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User Related Challe...
User Related Challenges of Self-Service Business Intelligence
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- Lennerholt, Christian, 1979- (author)
- Högskolan i Skövde,Institutionen för informationsteknologi,Forskningsmiljön Informationsteknologi,Informationssystem (IS), Information Systems
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- van Laere, Joeri, 1974- (author)
- Högskolan i Skövde,Institutionen för informationsteknologi,Forskningsmiljön Informationsteknologi,Informationssystem (IS), Information Systems
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- Söderström, Eva, 1973- (author)
- Högskolan i Skövde,Institutionen för informationsteknologi,Forskningsmiljön Informationsteknologi,Informationssystem (IS), Information Systems
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(creator_code:org_t)
- Hawaii International Conference on System Sciences, 2020
- 2020
- English.
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In: Proceedings of the 53rd Hawaii International Conference on System Sciences. - : Hawaii International Conference on System Sciences. - 9780998133133 ; , s. 188-197
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https://doi.org/10.2...
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https://his.diva-por... (primary) (Raw object)
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Abstract
Subject headings
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- Self-service Business Intelligence (SSBI) is an upcoming trend allowing non-technical casual users to use Business Intelligence (BI) in a self-reliant manner without the support of technical power users. Many organizations struggle to utilize the potential of SSBI and experience data-related and user-related SSBI implementations challenges. This study aimed at exploring user-related SSBI challenges by conducting and analyzing a total of 30 qualitative interviews with 5 BI consultants and 10 customer representatives involved in 2 SSBI implementation project teams. Analysis of the interviews revealed ten challenges related to “self-reliant users”, seven challenges related to “creating SSBI reports” and five challenges related to “SSBI education”, which differ considerably from SSBI challenges commonly discussed in literature. Awareness of these 22 challenges can help practitioners to avoid unnecessary obstacles when implementing and using SSBI, and guide SSBI researchers in simplifying the implementation process of SSBI.
Subject headings
- NATURVETENSKAP -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Information Systems (hsv//eng)
Keyword
- Business Intelligence
- Self Service Business Intelligence
- Challenges
- Users
- Information Systems
- Informationssystem (IS)
Publication and Content Type
- ref (subject category)
- kon (subject category)
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