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Citizens´ services :
Citizens´ services : Nordic and Baltic research needs
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- Albinsson, Lars (author)
- Högskolan i Borås,Institutionen Handels- och IT-högskolan
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(creator_code:org_t)
- ISBN 9789185959839
- 2009
- English.
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Series: VINNOVA Rapport, 1650-3104 ; VR 2009:26
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Abstract
Subject headings
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- What are the key issues in citizen-centric service development that research should address? People engaged in the development of services for citizens, both public and private, in six countries – Iceland, Sweden, Lithuania, Norway, Estonia and Latvia – have participated in half-day workshops during 2008-2009 to discuss the challenges research projects should take on, which output is needed and how to conduct them in order to better help service developers. This work has been a key part of the project “Citizens’ services – Turning Public Private outside in”. In general, the situation in the six countries is very similar and key findings include: • The need to improve cross- and inter-organizational service development. There are too many “silos”. • The need to better engage citizens in service design, to increase the use and effectiveness of services. • The need for more collaborative research projects with researchers, and public and private service developers in an action-oriented and experimental mode.
Subject headings
- SAMHÄLLSVETENSKAP -- Statsvetenskap -- Statsvetenskap (hsv//swe)
- SOCIAL SCIENCES -- Political Science -- Political Science (hsv//eng)
Keyword
- citizen-centric
- co-design
- services
- Co-Design
Publication and Content Type
- vet (subject category)
- rap (subject category)
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