| 1. |
- Bergvall-Kåreborn, Birgitta, et al.
(author)
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A case study of real-world testing
- 2008
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In: MUM'08 Proceedings. - New York : ACM Digital Library. - 9781605581927 ; , s. 113-116
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Conference paper (peer-reviewed)abstract
- In this paper we present the results of a real-world test of a mobile application for public transportation, as well as lessons learnt by carrying out the test. By this we contribute with experience and accumulated knowledge to the area of mobile applications for public transportation and to the area of real-life testing. Through the test we learnt a number of lessons related to the application, related concepts, people's behavior in relation to public transportation, and last but not least in relation to our method.
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| 2. |
- Bergvall-Kåreborn, Birgitta, et al.
(author)
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A Milieu for Innovation : Defining Living Labs
- 2009
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In: Stimulating recovery. - New York : ISPIM. - 9789522148643 - 9522148644 ; , s. 12-
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Conference paper (peer-reviewed)abstract
- A new trend of user involvement in open innovation processes has emerged. Concurring with this trend the Living Lab concept has been re-vitalized. This concept has attracted attention lately, but there exist no coherent view. In this paper we discuss and define the concept and propose five key components and five key principles for Living Labs based on experiences from over 30 development and research projects within two Living Labs, Botnia Living Lab and Halmstad Living Lab. The key components are: ICT & Infrastructure; Management; Partners & Users; Research; and Approach. The key principles are: Openness; Influence; Realism; Value; and Sustainability. Our proposed definition of a Living Lab is: A Living Lab is a user-centric innovation milieu built on every-day practice and research, with an approach that facilitates user influence in open and distributed innovation processes engaging all relevant partners in real-life contexts, aiming to create sustainable values.
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| 3. |
- Bergvall-Kåreborn, Birgitta, et al.
(author)
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Concept design with a living lab approach
- 2009
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In: 2009 42nd Hawaii International Conference on System Sciences. - : IEEE Communications Society. - 9780769534503 ; , s. 1-10
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Conference paper (peer-reviewed)abstract
- Living Labs is a rather new research area and phenomena that introduces new ways of managing innovation processes. The underlying idea is that people's ideas, experiences, and knowledge, as well as their daily needs of support from products, services, or applications, should be the starting point in innovation. This paper illuminates experiences and accumulated knowledge to the area of concept design in an innovation process within a Living Lab. FormIT, a methodology developed for innovation processes within Living Labs is introduced through an illustration of how it has been utilised in a case. The experiences and the method are related to characteristics of Living Labs, and the paper closes with some concluding remarks in relation to concept design in a Living Lab.
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| 4. |
- Bergvall-Kåreborn, Birgitta, et al.
(author)
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Creating a new leverage point for information systems development
- 2008
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In: Designing information and organisations with a positive lens. - Amsterdam : JAI Press Ltd. - 0762312874 ; , s. 75-95
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Book chapter (other academic/artistic)abstract
- We present a new approach that shifts the leverage point of information systems development from problem orientation to opportunity development. Our approach, entitled FormIT, employs a careful focus on enhanced user involvement, concentrating on users as human beings, and attention to users’ needs as opposed to system requirements. As theoretical and methodological foundations, we build on the 4-D cycle model of Appreciative Inquiry and current research on needfinding. Our field experience demonstrates that FormIT shifts the systems development process from being reactive to being proactive, and in turn, enables a smoother implementation of inevitable change, particularly radical change. Moreover, FormIT stimulates the generation of rich local knowledge and helps reveal deep insights into the development process and the overall organization.
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| 5. |
- Bergvall-Kåreborn, Birgitta, et al.
(author)
-
Creating social change in a municipality using a Total Quality Management approach
- 2009
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In: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3363 .- 1478-3371. ; 20:12, s. 1375-1393
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Journal article (peer-reviewed)abstract
- This paper describes a joint project started by citizens, trade life and local government of the Swedish municipality of Jokkmokk to create a positive societal development based on the tenets of Total Quality Management. The project had a duration of two years, and also included a parallel effort made in Mansfield in the United Kingdom, although this paper describes the Jokkmokk part of the project. The evaluation was based on surveys and interviews analysed using Soft Systems Methodology. The analysis shows that most respondents thought that the project was successful in changing attitudes of the people of Jokkmokk and of creating valuable networks. The project also had an aim to create involvement of ordinary citizens and many activities were addressed to let citizens develop and generate ideas and participate in societal activities and decision making. The evaluation showed that the leaders and politicians of Jokkmokk were not ready for the used bottom-up approach. The analysis also underlines the importance of communicating the mission and goals of the project. We consider the achievements, due to the short duration of the project, substantial and both the positive and the negative outcomes present valuable lessons from a societal development perspective.
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| 6. |
- Bergvall-Kåreborn, Birgitta
(author)
-
Cultural and industrial values in change
- 2006
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In: International Journal of Knowledge, Culture and Change Management. - 1447-9524 .- 1447-9575. ; 6:4, s. 157-163
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Journal article (peer-reviewed)abstract
- This article explores the potential of using a systems design methodology named Soft Systems Methodology (SSM) as a methodology for evaluation.
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| 7. |
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| 8. |
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| 9. |
- Bergvall-Kåreborn, Birgitta, et al.
(author)
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Living lab : an open and citizen-centric approach for innovation
- 2009
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In: International Journal of Innovation and Regional Development. - 1753-0660 .- 1753-0679. ; 1:4, s. 356-370
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Journal article (peer-reviewed)abstract
- In this paper, we focus on a new research area, Living Lab that introduces new ways of managing innovation processes. A Living Lab can be viewed as both an innovation milieu and an innovation approach and the aim of this paper is to clarify these two perspectives, as well as to illustrate how they can enrich each other. This is done by presenting one Living Lab milieu, Botnia Living Lab and its key components; and one Living Lab approach, FormIT and its key principles. The presentation is done on two levels, one general level and one case specific level. The case focuses on involving citizens in the design of an e-service aimed to increase their influence in a municipality and its development. Through this, we learnt that the key components of a Living Lab constitutes important structures that enhance the process and as such the principles.
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| 10. |
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| 11. |
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| 12. |
- Bergvall-Kåreborn, Birgitta, et al.
(author)
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The elusive nature of user needs in existing information systems literature
- 2007
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In: Information Management in the Networked Economy - Issues and Solutions. - : International Business Information Management Association (IBIMA). - 9780975339374
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Conference paper (peer-reviewed)abstract
- In this paper, we present a new approach to facilitate the process of eliciting user needs in the information systems development context. Today is has become important to study users and their needs since products or services that contribute to fulfill an unsatisfied need have a high probability to succeed on the market. Hence, identifying and designing for user needs is imperative in innovation projects. We have identified two missing issues within the existing literature concerning user needs and systems development. Firstly, there are no consistent frameworks or categorizations of different types of needs, and secondly, there are no descriptions of how to proceed in the process of eliciting and analyzing user needs. Hence, the purpose of this paper is to present a theory of human motivation and behavior which we use as a framework to elicit and understand user needs. We have found different strengths with this framework such as the facilitation for the analyst to find divergent views of the same need and as well as needs that were solutions to another need. In addition, divergent views of the same need became obvious when we applied this framework. A drawback we have observed by using the framework is the possibility that a need is forced into a box, thereby risking missing its actual meaning.
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| 13. |
- Chronéer, Diana, et al.
(author)
-
Born global in a heartbeat
- 2009
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In: Proceedings of the XX ISPIM Conference, Vienna, Austria, 21-24 June 2009.
-
Conference paper (peer-reviewed)abstract
- This paper aims to enhance the knowledge of business model development in the mobile service sector by exploring the underlying components of a business model for organizations within that industry. By drawing from business model literature combined with findings from a longitudinal case study of an iPhone application, a conceptual business model for mobile services was developed. Proposed model extends earlier frameworks by adding contingency aspects and the view of core resources into a dynamic business model. Findings from the study highlight the importance for application developers to have an overall resource strategy in order to support the sustainability of their business models. This is particularly important due to the rapid pace of change in the industry and the technology.
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| 14. |
- Fernández, Walter, et al.
(author)
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Using design as boundary spanner object in climate change mitigation projects
- 2009
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In: Australasian Journal of Information Systems. - : Australian Journal of Information Systems. - 1449-8618 .- 1326-2238. ; 16:2, s. 51-69
-
Journal article (peer-reviewed)abstract
- Climate change is a growing concern for society and the focus of numerous research initiatives across multiple fields of science. These initiatives often need to capitalize on the cross-specialized knowledge contributed by researchers from very different fields. The diversity of worldviews among key stakeholders requires an effective overall design strategy acting as a boundary spanner object. This study presents an account of the issues faced by a multidisciplinary research project and discusses the suitability of a design approach to help address issues such as equality, empowerment, autonomy, creativity, performance, reduction of innovation cycle times and also provide for the necessary balance between control, speediness and flexibility.
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| 15. |
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| 16. |
- Martin, Suzanne, et al.
(author)
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MyHealth@Age : improving health, safety and wellbeing for elderly people in remote rural areas
- 2009
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In: eChallenges e-2009 Conference Proceedings. - : IIMC International Information Management Corporation. - 9781905824137
-
Conference paper (peer-reviewed)abstract
- It is generally accepted that the prevalence of illness is potentially greatest in the older age group including physical disabilities and mental health problems. Whilst this has implications for the individual and society in general, unique challenges present for those ageing within rural remote areas of the world . MyHealth@Age focuses on the development of eHealth services to citizens living in peripheral areas of Europe. Specifically, this innovative research has utilitsed the methodologies of the Living Labs utilising participatory qualitative research methods to empower the citizens to inform local sustainable service development, mapped to local needs. This paper will present the research objectives and findings of gathering user requirements. The research objectives include: Improved health, safety and well being for elderly people in northern periphery region.
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| 17. |
- Meiland, Franka J., et al.
(author)
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COGKNOW Development and evaluation of an ICT-device for people with mild dementia
- 2007
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In: Medical and Care Compunetics 4. ; , s. 166-177
-
Conference paper (peer-reviewed)abstract
- Dementia is a progressive, chronic disease affecting 5% of all persons above 65 and over 40% of people over 90. The aim of the COGKNOW project is to achieve a breakthrough with research that addresses the needs of those with dementia, particularly those with mild dementia living in the community. This entails cognitive reinforcement in four main areas: helping people to remember, helping to maintain social contact, helping with performing daily life and recreational activities and finally enhance feelings of safety. Based on a sound foundation of needs reported in dementia literature, workshops and individual interviews have been carried out with dementia sufferers and their carers in three European countries. A ranked analysis of information from workshops and interviews, and the state of the art of successful ICT solutions will be the basis for formulating the functionalities of the technical solution and for the development of a cognitive prosthetic device with associated services for people with mild dementia. The research and evaluation will be conducted from human factors, technology, and business perspectives in three phases of one year each. In this paper we discuss the design of the COGKNOW project, the first results of the user needs inquiry workshops and the ICT solutions the COGKNOW project will focus on in the first year.
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| 18. |
- Meiland, Franka J., et al.
(author)
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COGKNOW: Development of an ICT device to support people with dementia
- 2007
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In: Journal on Information Technology in Healthcare. - 1479-649X. ; 5:5, s. 324-334
-
Journal article (peer-reviewed)abstract
- Objective: To develop a successful user-validated cognitive prosthetic device with associated services to help persons with mild dementia.Setting: The ICT solution will be developed by a consortium of eleven institutes in eight countries in Europe. It will be tested and evaluated by users (persons with dementia and their carers) in 3 European cities - Amsterdam, Belfast and Luleå.Methods: To identify and analyse the needs of persons with dementia, workshops and interviews were conducted with Alzheimer patients suffering from mild dementia, and their carers in three European cities. A literature search was also performed to identify existing proven effective ICT solutions for persons with dementia.Results: The most important needs and the most preferred ICT solutions identified by participants were (i) Activity reminders e.g. for eating meals; (ii) Item locators; (iii) Picture dialling to keep in contact with family and friends; (iv) Support for pleasure activities; (v) Enhancement of feelings of safety. Conclusion: Based on the needs identified, a prototype solution will be built, tested and modified as an iterative process. The device will ultimately be evaluated to see if it can enhance feelings of autonomy and quality of life of persons with dementia.
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| 19. |
- Meiland, FJ M., et al.
(author)
-
COGKNOW : helping people with mild dementia navigate their day
- 2007
-
Conference paper (peer-reviewed)abstract
- Dementia is a progressive, chronic disease affecting 5% of all persons above 65 and over 40% of people over 90. The aim of the COGKNOW project is to achieve a breakthrough with research that addresses the needs of those with dementia, particularly those with mild dementia living in the community. This entails cognitive reinforcement in four main areas: helping people to remember, helping to maintain social contact, helping with performing daily life and recreational activities and finally enhance feelings of safety. Based on a sound foundation of needs reported in dementia literature, workshops and individual interviews have been carried out with dementia sufferers and their carers in three European countries. A ranked analysis of information from workshops and interviews, and the state of the art of successful ICT solutions will be the basis for formulating the functionalities of the technical solution and for the development of a cognitive prosthetic device with associated services for people with mild dementia. The research and evaluation will be conducted from human factors, technology, and business perspectives in three phases of one year each. In this paper we discuss the design of the COGKNOW project, the first results of the user needs inquiry workshops and the ICT solutions the COGKNOW project will focus on in the first year.
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| 20. |
- Melander-Wikman, Anita, et al.
(author)
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Improving health and safety for elderly people through an ethic-of-appreciation
- 2009
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In: The Journal of Nutrition, Health & Aging. - 1279-7707 .- 1760-4788. ; 13:6, Suppl. 1, s. S449-
-
Journal article (other academic/artistic)abstract
- IntroductionThis paper uses data from My Health @ Age (2008-2010), an EU, Northern Periphery funded project. Its aim is to offer the rapidly ageing population in the northern periphery regions of Europe, improved health, safety and well-being through the use of new services and new mobile ICT products. The project methodology is informed by the values and processes of Participatory Design, Form-IT and appreciative action research. The project's aim and its approach raise a fundamental ethical question, namely, ' In what ways do ICT solutions for improving the quality of life for older people (over 65 years) in the northern periphery regions, have an ethical dimension?MethodsOur developing ethical awareness uses data from focus group meetings and storyboarding activities conducted with a group of 20 elderly persons, with/with out functional limitations, in Norrbotten, Sweden. Using conversational analysis, thematic elucidation, semiotic and iconographic analysis, we present our efforts to do the 'right thing' and the 'best thing' to enhance the well-being of elderly people.ResultsThis paper illustrates ethical conflicts and dilemmas associated with trying to balance user needs ( e.g. elderly people, health care professionals) with technological (product) design requirements and commercial or market opportunities. Four ethical themes have emerged which, collectively, form an etic-of-appreciation. They are the need to clearly demonstrate an;* Ethic of respect: Where the lived experiences of older people are actively listened to.*Ethic of empowerment: Where older people feel they have a voice in descisions about their well-being.* Ethic of critique: Where power differentials that often constrain and marginalise older adults, are confronted.* Ethic of concern: Where ICT solutions enable older people to feel dignified and treated with kindness.ConclusionICT and ethics need to be creatively synthesised into an ethic-of-appreciation. This is imperative for projects based on participatory design principles.ReferencesGhaye, T., Melander Wikman, A., Kisare, M., Chambers, P., Bergmark, U., Kostenius, C. and Lillyman, S. (2008) Participatory and appreciative action and reflection (PAAR) - democratizing reflective practices. Reflective Practice, 9(4) 361-397Melander Wikman, A., Jansson, M. & Ghaye, T. (2006) Reflections on an appreciative approach to empowering elderly people in home healthcare. Reflective Practice, 7; 4:423-443
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| 21. |
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| 22. |
- Nugent, Chris, et al.
(author)
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Home-based assistive technologies for persons with mild dementia
- 2007
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In: Pervasive Computing for Quality of Life Enhancement. - Berlin : Encyclopedia of Global Archaeology/Springer Verlag. - 9783540730347 ; , s. 63-69
-
Conference paper (peer-reviewed)abstract
- Those suffering from mild dementia exhibit impairments of memory, thought and reasoning. It has been recognised that deployment of technological solutions to address such impairments may have a major positive impact on the quality of life and can be used to help perform daily life activities hence maintaining a level of independence. In this paper we present an overview of our current investigations into how technology can be used to improve the quality of life of the ageing person with mild dementia. Specifically, we detail the methodology adopted for our work, outline results attained from a series of workshops to identify user needs and finally present how these user needs have been mapped onto the design of home based assistive technologies.
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| 23. |
- Ståhlbröst, Anna, et al.
(author)
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Constructing representations of users needs : a living lab approach
- 2008
-
In: Proceedings of 31th Information Systems Research Seminar in Scandinavia. - : Mittuniversitetet. - 9789186073121
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Conference paper (peer-reviewed)abstract
- The difficulties of understanding system requirements early on in the systems development process is an issue being discussed in the information systems discipline for several years. The requirement elicitation phase is seen as the most important phase, but it is still the least understood activity during the systems development process. Little research has been published which clarify, discuss and theorize user needs and its characteristics and how these could be used as implications for design of new IT-systems. In this paper, we aim to generate general insights about users and their situations by elaborating with situational user expressions and by this start developing theory about users' needs and requirements. During our studies, we have found that users express their needs and desires that are both dependent on the current situation they act in, but users also express their desires in general ways. Following a constructivist perspective, we have found that the users' experiences and the use of stimuli material influence what users express.
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| 24. |
- Ståhlbröst, Anna, et al.
(author)
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FormIT : an approach to user involvement
- 2008
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In: European living labs. - Berlin : Wissenschaftlicher Verlag Harri Deutsch GmbH. - 9783865733436 ; , s. 63-75
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Book chapter (other academic/artistic)
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| 25. |
- Ståhlbröst, Anna, et al.
(author)
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Needs and accommodation in evaluation design
- 2005
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In: Proceedings of 12th European Conference on Information Technology Evaluation (ECITE 2005). ; , s. 457-464
-
Conference paper (peer-reviewed)abstract
- A clear understanding of the purpose of evaluation is essential in every evaluation situation to ably decide on approach and methodology. In this paper we present a case study focusing on evaluation of a mobile service for marketing purpose called M-Club. The project involved companies from different lines of business and with different nationalities. This diversity shed light on the complex process of defining a common evaluation focus. To understand the perspectives of the different stakeholders, interviews were conducted. The interviews explored the stakeholders' purposes, evaluation needs and expectations. In the analysis of the interviews Soft Systems Methodology (SSM) was used. One underpinning idea in SSM is the identification and awareness of different perspectives. The result of the analysis made it clear that different purposes, needs, expectations and objectives were represented among the stakeholders in the project and these could explicitly be illustrated using SSM techniques. However, differing perspectives, motives and needs led to another problem, namely, how to reach accommodation on the evaluation focus. We found that this problem is not described nor elaborated further in the evaluation literature. In SSM literature the problem is addressed by discourse but not explored in depth. This paper illustrates how a focus on needs contributed to the process of reaching accommodation and a common evaluation purpose among stakeholders. The findings showed that a need finding approach contributed to the process of designing the evaluation. By getting a common understanding of different purposes, needs, expectations and objectives relevant to the situation, the accommodation discussion became more focused. A focus on needs broadened the scope of the evaluation since needs are what lies behind problems and solutions.
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| 26. |
- Ståhlbröst, Anna, et al.
(author)
-
Striving for realism in a user involvement process
- 2009
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In: Proceedings of the 2nd ISPIM Innovation Symposium. - 9789522148643
-
Conference paper (peer-reviewed)abstract
- Nowadays, it is commonly acknowledged that it is important to learn from users when the aim is to develop user-centred services and products. This is shown in the fact that a lot of the commercially important innovations that are developed today are developed by end-users. When it comes to innovation, it is burdened with uncertainty and the only way to get input on users reactions, is to start developing it and to let users use it. One way to involve users in the process of innovation development is the Living Lab approach in which one guiding principle is realism. In this paper, the aim is to define and illustrate how the Living Lab principle realism takes form and is facilitated in a mobile service development project described in this paper. We found that realism takes different forms dependent on in which phase the innovation process is.
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| 27. |
- Ståhlbröst, Anna, et al.
(author)
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Understanding innovation community users
- 2009
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In: Proceedings of the XX ISPIM Conference, Vienna, Austria, 21-24 June 2009.
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Conference paper (peer-reviewed)abstract
- Today, we are facing new and challenging situations with the growing financial crisis and the difficult times for companies with a decreasing number of customers and declining revenues. It is therefore important for companies to challenge their way of thinking and developing innovations. An up-coming approach to innovation is to open up the innovation process and to include users in this process. Due to immaturity of this approach, there is little knowledge on how these communities should be designed and used to really support companies’ innovation processes. In this paper, we illustrate how and why users engage in innovation communities, as well as the nature of these users. We do this with the objective to render results that can guide companies on how to utilize their on-line user communities in order to accelerate user’s participation in open innovation processes.
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| 28. |
- Ståhlbröst, Anna, et al.
(author)
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Unveiling the mysterious needs of users
- 2007
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In: Proceedings of the 30th Information Systems Research Seminar in Scandinavia, IRIS 30. - : Department of Computer Sciences, University of Tampere. - 9789514470486 ; , s. 570-586
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Conference paper (peer-reviewed)abstract
- Based on identified trends and weaknesses within IS literature in relation to unveiling the needs of users this paper aims to contribute to the field by presenting a method for eliciting, structuring and understanding user needs. The method, FormIT, is illustrated through a case study focused on increasing citizens' involvement in municipality matters. To FormIT we added a framework based on psychological motivators to structure and understand the needs. The findings from the study can be divided into three clusters. The first focuses on the technical solution, and product and service criteria that motivate the citizens to interact with local and central authorities. The second cluster relates to the needs expressed by the citizens and/or interpreted by the authors. They give an indication of needs that citizens consider important and that need to be considered when developing e-services geared at e-participation and involvement between citizens and public authorities. Finally, the third cluster of findings relate to the method and framework used to elicit, cluster and understand user needs. The most important finding and conclusion here is that the main strength of the framework is the discussion and reflection it generates.
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