en introduktion till ämnet medieteknik. Vi vänder oss till dig som är intresserad av hur teknologier och dess användning möts − från ett fokus på mediekonsumtion, till hur medier formar vårt moderna samhälle. Boken ger en introduktion till medieteknikens olika former, kanaler, och uttryckssätt, och vi ger även en inblick i hur medieteknik skapas. Med en utgångspunkt i design, programmering och medieteknikens visuella och audiella uttryck ges en vidare introduktion till medieteknikens tillämpningsområden − från speldesign till interaktiva medier. Boken berör också angreppssätt för att arbeta användarcentrerat med digital medieutveckling och design, samt berör projektledning för utveckling av digital medieteknik. Med denna introduktion till medieteknik som ämne visar boken på ett antal framväxande områden för vidare forskning inom medieteknik. Introduktion till medieteknik är sammansatt så att den med fördel kan användas som kurslitteratur i utbildning inom områden som medieteknik, medie- produktion, design för digitala medier eller motsvarande. Boken kan läsas som en helhet, alternativt som fristående kapitel.
24.	Ekelin, Annelie, et al. (author) Making an exit in research : ethical and practical implications in a society dependent on sustainability 2004 In: Public Proofs. - Paris. Conference paper (peer-reviewed)abstract This paper draws upon experiences and involvement in several joint research- and development (R&D) projects, organised as a kind of “micro innovation system”, involving multi-organisational and multi-disciplinary cooperators, mainly within the area of e-government or IT-support for homecare. Each project was organised around development or costumization of a computer application, supporting for instance on-line public services, citizen participation or IT-support for home care within the public sector. However, after realisation of the projects, only a few of the applications are maintained. These projects could be regarded as concrete examples of the ongoing reconfiguration of a cluster in a regional innovation system (Miettinen, 2002, p.17, OECD, 1999), and not just as single, stand-alone projects in an expanding region, but also as vital parts in ongoing enactment and refiguration of an extensive national innovation system. The issue then becomes : what implications does this joint innovative growth-stimulation have for the question of completion of research in a growth-intense region, which is concentrating not solely on quick fixes but also on stabilizing innovation? What are the practical and ethical consequences of “making an exit” in the middle of an ongoing mustering of strength – for instance for the citizens, the researchers and the society? These issues are discussed in relation to empirical material gathered during involvement in the start-up of an e-government arena, within the framework of TANGO (Thematic arenas Nourish Growth Opportunities), a program partly funded through Innovative Actions within the European Regional Development Funding (ERDF). Findings, reflections and insights show tensions and ongoing negotiations concerning different perspectives expressed as process- as well as product-orientation in the development. The large amount of ICT-projects, are seen from another perspective, also contributing to the increasing growth in the region. One of the municipalities was appointed “National Leader in Growth municipality” in the year of 2001. The TANGO project itself may actually also be seen as a result of increased regional growth. But the question still remains: is it ever possible to stabilize innovation?
25.	Ekelin, Annelie, et al. (author) Making e-Government Happen. Everyday co-development of services, citizenship and technology. 2003 In: IEEE Computer Society. - Hawaii. Conference paper (peer-reviewed)
26.	Ekelin, Annelie (author) Mapping out and constructing the needs : a pilot study of on-line public services and citizens involvement 2000 Conference paper (peer-reviewed)abstract This report gives a presentation of work in progress, a pilot study concerning the setting up of public services in the local context of the county of Blekinge, South-eastern Sweden. The main aim with this discussion is to support a more reflective and participatory attitude towards design and development of public systems among municipalities and other service producers/providers in the future. The way in which I will do this study is to examine a selection of methods, or types of needs analysis or needs assessments, used by different actors and producers of public services in order to get a picture of various needs among the users. One part of my study is to look at service providers and their use of explicit techniques, such as questionnaires, larger surveys and work carried out with the help of focus groups. A basic question to put forward is what role do these explicit surveys play for the various participating actors - including citizens - and, in the long run, for the design-choices? The mapping work described here is being carried out within the context of a larger on-going research and development project concerning the continuous design and development of IT in use in public service. [1].
27.	Ekelin, Annelie, et al. (author) Mapping service quality - measuring and comparing quality of experience and quality of service for Internet-based map services 2007 In: Proceedings of 30th IRIS30. - Tampere, Finland. Conference paper (peer-reviewed)
28.	Ekelin, Annelie (author) Repairment of communication deficit issues in the society through norm creative municipal communication 2021 In: Presented at IFIP Technical Committee Working Group on Gender, Diversity, and ICT at Linköping University 20210416. Conference paper (peer-reviewed)abstract Written general information, and communication through e-services from municipalities and other authorities can be difficult to understand and use for people with a foreign mother tongue. Recieving municipal information is not simply an issue of being "informed" for newly arrived individuals, it is also an essential part of conquering a new identity and finding out how to relate to a new cultural framework of a new society. Being informed and welcomed as a citizen of a new country is also the first step in deepening a process of belonging and an offer of opportunities for increased personal freedom of action.The easy-to-read format has become the standard means to adapt and simplify official texts for the groups which are regarded difficult to reach. However, this format is originally designed for people with intellectual disabilities and does not take into account the varying needs of other target groups including for example immigrants. A citizen survey especially targeting people with a foreign first language, showed that 50-60% of the population were not able to fully understand the municipal information. Experiences from a collaborative project between a big municipality, an accessibility company and a university, shows the challenges when it comes to developing a norm creative model in order to repair what turned out to be a highly complex societal problem, rather than finding a universal communication style.
29.	Ekelin, Annelie (author) Situating eParticipation 2007 In: Understanding eParticipation. - Örebro : Örebro: Örebro University, Department of Business, Economics, Statistics and Informatics. - 9789176685303 ; , s. 71-84 Book chapter (other academic/artistic)abstract eParticipation is gaining more and more attention in public discourse.The purpose of this chapter is to describe and discuss how reproduction of certain user-values and power relations becomes technologically embedded during a process of customisation of a consultation tool, intended for online participation.The analysis and the discussion in this chapter is based on ethnographic participatory observations and interviews within a R&D project. The aim of the project was to broaden the scope of participation concerning spatial planning in a Swedish municipality. A prototype of the tool was also tested by a group of citizens. The findings of the study are discussed and analysed with the help of concepts derived from situated and relational theories. The overall objective is thus to develop methods for how to handle local processes of setting the stage for eParticipation.
30.	Ekelin, Annelie (author) Situating eParticipation 2007 In: Understanding eParticipation: Contemporary PhD eParticipation Research in Europe. - Örebro : Örebro: Örebro University, Department of Business, Economics, Statistics and Informatics. - 9789176685303 Book chapter (other academic/artistic)
31.	Ekelin, Annelie, et al. (author) The Augment Project : Co-Constructive Mapping and Support of Accessibility and Participation 2010 In: Lecture Notes in Computer Science. - Berlin, Heidelberg : Springer Verlag. ; , s. 95-103, s. 95-103 Conference paper (peer-reviewed)abstract This paper presents an ongoing multi-disciplinary research-and development project in which we are exploring emerging methods and practices for participatory design of tools and content of accessibility information in India and Sweden, based on user created content. The initial development of the AUGMENT-Project also includes the production of a prototype for sharing information. The joint set up and unfolding of public digital spaces and co-operative creation of processes and infrastructure for user-driven accessibility information is making use of existing handheld mobile phones which offer the possibility to upload pictures and comments via an application with a map-based interface. The research initiative is exploring and comparing cross-cultural participatory methods for cultivation of shared transformational spaces. The paper discusses both the notion of user-driven content and co-creation of tools and methods, drawing upon the tradition of Scandinavian Systems Design, explicitly arguing for direct user-representation in systems development.
32.	Ekelin, Annelie (author) The Work to Make eParticipation Work 2007 Doctoral thesis (other academic/artistic)abstract eParticipation is a new research domain focusing the development of ICT-supported participation in processes of government and governance. These processes may concern involvement of practitioners, citizens and politicians in electronic public administration, service delivery, policy-making and decision-making. The overall objective of this thesis is to discuss how eParticipation is enacted and shaped, in and by practice, and thus contribute to development of practice-based conceptualisation as well as development within the differing practices of eParticipation. The study is based on interpretive case studies as well as theoretical perspectives assisting the analysis of the research field as multiple and co-related processes and relations of change and learning. The empirical data has been gathered during participation in several research and development projects, conducted within a local municipality in Southeast Sweden. Several of the projects were also part of national and international collaboration. The methodological approach comprises ethnographic studies, including interviews, participatory observations and document analysis. The approach of ethnomethodology was also inspirational for the close examining of how various actors organised their participation or non-participation in the various settings of preparing for or conducting eParticipation. The theoretical basis is multi-disciplinary, drawing on perspectives from technological and social theories, such as political science, ANT and feminist theories along with IS (information systems) research. The concept of symbolic eParticipation is coined in order to explore how the preconceived ideas of managing participation seem to be constricting and limiting local and situated development. At the same time, symbolic eParticipation is inspiring development of local interpretations and participatory work. The mutual shaping of these activities leads to the formulation of the notion malleability of organisations and citizenship. The findings indicate that activities of for instance customisation of software or evaluation of consultation tools contribute in creating socio-technical mechanisms, of which they are themselves a part. Those mechanisms embed power relations, and thus become a delegated function of opening up or closing for participation. An example of such socio-technical mechanisms is the notion of “active citizenship”, which is given higher legitimate status if it is conducted mainly as an electronically mediated activity. The term “symbolic active citizenship” is suggested as a concept which describes the legitimate active citizenship. The process of becoming active is thoroughly addressed in this thesis, including variations such as pro-activity and active passivity. These are also mediated by processes of learning in communities of practice. Active participants alternate between being active and actively passive in the processes which are supposed to constitute, form and sustain activities of eParticipation. This fluidity of citizenship has implications for future design of technology and for how to perceive participation in these activities. The interplay of symbolic eParticipation and organisational and civic malle¬ability described in this thesis, underscores the significance of providing space for negotiations of situating eParticipation.
33.	Ekelin, Annelie (author) To Be or Not to Be Active : Exploring Practices of eParticipation 2006 In: Electronic Government. - Berlin : Springer Berlin / Heidelberg. - 9783540376866 ; , s. 107-118 Book chapter (other academic/artistic)abstract This chapter discusses the interplay of participation and non-participation within institutional and public practices of electronically mediated policy-making in the local public sector. The aim is to contribute to practice-based development of situated theoretical conceptualisation in the research domain. Applying a dialectical analysis, including also examples and processes of dissociation detected in ethnographic studies of actual use and design of these technologies, suggests a re-specification of the conceptual basis of eParticipation.
34.	Ekelin, Annelie (author) To Be or Not to Be Active: Exploring Practices of eParticipation 2006 In: Electronic Government. - Berlin : Springer Berlin / Heidelberg. - 9783540376866 ; , s. 107-118 Book chapter (other academic/artistic)
35.	Ekelin, Annelie, et al. (author) Transmedia storytelling in strategic disability communication: practices and audiences 2016 In: Transmediations! Communication across Media Borders, Abstracts, Linnaeus University, Växjö, Sweden, October 13-15, 2016. ; , s. 57-58 Conference paper (peer-reviewed)abstract Several (in parallel or subsequent) mediations of an ideological message of equal opportunities for people with disabilities can be presented in various forms with the aim of reaching a broad audience. Different media types are utilized in order to reach a global audience. A basic ideological message could be shared through transmedia storytelling over multiple technical platforms. Disability policies are thus represented in media in many different ways; in the form of accessibility models, a UN declaration on equal rights, policy documents, an instruction movie, an interest groups postings in Facebook, a standardization formula; or spread over web based platforms exposing videos, photographs and non- professional stories produced by ordinary people, describing how it is to live with different forms of disability. Transmedia storytelling has become a natural part of policy implementation and legitimization of policies, thus also transgressing the traditional borders of official strategical communication. Questions of interest to discuss concerning embodiment of strategical transmedia storytelling in communication on disability, could draw on Eders (2014) typology; choice, reception and appropriation. How is an ideological text or source message, intended for public communication, adapted when transformed into marketing campaigns (choice), entertainment, edutainment or art (reception), or expressed as fan culture, criticism and parodies (appropriation)? The suggested presentation is empirically grounded and draws upon empirical material gathered in focus groups interviews and through content analysis of different sources. The analysis uses content analysis and media elicitation with selected groups, discussing three perspectives; 1) how the practice of embodiment of stories in different transmedia forms are received by the audience; 2) what role interaction plays in transmediation and 3)what changes/ reinforcement of the original message is discernable in the different adaptations. However, the overall aim of the study is to open up a discussion on what role transmedia storytelling plays/could play in public strategical communication.
36.	Ekelin, Annelie (author) Uncovering the Janus face of eParticipation : A Delayed Introduction 2008 Conference paper (peer-reviewed)abstract At the same time as eParticipation is culturally pictured as a rich area for exploration, reviving great expectations of possibilities to broaden and deepen the scope and results of democratic decision-making, it must also be acknowledged as having a double function. It is also a way to initiate sociotechnical mechanisms applicable when controlling and steering mediated participation towards uniformity and normalisation, contributing to the formation of a symbolic eParticipation. This means that activities of eParticipation can function in both ways, either open up for participation or prevent participation to take place. This paper describes a local practice of tailoring of a tool for eParticipation and describes how the work practices in the municipality contribute to adjusting the development to what is considered legitimate. These choices are based on established work practices rather than innovative thinking.
37.	Ekelin, Annelie (author) “What’s Up Over There?” Reflections of development of e-government in the States of California and Washington 2005 Other publication (other academic/artistic)abstract Some highlights in this report could be summarized as follows: there are several examples of extensive investment of human and economical resources into security improvement and security related planning currently going on in the United States, coupled with a strong focus on implementing best practice frameworks and advanced interoperability. Other important aspects are the ongoing re-engineering of both governmental leadership structures as well as organisational work practice, where technological systems are to be seen both as something that cause issues, but also as an important part when solving those problems in the future. In the US, and particularly in the Seattle area, mobile government is developing fast. The state portal has also got a very prominent “sister portal”, called the Democracy portal with its own local TV-channel, Seattle Channel working actively on promotion of state actions. www.seattlechannel.org/videos/browseVideos.asp?topic=community This initiative is not new, but is nevertheless interesting since it has been developing more and more towards greater interactivity. It is in some sense an extension of the state portal, but also, according to Laurie Kraft, functions well as a ”window to government”, where the public is offered possibilities of interaction and participation in processes of general local decision-making. A working group recently worked out new guidelines on how to expand the interactive web format. New sections such as ”Tell me more” gives the public possibilities to learn more about for example the preparation of the budget estimates or having the opportunity to deepen their argumentation about local issues such as the debate about the local monorail expansion. In another section they are offered suggestions on how to proceed if they want to get involved in different matters, or find an answer to the question: How do I engage? Further developmental work is going to concentrate on how to tackle the occurrence of new digital divides, considering additional opportunities to reach those who rarely participates such as youths, non-native English speakers, and others who feel disenfranchised from the democratic process and the society. A well-thought strategy on ho to stimulate people to broaden their knowledge and take the opportunity to learn more about local decision-making. California is the fifth largest economic engine in the world with a fast expanding economy after a recession. In the annual survey of Digital Counties (2005), conducted by the Centre for Digital Government, a national research and advisory institute on Information technology policies and best practices in state and local government, several Californian counties appear on the list. In the survey, which focuses on how the county governments are deploying information technology to advance their services to citizens, San Diego County occupies the second place in the category of counties with a population of more than 500 000. In the smaller categories, covering less populated counties, California appears as number 10, and in the category of the counties with a population less than 150.000, Nevada County, Napa County and Sutter County cluster themselves in second, third and fourth place.
38.	Ekelin, Annelie (author) “Who makes an active citizen? Dialogue about re-configuration of roles”. 2007 Other publication (other academic/artistic)abstract Dialogue about re-configuration of roles”. Invited speaker at the council of Europe’s symposium entitled ‘E-democracy: new opportunities for enhancing civic participation’, theme III ‘The return of the citizen : new forms of social networking’, 23-24th of April, Strasbourg
39.	Ekelin, Annelie (author) Working with the Fogbow : Design and Reconfiguration of services and Participation in E-Government 2003 Licentiate thesis (other academic/artistic)abstract This thesis is about the metaphors of the rainbow and the fogbow, investigations and evaluations, public Internet monitors, writing women, reflections and discussions about politics, design and democracy. It is also about the ongoing re-structuring of participation in service design within the development of E-Government. The aim behind the drive towards E-Government is to modernise administration and make it more efficient. The transformation and modernisation of public services are proclaimed to bring about a change in services based on a 'citizen-centred approach.' In such a process, communication between citizens and public authorities should play an essential role. Themes such as accountability, accessibility and participation all form part of the reconfiguration and at the same time these themes is shaped by the transformation. The papers in this thesis discuss, in different ways, how this reconfiguration is enacted in practice. Theories and methodologies from feminist theories, participatory design and informatics, are used in order to develop broader and more complex understandings of ongoing development within E-Government. Introduction to the papers Paper I Everyday Dialogue and Design for Co-Operative Use: An Evaluation of the Public Internet Monitor Project Accessibility is a central issue in the achievement of democracy, i.e. with respect to the opportunity for and right to 'access' to new technology and information – an argument also used when justifying the Public Internet Monitor Project. 'Access' in this context refers not only to purely physical access to new technology and information, it is also about the opportunity to take part in community business on several different levels. The present sub-report presents the project and its background. The paper also discusses the way in which the Public Internet Monitor Project as a whole has contributed to the development of a social interface or contact surface between citizens and public authorities, as well as how it has stimulated processes of change within public administration and in contacts between public authorities and citizens. Among the questions raised during the evaluation are; how local networks and activities can be stimulated by the citizen monitor and how the user's ideas and experience can be utilised in local adaptations so that they become an essential part of a continuous development of services and technology. The paper also describes the linked chains of responsibility exemplified in the excerpts from the interviews. These also include final users as a means of creating a personalised service adapted to local praxis and user environments. The question is posed "is it possible to talk in terms of interactivity on several different levels, not only in the sense of transmitting information or communicating, but also as a means of creating a relation-based interactivity?" Paper II Reconfiguration of Citizenship: Rights and Duties in Development of Public Services This paper presents the case of the cleaner in the library and some examples of feedback failures. Access to information, technology, and to some degree, participation in development of new services, is a central issue in the prevailing eGovernment discourse. This vision also comprises the idea of the active, contributing citizen and considers the development of local public participation as a process of co-construction of citizenship and services engaging several actors on different levels. At the same time, access must be seen as a contemporaneous process of inclusion and exclusion, a defining and drawing up of the boundaries of a new electronically mediated membership, where access is becoming a prerequisite for activating citizenship, transforming "the right to have access" into a "duty to participate", not just for citizens but for the employees who must manage the reconfiguration of citizenship and relations. The foundations for participation, however, turn out to be relatively restricted in practice. The original title of the paper was: Co-Construction of Citizenship: Rights and duties in development of public services. Paper III Consulting the Citizens – Relationship-based Interaction in the Development of E-Government This paper investigates current practices for involving citizens in the development of web-based services in public administration and tries to track their motives. With respect to democratisation, I argue that there is a large potential in adopting participatory design methods for establishing relation-based interaction between administration and citizens. The paper presents an analysis of E-Government initiatives. More particularly it explores the discourse of the materials surrounding these initiatives, particularly with respect to value systems derived from the marketing perspective contra democratic values. It demonstrates that conventional images of democracy have only a background role to play in such efforts. Paper IV Mapping Out and Constructing Needs in the Development of Online Public Services This paper is based on a study concerning experiences of, access to and requests for public services on-line, within the RISI+ Project. The paper presents a pilot study of the setting up of public services in the local context of the county of Blekinge, in southeast Sweden. The study was conducted as a peer evaluation of a selection of methods, or types of needs analysis, used by different actors and producers of public services in order to gain a picture of various needs among users. One part of this study focuses on the views expressed by service providers about the dialogue between themselves and citizens on the provision of public services. This is compared with the practical use or, in some cases, lack of use, of explicit techniques, such as questionnaires, larger surveys and work carried out with the help of focus groups. A basic question is, 'what role does citizen involvement play in the analysis of needs and services and in the choice of design?'. Parts of this report were presented in a poster display at the NordiCHI 2000 conference, "Design versus design" in Stockholm in October 2000 and, in a different version, as a work-in-progress report at the PDC 2000 (Participatory Design) Conference "Bringing in more voices" , in New York in November. Paper V Making E-Government Happen : Everyday Co-Development of Services, Citizenship and Technology This paper describes the use of a metaphorical figure used in different contexts as part of a discussion of working relationships of the co-development of services, citizenship and technology change. The paper discusses the challenge of developing a supportive infrastructure for the ongoing local adaptation and development of public services as citizens use them. Developing supportive structures for co-operation in the design task involves incorporating ways of including the general public, mapping out networks, developing tailorable software and cultivating shop-floor management. If continuous joint co-development of services is made a central part of the co-development of services, citizenship and technology, this also blurs the boundaries between governmental and municipal authorities, private sector employees and other actors within, for example, the voluntary sector - but above all, continuous joint co-development blurs the boundary between citizens and local authorities. The citizens become key figures in the 'web of connections' that makes up the design, content and use of new technologies. In the discourse on participation in E-Government, few reflections are made concerning the basic issue of the democratic values that could be gained by early involvement of local employees and citizens in developmental work or technology-based changes. Making more deliberate use of participatory design methods for incorporating multi-perspectives in service design as well as technology production and use could be a way to stimulate a broader, more inclusive and sustainable participation in local development of E-Government. Paper VI Discourses and Cracks - A Case Study of Information Technology and Writing Women in a Regional Context This is the first of the papers I wrote, where empirical material from a local IT project is discussed and mirrored against the dominating discourses of information technology. Paper VI discusses information technology as a political and practical discourse, which is in part shaped by the repetition of an exalted rhetoric. This repetitive discursive model can be distinguished in global, regional and local contexts and reflects an optimistic belief in technology as an independent power that automatically furthers democratic development. The second part of the paper presents empirical material and experiences from the Women Writing on the Net-project (this was included in the framework of the DIALOGUE project, which was partially funded by ISPO/EC). The aim of the project was to create a virtual space for women on the Internet, and to explore the writing process in terms of aims, tool and method. The method of approach incorporates reflections and discussions about empowerment, democracy and representation of women. This contributed to a more complex understanding of the values of the predominant IT discourses, and revealed the "cracks" in, and possibilities of feminist redefinitions of, these values.
40.	Elovaara, Pirjo, et al. (author) Discourses and Cracks : A Case Study of Information Technology and Writing Women in a Regional Context 2000 In: Women, Work and Computerization. - Boston & Dordrecht & Lonfon : Kluwer Academic Publilshers. - 0792378644 ; , s. 199-207 Book chapter (peer-reviewed)abstract This paper discusses information technology as political and practical discourse. The repetitive discursive model can be distinguished in global, regional and local contexts and contains an optimistic belief in technology as an independent power that automatically furthers democratic development. The second part of the paper presents empirical material and experiences from the ´Women Writing on the Net´ project. The aim was to build up a virtual space for women and use writing as aim, tool and method. This created a more complex understanding of the values of the predominant IT discourses and revealed the ´cracks´ and possibilities for feminist definitions of these values.
41.	Elovaara, Pirjo, et al. (author) Educational programs in e-government : An active, practice- and design-oriented network? 2004 In: 3rd International Conference on Electronic Government (EGOV 2004). - Zaragoza, SPAIN : SPRINGER-VERLAG BERLIN. ; , s. 457-459 Conference paper (peer-reviewed)abstract In the autumn of 2004, two higher educational programs in e-government will be starting up at Blekinge Institute of Technology in Southern Sweden. One of these is a Master’s level program, while the other is a more basic, two-year vocational education. Each will be the first of its kind in Scandinavia, and both will be offered as net-based distance education. The interdisciplinary group of researchers/teachers now developing the courses for these educational programs, in co-operation with several other research groups in Scandinavia, see this co-construction of distance education as the beginning of an active Scandinavian network of competence around higher education and ongoing research and development in the e-government area. We are currently exploring the possibilities of using distance education in this area as a way of networking around on-going e-government research and competence enhancement in Scandinavia. The Scandinavian tradition of Participatory Design, as well as ideas about e-government as constantly ongoing co-construction, have inspired us in our work with developing the new educational programs. A reference group consisting of representatives from a number of municipalities and various government agencies plays an important role in this work.
42.	Eriksén, Sara, et al. (author) Beyond the Buzz : Participatory, sustainable, convergent and high quality public e-services - developing methods and practices in India and Sweden 2008 Conference paper (peer-reviewed)abstract Can buzzwords be methodically exploited to develop more self-reflective and participatory research methods and practices within the ICT area? Research policies as well as research funding agencies rely heavily on buzzwords, yet tend to grow uncomfortable when these are deliberately highlighted and concatenated in research applications. This paper presents a multi-disciplinary R&D project in which we are exploring emerging methods and practices of participatory design of public e-services in India and Sweden. Using buzzwords as boundary objects, comparing methods and practices, with specific e-government projects we are involved in as examples, we attempt to address blind angles inherent in different cultural and disciplinary perspectives.
43.	Eriksén, Sara, et al. (author) Combining Research and Teaching in a Net-Based Learning Environment. Experiences from a net-based summer course on everyday IT : use and design 2002 Other publication (other academic/artistic)abstract Problem-based learning is emphasized in teaching as well as in research at the Blekinge Institute of Technology, where we come from. Students work in projects, often in collaboration with businesses and other organizations in the region. Cross-disciplinary course modules and co-operative projects are offered, involving students and staff from different subject areas. As far as possible, student projects are linked to on-going research projects, and research, too, is carried out in close cooperation with the surrounding society, the public sector and enterprises/industries in the region. Consequently, when we decided to offer a net-based summer course in 2002, an important aspect was how we could continue to link our on-going interdisciplinary research cooperation to the course in a constructive way, such that the students could be involved in problem-based learning of relevance to both their own situations and our research work. In this paper, we describe and reflect on some of the experiences from our first net-based summer course, in which we used three main themes and a combination of individual and group tasks to support reflection and dialogue around the literature and the students? own contributions to the course. The course was net-based, but also included F-2-F; three consecutive days of ?live? lectures and seminars at the university campus in Ronneby.
44.	Eriksén, Sara, et al. (author) Mapping service quality : measuring and comparing quality of experience and quality of service for Internet-based map services 2007 Conference paper (peer-reviewed)abstract In this paper, we present an on-going research project in which we are focusing on examining how users of map-based services on-line experience the quality of these services when the traffic load is high, and how the users' experiences of acceptable or not acceptable quality can be related to measurable parameters which can be used to manage network traffic and improve technical solutions. The project is a multi- and interdisciplinary project in cooperation between researchers within human work science and informatics, and researchers within telecommunication systems. Additionally, there are two external partners in the project: a provider of Internet-based map services, and a municipality which uses this provider's map services regularly. One of the main methodological issues addressed in the project is how laboratory based, quantitative research methods from research on Quality of Service in the telecommunication systems area can be related to qualitative research methods focusing on workplace- or other live-world based use situations and Quality of Expereince as defined by users of the services. How can experiments and studies be designed, and results shared, such that both network traffic measuring and evaluation of user experiences retain their own paradigmatic validity and relevance, while fruitfully informing service design?
45.	Eriksén, Sara, et al. (author) What have we learned from the TANGO arena for regional cooperation in Southern Sweden? 2004 In: Electronic Government. - Zaragoza : Springer Verlag. - 9783540229162 ; , s. 156-163 Conference paper (peer-reviewed)abstract The TANGO e-government arena is a project in Southern Sweden, funded by the Innovative Actions of the European Regional Development Fund. The project is now nearing its end, and we are thus at the stage of reflectively reviewing what has actually been accomplished and how this relates to the original goals of the project. In July 2002, when the project began, the aim was to establish cooperation between the public sector, private enterprise and university-based research in designing public e-services. In cooperating around development of new, integrated services, catering to various categories of users as well as to a growing diversity of mobile technologies, we have aimed towards es-tablishing feedback channels between practice and theory, between use and design, and between different academic disciplines where we see a need to synchronize the models and methods we work with. Our research questions have focused on exploring and managing multi-perspectivity as a resource for design. In this paper we look at how we organized our cooperation around these goals, and attempt to address those basic summing-up-the-project questions; How well have we succeeded? What have we learned in the process?
46.	Fiedler, Markus, et al. (author) E-government as co-construction : Networks, accountability, and working relations of technology production and use 2003 Conference paper (peer-reviewed)abstract The project within which this paper was co-authored focuses on the domain of e-government and is a deliberate attempt by the involved partners to cultivate and expand local and regional spaces for situated innovation, design and development of public services and ICT use in the public sector. Our starting point is e-government understood as co-construction. The project is currently being funded by the Innovative Actions within ERDF, the European Regional Development unding. The partners of the e-overnment arena are public service providers, ICT providers and researchers from a number of different disciplines. In this paper, we focus on communication networks and accountability. Are communication networks enablers or disablers for e-government services, and how can they be held accountable to their users? To what extent might we need to help each other unpack ‘black boxes’ and exchange them for ‘glass boxes’ in communicating with users and across disciplinary boundaries? Using metaphors and models from telecommunications, software engineering, informatics, business administration and human work science, and inspired by the Scandinavian tradition of Participatory Design, we attempt to establish a common basis to explore the evolving technologies and practices in e-government.
47.	Förvaltning och medborgarskap i förändring 2010 Editorial collection (other academic/artistic)abstract The aim of this book is to contribute to the development of a dialogue between ongoing research and established practice in the area of e-administration. Just as established practice consists of many different established practices within the public sector , researchers who are interested and involved in the area of e-administration also represent a number of different perspectives and academic disciplines. Our ambition has been to present several different perspectives and understandings related to the ongoing process of change, a charting of where Swedish research in the field stands today. The themes dsicussed from a critical perspective are: The Citizen's Space for Action, Space for Design Action, Space for Action Concerning Regulation and Leadership and finally Providing Space for a Multitude of Interpretations and Roles.
48.	Georgsson, Mattias (author) Toward Patient-centered, Standardized, and Reproducible Approaches of Evaluating the Usability of mHealth Chronic Disease Self-management Systems for Diabetes 2018 Doctoral thesis (other academic/artistic)abstract Diabetes is a chronic disease affecting 422 million patients worldwide according to World Health Organization data with 30.3 million in the United States and 64 million in Europe. The prevalence speaks to the need for improved ways to support patients in disease self-management. mHealth solutions are increasingly used for this; however, usability is a current challenge affecting patients’ mHealth use. Recent literature emphasizes an increased focus on patient-centeredness in diabetes care, user-centeredness in chronic disease mHealth system design and standardized, systematic approaches for usability evaluation. The aim of this thesis and its individual studies was to incorporate these foci into the evaluation of two mobile health self-management systems for diabetes.Study I used ISO standard 9241-11 to examine the relationship between selected group characteristics of diabetes patients on specific interaction outcomes to quantitatively identify needed system modifications. Study II utilized a multi-method design to assess diabetes patients’ mHealth usage and combined two novel analytic methods to structure and analyze results. Study III used a modified, user-oriented heuristic evaluation (HE) method, validated tasks and in-depth severity factor ratings to identify critical problems from patients’ point of view. By developing and employing a modified, user-centered cognitive walkthrough method (UC-CW), study IV assessed its effectiveness and efficiency in finding relevant usability problems for users as well as patients’ acceptance. The modified CW was validated against the golden-standard user test with Think Aloud.Study I emphasized the importance of considering user characteristics in mHealth performance as these influenced interaction outcomes. All patients had difficulties with multiple-step tasks. Patients more recently diagnosed were able to perform tasks more successfully, with fewer errors and at faster times and had higher satisfaction scores; similar outcomes to the more experienced users. Educational level did not, however, seem to influence performance. In study II, the usability test with Think-Aloud (TA), in-depth interviews and questionnaires contributed to 19 consolidated issues, and triangulated on 5 critical usability problems for users. The combined analysis methods resulted in structured, categorized descriptions to aid in problem-solving. In Study III, the disease-related, critical information deficiencies found by expert evaluators using the modified, structured method also converged on and highlighted potentially adverse user concerns. Study IV demonstrated that the UC-CW found more critical user problems compared to the user test with TA despite both methods producing similar major average severity ratings and violations of heuristic categories. The modified method was more efficient per detected problem and experienced as less cognitively demanding and with a higher ease of use.These studies offer different approaches that include patient-centered, efficient and user-acceptable methods and method modifications to detect critical usability issues for users. Importantly, improved mHealth designs for users could mean improvement in interactions, interaction performance, increased adoption, and long-term perhaps even increased adherence to interventions for chronic conditions.
49.	Gidlund- Lindblad, Katarina, et al. (author) Critical Design and the creation of alternative visions : literally and metaphorically Critical 2014 Reports (peer-reviewed)abstract Critical design methods and thinking is gaining increasing interest during design of artefacts, applied mainly by interaction designers in order to create designs that cause reflections (on roles, norms, values, practices, cultures). It forces reflection among the users of the artefacts, since the artefact is aimed to provoke, and to support visions of alternative realities, other ways of being and living. However, ways to create such provocations, reflections and visions among the professionals (designers, researchers and practitioners) is not explored as much. If considering critical design rather as a position than an approach for design, how can we support reflection among us as professionals? Thereby, enable usage of critical design in our profession? These, and related questions, will be reflected upon and discussed during the workshop.
50.	Hallqvist, Carina, 1957- (author) Designing Democracy : Mobilen i demokratins tjänst ur ett designperspektiv 2006 Licentiate thesis (other academic/artistic)abstract Avhandlingen tar sin utgångspunkt i det av Vinnova finansierade projektet »Mobilen idemokratins tjänst» även kallat [demos], vilket drevs av Interactive InstitutesStudio[12-21] under perioden 2002 – 2004. De nya mediernas växande betydelse förungdomars vardagsliv var en viktig faktor bakom [demos]-projektet. Persondatorer,mobiltelefoner, digitala kameror, MP3-spelare och andra digitala verktyg är idagsjälvklara för de flesta ungdomar i västvärlden. Dessa verktyg, liksom Internetsmångfald, har snabbt blivit en given del av såväl deras skolarbete som deras fritid.Detta har fått effekt på ungdomars sätt att leka, kommunicera, arbeta och skapasociala gemenskaper. Ungdomars självklara förhållningssätt till digitala media gör attde ofta utvecklar oväntade och innovativa användningsområden för tjänster ochverktyg, genom vad som skulle kunna kallas ett kreativt »missbruk».I [demos]-projektet var ambitionen att i arbetet med morgondagens vuxna relaterafrågor kring teknik- och konceptutveckling till frågor som har med vårt samhälle ochnya former för demokrati att göra. Den övergripande målsättningen i projektet var attundersöka vad som händer om man använder mobila tjänster som ett hjälpmedel ochen utmaning i skoldemokratin.En prototyp baserad på sms-tekniken utvecklades och testades inom projektets ram.Prototypen utvecklades utifrån två huvudspår, dels representantens behov attundersöka mandat i medlemsgruppen och dels de enskilda medlemmarnas behov attpåkalla ledarna och övriga medlemmars uppmärksamhet och skapa opinion kring enviss fråga.I avhandlingen presenteras en fallstudiebeskrivning av [demos]-projektet. Avsiktenmed denna är att tillföra området en beskrivning av och reflektioner kring ett praktisktexempel på en implementation där man haft avsikten att använda sig av vardagstekniki form av sms för att stödja demokratiska processer. Avhandlingen belyser ochdiskuterar former för användarmedverkan i spontan design. I fokus är området digitalamedia och viljan till medskapande som understöds av den interaktiva potentialen idigitala verktyg och medier. Dessa ger möjligheter att själv eller tillsammans medandra skapa nya sociala sammanhang, filmer, bilder, musik.Ytterligare ett viktigt led i beskrivningen och analysen av projektet har varit attundersöka de tekniska och organisatoriska dimensioner vilka ligger till grund förprojektets resultat. Särskilt studerades hur man genom att utgå från nyttjandet av smssom en »vardaglig teknik» kan utforma ett system som ett stöd för demokratiskaprocesser. Den fråga som behandlas här är vad som händer då vi tillför de efterfrågadetekniska möjligheterna. Ökar engagemanget att delta i demokratiska processer dådeltagarna själva fått välja redskap/teknik? Blir designprocessen mera demokratisk?Slutligen diskuteras den övergripande problematik som ligger i att bedrivaforskning och praktik parallellt.Avhandlingen tar sin utgångspunkt i det av Vinnova finansierade projektet »Mobilen idemokratins tjänst» även kallat [demos], vilket drevs av Interactive InstitutesStudio[12-21] under perioden 2002 – 2004. De nya mediernas växande betydelse förungdomars vardagsliv var en viktig faktor bakom [demos]-projektet. Persondatorer,mobiltelefoner, digitala kameror, MP3-spelare och andra digitala verktyg är idagsjälvklara för de flesta ungdomar i västvärlden. Dessa verktyg, liksom Internetsmångfald, har snabbt blivit en given del av såväl deras skolarbete som deras fritid.Detta har fått effekt på ungdomars sätt att leka, kommunicera, arbeta och skapasociala gemenskaper. Ungdomars självklara förhållningssätt till digitala media gör attde ofta utvecklar oväntade och innovativa användningsområden för tjänster ochverktyg, genom vad som skulle kunna kallas ett kreativt »missbruk».I [demos]-projektet var ambitionen att i arbetet med morgondagens vuxna relaterafrågor kring teknik- och konceptutveckling till frågor som har med vårt samhälle ochnya former för demokrati att göra. Den övergripande målsättningen i projektet var attundersöka vad som händer om man använder mobila tjänster som ett hjälpmedel ochen utmaning i skoldemokratin.En prototyp baserad på sms-tekniken utvecklades och testades inom projektets ram.Prototypen utvecklades utifrån två huvudspår, dels representantens behov attundersöka mandat i medlemsgruppen och dels de enskilda medlemmarnas behov attpåkalla ledarna och övriga medlemmars uppmärksamhet och skapa opinion kring enviss fråga.I avhandlingen presenteras en fallstudiebeskrivning av [demos]-projektet. Avsiktenmed denna är att tillföra området en beskrivning av och reflektioner kring ett praktisktexempel på en implementation där man haft avsikten att använda sig av vardagstekniki form av sms för att stödja demokratiska processer. Avhandlingen belyser ochdiskuterar former för användarmedverkan i spontan design. I fokus är området digitalamedia och viljan till medskapande som understöds av den interaktiva potentialen idigitala verktyg och medier. Dessa ger möjligheter att själv eller tillsammans medandra skapa nya sociala sammanhang, filmer, bilder, musik.Ytterligare ett viktigt led i beskrivningen och analysen av projektet har varit attundersöka de tekniska och organisatoriska dimensioner vilka ligger till grund förprojektets resultat. Särskilt studerades hur man genom att utgå från nyttjandet av smssom en »vardaglig teknik» kan utforma ett system som ett stöd för demokratiskaprocesser. Den fråga som behandlas här är vad som händer då vi tillför de efterfrågadetekniska möjligheterna. Ökar engagemanget att delta i demokratiska processer dådeltagarna själva fått välja redskap/teknik? Blir designprocessen mera demokratisk?Slutligen diskuteras den övergripande problematik som ligger i att bedrivaforskning och praktik parallellt.

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