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Increasing the Quality in IT-supported Knowledge Repositories : Critical Success Factors for Identifying Knowledge
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- Aggestam, Lena (author)
- Högskolan i Skövde,Institutionen för kommunikation och information,Forskningscentrum för Informationsteknologi
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- Persson, Anne (author)
- Högskolan i Skövde,Institutionen för kommunikation och information,Forskningscentrum för Informationsteknologi
- (creator_code:org_t)
- IEEE Computer Society, 2010
- 2010
- English.
- In: Proceedings of the 43rd Annual Hawaii International Conference on System Sciences, 5-8 January 2010, Koloa, Kauai, Hawaii. - : IEEE Computer Society. - 9780769538693 - 9781424455096 - 9781424455102 ; , s. 3329-3337
- Conference paper (peer-reviewed)
Abstract
Subject headings
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- IT-supported knowledge repositories are an important part in Knowledge Management (KM) work. The success of an IT-supported knowledge repository is dependent on what is stored in the repository and hence the ability to capture the right knowledge is a key aspect. Therefore, to increase the quality in an ITsupported Knowledge Repository, the identify activity, which starts the capture process, must be successfully performed. While Critical Success Factors (CSF) for KM and KMS are frequently discussed in the literature, there is a knowledge gap concerning CSF for this specific knowledge capture activity. Based on an interpretive field study and a literature review, this paper proposes and characterizes CSF for the identify activity. For example, we highlight the importance of having organizational knowledge about what knowledge to capture and where to find it, i.e. having knowledge about potential sources of knowledge.
Subject headings
- NATURVETENSKAP -- Data- och informationsvetenskap (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences (hsv//eng)
Keyword
- Teknik
- Technology
Publication and Content Type
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- kon (subject category)
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