Co-Designing a Digital Platform with Boundary Objects: Bringing Together Heterogeneous Users in Healthcare

Co-Designing a Digital Platform with Boundary Objects : Bringing Together Heterogeneous Users in Healthcare

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Healthcare is increasingly permeated with digital platforms supporting cooperative care involving different professional groups and also patients. New mobile technologies allow for patients to continuously monitor and document their symptoms to support better healthcare, as well as self-care. The successful design of such multi-user platforms calls for new design approaches involving heterogeneous conditions and goals. This paper analyzes theuse of boundary objects in design as a mediator for different users' needs and conditions. Our research is conducted at a clinic supporting cancer survivors in their struggles with treatment induced illnesses, a treatment heavily dependent on new medical research as well as on patient involvement. The data is collected ethnographically over two years following a design project that developed a digital platform to support the care provided by the clinic. We describe how useful boundary objects transform over time, from rich narratives, to conceptual formulations and finally into concrete prototypes of the platform. We argue that understanding such a transformation can inform the design of healthcare platforms and guide future design processes, where co-designing with boundary objects can be especially useful as a design approach when doing design complex settings, such as healthcare settings.

SAMHÄLLSVETENSKAP Medie- och kommunikationsvetenskap Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning hsv//swe
SOCIAL SCIENCES Media and Communications Information Systems, Social aspects hsv//eng
MEDICIN OCH HÄLSOVETENSKAP Klinisk medicin Cancer och onkologi hsv//swe
MEDICAL AND HEALTH SCIENCES Clinical Medicine Cancer and Oncology hsv//eng
Co-Design
Health informatics
Cancer rehabilitation
Information Systems
Designing boundary object
Emergent Boundary Objects
Digital Platform
Healthcare Platforms
Work Integrated Learning
Arbetsintegrerat lärande
Informatik
Informatics
Co-design
Health informatics
Cancer rehabilitation
Information systems
Designing boundary
knowledge
communities
view
ethnography
systems
record
Medical Informatics

Lindroth, Tomas,1976-Högskolan Väst,Avd för medier och design,LINA(Swepub:hv)imtl (author)
Lundin, Johan,1975Gothenburg University,Göteborgs universitet,Institutionen för tillämpad informationsteknologi (GU),Department of Applied Information Technology (GU)(Swepub:gu)xljohl (author)
Steineck, Gunnar,1952Gothenburg University,Göteborgs universitet,Institutionen för kliniska vetenskaper,Institute of Clinical Sciences(Swepub:gu)xstegu (author)
Högskolan VästAvd för informatik (creator_code:org_t)

In:Health and Technology: Springer Science and Business Media LLC9:4, s. 425-4382190-71882190-7196

By the author/editor: Islind, Anna Sig ...; Lindroth, Tomas, ...; Lundin, Johan, 1 ...; Steineck, Gunnar ...

About the subject

SOCIAL SCIENCES: SOCIAL SCIENCES; and Media and Commun ...; and Information Syst ...

MEDICAL AND HEALTH SCIENCES: MEDICAL AND HEAL ...; and Clinical Medicin ...; and Cancer and Oncol ...

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