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- Aid Kalle Dunkel, Laura Viktorya Chrsitina Matthias Wißotzki, et al.
(author)
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State of research in reuse of enterprise models : Systematic literature analysis of CAISE, EMMSAD, ICIS and INCOM
- 2012
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In: Proceedings of the IADIS International Conference on Information Systems. - 9789728939687 ; , s. 82-90
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Conference paper (peer-reviewed)abstract
- The importance of managing organizational knowledge of enterprises has been recognized for decades. The systematic development and reuse of organizational knowledge is expected to improve the competitiveness of the enterprise. While the practice of “reuse” is common in general computer science there is still a lack of surveys in regard to reuse in enterprise modeling. This document reviews four different papers presented at information systems conferences over the last seven years: CAISE, EMMSAD, ICIS, and INCOM. Our analysis indicates that the majority of research is realized by case studies, theoretical frameworks and mostly on business process modeling aspects of enterprise models.
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- Albertsen, Thomas, et al.
(author)
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Modelling Network-based Defence : Success and Failure of an Enterprise Modelling Endeavour
- 2010
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In: The Practice of Enterprise Modeling. - Berlin : Springer. - 9783642167812 ; , s. 121-129
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Conference paper (peer-reviewed)abstract
- Research projects have an inherent risk of failure, and learning howto cope with the risk is an important task for everyone involved. In order to doso it is necessary to share the knowledge of the experiences done during andafter the project. This paper investigates a recently completed enterprisemodeling research project and contributes with lessons learned andrecommendations for future enterprise modeling projects.
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- Albertsen, Thomas, et al.
(author)
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The Practice of Competence Modelling
- 2010
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In: The Practice of Enterprise Modeling. - Berlin : Springer. - 9783642167812 ; , s. 106-120
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Conference paper (peer-reviewed)abstract
- A clear understanding of the organizational competences of anenterprise and the underlying individual competences and the competencedevelopment needs has become more and more important for many industrialareas as a foundation for competence supply processes and adjustment tochanging market conditions. Competence modelling, i.e. the use of enterprisemodelling techniques for capturing existing and describing desiredorganisational and individual competences in enterprises, offers importantcontributions to this. In the last years, the authors of the paper have performed anumber of competence modelling cases, which revealed different characteristicsand resulted in lessons learned. This paper presents an examination of differentcharacteristics of competence modelling cases, and recommendations andlessons learned from these cases for the practice of competence modelling.
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- Baer, Florian, et al.
(author)
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DESERV IT : A method for devolving service tasks in IT services
- 2021
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In: Business & Information Systems Engineering. - : Springer. - 2363-7005 .- 1867-0202. ; 63, s. 419-439
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Journal article (peer-reviewed)abstract
- Nowadays, IT operations devolve many tasks in IT services to internal customers (i.e., IT self-service). The rationale for this service task devolvement is often to reduce the IT personnel’s workload. However, prior research has shown that IT operations often fail to achieve this goal. Existing methods for modeling and analyzing services fall short of supporting service providers in identifying and specifying service tasks suitable to be devolved to (internal) customers. This paper presents, therefore, the first method for devolving service tasks in IT services (DESERV IT). DESERV IT is a compound of four method components encompassing a joint meta-model, a visual notation for modeling IT services, and procedural recommendations. The DESERV IT meta-model extends the meta-model of service blueprinting by means of concepts required to analyze service task devolvement. DESERV IT is evaluated in four evaluation episodes. The results of the evaluation episodes show that DESERV IT is perceived as effective, useful, complete, and generalizable by experts in the IT service management and enterprise architecture discipline. This paper contributes to enterprise modeling by demonstrating the feasibility of DESERV IT in an example case and describing DESERV IT’s evolution during the evaluation episodes. DESERV IT supports practitioners (e.g., request fulfillment managers) in modeling and analyzing IT services.
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