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Organizing for Robo...
Organizing for Robotic Process Automation in Local Government : Observations from Two Case Studies of Robotic Process Automation Implementation in Swedish Municipalities
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- Lindgren, Ida, 1980- (author)
- Linköpings universitet,Informationssystem och digitalisering,Filosofiska fakulteten
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- Åkesson, Maria, 1963- (author)
- Högskolan i Halmstad,Akademin för informationsteknologi,Digital tjänsteinnovation,Halmstad University, Halmstad, Sweden
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- Thomsen, Michel, 1957- (author)
- Högskolan i Halmstad,Akademin för informationsteknologi,Digital tjänsteinnovation,Halmstad University, Halmstad, Sweden
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- Toll, Daniel, 1992- (author)
- Linköpings universitet,Filosofiska fakulteten,Informationssystem och digitalisering
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(creator_code:org_t)
- 1
- 2022-03-15
- 2022
- English.
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In: Service Automation in the Public Sector. - Cham : Springer. - 9783030926434 - 9783030926441 ; , s. 189-203
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Abstract
Subject headings
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- Automation of internal administrative processes tied to the delivery of public services is outlined as a continuation of the development toward a more digital, efficient, and effective local government. However, this development is often based on unrealistic expectations of the transformative power of digital technologies. It is therefore important to further understand automation as a driver of digital transformation of local government organizations. Automation, in this chapter, is understood as a change from a function previously carried out by a human to being performed by a machine agent (e.g., robotic process automation). We explore and compare how initiatives to implement robotic process automation (RPA) are organized in two Swedish municipalities. Our analysis is based on semi-structured interviews with employees working in the two municipalities. The analysis shows interesting patterns across the cases concerning dissonances and disconnects between stakeholders on different levels in the organizations, making this kind of development difficult. Our results contribute with (a) empirical illustrations that show how general policies on process automation promoted by policymakers are influencing the organization of IT and work in local government practice; (b) challenges that affect the implementation of RPA in local government; and (c) point to a set of observations that require further research. © 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG
Subject headings
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)
Keyword
- LeaDS - Learning in a Digitalised Society
- LeaDS - Lärande i ett digitalt samhälle
- Smart Cities and Communities
- Smarta städer och samhällen
Publication and Content Type
- ref (subject category)
- kap (subject category)
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